Service de résiliation N°1 en United Kingdom
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Gismart.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Gismart: Easy Method
What is Gismart
Gismart is a London-based developer of mobile entertainment and music apps, including rhythm, instrument-learning, and fitness titles. Their apps often offer free downloads with optional in-app purchases or subscription plans that unlock premium features, lessons, or ad-free experiences.
How to cancel Gismart
- Identify where you were charged: Apple App Store (iOS) or Google Play (Android) or directly via an in-app one-time purchase. Subscriptions purchased through the App Store or Google Play must be cancelled through that store; Gismart cannot directly cancel a store-managed subscription for you.
- If you subscribed on iOS: open Settings > [your name] > Subscriptions, find the Gismart app subscription and tap Cancel Subscription. Alternatively, open the App Store, tap your profile, then Subscriptions and cancel there.
- If you subscribed on Android: open the Google Play Store app, tap your profile, Payments & subscriptions > Subscriptions, select the Gismart app subscription and tap Cancel subscription.
- If the purchase was a one-time in-app purchase, review the purchase receipt to determine whether it is refundable under the store policy; you can request a refund from the store (Apple or Google) using their refund process.
- If you need to notify Gismart directly (for billing errors, account requests, or disputes), send a written notice by post; sending it as registered mail (for proof of delivery) is recommended. Include your full name, account email, order ID/receipt, date of purchase, and a clear statement that you are requesting cancellation and any refund you are seeking.
- Keep copies of all confirmations, receipts, screenshots, and the registered-mail tracking number for your records.
What happens when you cancel
Cancelling a subscription stops future automatic renewals. For store-managed subscriptions (Apple/Google), you will retain access to premium features until the end of the paid period; you will not be charged again after cancellation. If you cancel a one-time purchase there is typically no change in access (you keep the item) unless the developer removes it.
Your account and in-app data (progress, settings, saved content) are usually retained unless you request account deletion. Deleting an account is a separate action and may not be performed automatically by cancelling a subscription. If you need data removed, request account deletion explicitly when contacting Gismart and keep proof of the request.
Will I get a refund?
Refunds are generally governed by the store that processed the payment. Apple and Google have their own refund policies and processes; in most cases you must request a refund through the App Store or Google Play. Gismart can consider exceptions for billing errors or unauthorized charges if you contact them and provide evidence, but they do not control refunds for store-processed subscriptions.
Exceptions can include demonstrable double-charging, unauthorized transactions, or technical errors. In such cases, provide clear evidence (receipts, timestamps, screenshots) and follow the store’s and Gismart’s billing-dispute procedures. If the store declines a refund and you believe the charge is unauthorized or in error, you can also contact your payment provider or card issuer to discuss a charge dispute.
Gismart plans and pricing
| App | Plan | Price (CAD) | Period | Features |
|---|---|---|---|---|
| Dancebit: Dance to Lose Weight | Monthly Premium Access | C$24.99 and C$9.99 (multiple variants) | Monthly | Full access to premium features |
| Dancebit: Dance to Lose Weight | 3 Months Premium Access | C$44.99 | Quarterly | Premium access for 3 months |
| Dancebit: Dance to Lose Weight | 6 Months Premium Access | C$59.99 | Semi-Annual | Premium access for 6 months |
| Dancebit: Dance to Lose Weight | Yearly Premium Access | C$37.99 | Annual | Premium access for 1 year |
| Hello Piano: Learn How to Play | Piano Teacher | C$12.99, C$10.49, C$14.99, C$13.49, C$29.99, C$25.99, C$69.99, C$49.99 (various) | One-time/in-app purchase | Unlock piano lessons |
| Hello Piano: Learn How to Play | Pro Piano Lessons | C$9.99 | One-time/in-app purchase | Pro-level piano lessons |
Your consumer rights in Canada
Canadian consumer protection is primarily provincial, but federal laws also apply to unfair practices and deceptive marketing. You are protected against fraudulent or misleading representations and have recourse if a merchant misrepresents a product or service. Digital goods and subscriptions are covered by these protections where applicable.
If you believe you were misled, charged incorrectly, or experienced unauthorized billing, you may file complaints with your provincial consumer protection office, contact the Competition Bureau for serious deceptive practices, and pursue charge disputes with your bank or card issuer. Time limits and remedies vary by province, so act promptly and keep documentation.
Customer experiences
User reports vary: many customers successfully cancel subscriptions directly through Apple or Google with immediate effect for future billing and retain access until the period ends. Refund experiences are mixed - some users receive refunds from the store for technical or accidental purchases, while others are declined and advised to seek further review.
When contacting Gismart directly, response times can vary; providing clear receipts, timestamps, and registered-mail proof generally speeds resolution. For best results, follow store procedures first, then contact the developer with complete documentation if additional help is needed.
Documentation checklist
- Account email and username, order ID or transaction number, receipt screenshot or PDF, date and time of purchase, subscription name and period, screenshot of active subscription in store if applicable, bank/credit card statement line showing the charge, copies of any messages or emails exchanged with support, registered-mail tracking number and a copy of the written cancellation notice if you posted it.
Common mistakes
One common mistake is cancelling within the app instead of through the store that processed the payment; this does not stop auto-renewal for store-managed subscriptions. Example: tapping a “Cancel” button inside the app may only disable future in-app prompts but not cancel the App Store subscription.
Another frequent error is failing to keep proof of purchase or the registered-mail tracking number; without documentation it is harder to prove entitlement to a refund or to show you requested cancellation. Also, assuming immediate loss of access after cancellation can lead to confusion - most store cancellations preserve access until the paid period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store (iOS) | Refunds handled by Apple; possible for accidental or qualifying cases, not guaranteed | Easy to cancel; refund request medium difficulty (store decision) |
| Cancel via Google Play (Android) | Refunds handled by Google Play; possible within time limits and for qualifying cases | Easy to cancel; refund request medium difficulty (store decision) |
| Contact Gismart directly (written/registered mail) | Refunds possible in exceptional or billing-error cases; developer discretion | Medium difficulty - requires clear documentation and possible waiting time |
| Chargeback / payment provider dispute | Possible if unauthorized or unresolvable; outcome depends on issuer investigation | Medium to high difficulty; may have consequences for the account |
After cancelling
After you cancel, monitor your bank or card statement to confirm no further charges. If you requested a refund, track the store’s or developer’s response and keep records. If access remains and you want account deletion, make a separate written request to Gismart specifying account details and the desired action.
Helpful resources: request refunds or report problems to Apple using Apple Support - Request a refund, request refunds from Google via Google Play Help - Request a refund, and find federal consumer guidance at the Competition Bureau or your provincial consumer protection office (for example, Ontario Consumer Protection).
Address
Gismart Limited
151 Wardour Street
London, England, W1F 8WE