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Cancellation service #1 in Canada
Humble Bundle is a digital storefront and subscription service that sells curated PC games, bundles, and related digital content while sharing a portion of proceeds with charity. It also offers a subscription tier called Humble Choice that provides a monthly selection of games, a Humble Games Vault, store discounts, and additional perks like IGN Plus.
When you cancel a Humble Choice subscription, cancellation usually stops future automatic renewals. You typically retain access to any items or games already redeemed to your account or library according to Humble’s terms, but you will not receive further monthly Choice bundles after the current paid period ends. Humble retains account and transaction records as required by their privacy policy; you can request information or data deletion through their support channels, subject to legal and service-requirement exceptions.
Refunds for Humble subscriptions are handled case-by-case. Standard practice is that cancelling prevents future charges but does not automatically refund past payments. Humble Support may grant refunds for recent or duplicate charges, billing errors, or other exceptional circumstances if you contact them promptly and provide supporting evidence. Promotional or locked-in prices (for example, coupon-locked annual plans) may have specific terms; check the confirmation email and Humble’s Terms of Service and contact support to request a review.
| Plan | Price (CAD) | Billing period | Features |
|---|---|---|---|
| Monthly (Humble Choice) | C$17.99 | Monthly | Monthly curated PC games, Humble Games Vault, store discounts up to 20%, charity support, includes IGN Plus |
| Annual (Humble Choice) | C$194.99 | Annual | Same as monthly but annual billing |
| Annual Promotional | C$139.00 | Annual (promo) | Same as annual but locked in with coupon code "MAY2025" (limited-time offer) |
Canadian consumer protection is governed by federal and provincial laws; rights can vary by province. Generally, businesses must clearly disclose recurring charges and cancellation methods. If an automatic renewal occurred without clear consent or proper disclosure, provincial consumer protection offices may provide remedies. You may also dispute unauthorized or incorrect charges with your bank or credit card issuer. For persistent problems, consider contacting your provincial consumer protection agency or the Competition Bureau for guidance on unfair practices.
Customer reports are mixed: many users successfully cancel via the account page and receive no further charges, while others report delays or the need to contact support for billing issues. Refund outcomes vary: prompt contact and clear documentation improve the chance of a favorable resolution. Experiences suggest using the account cancellation first, then support tickets, and - if necessary - sending a registered letter to establish proof of your request.
Common errors include assuming cancellation is automatic without confirming the cancellation confirmation message, not retaining order numbers or receipts, and waiting too long to contact support after an unexpected charge. Another frequent issue is forgetting to remove saved payment methods (cards or PayPal authorizations), which can allow future charges if a cancellation was not processed correctly. To avoid complications, keep screenshots and written proof of any cancellation confirmations you receive.
| Method | Refund | Difficulty |
|---|---|---|
| Online via account (Subscriptions page) | Possible (stops future billing; refunds case-by-case) | Easy |
| Support ticket / email | Possible (depends on timing and evidence) | Medium |
| Registered letter to physical address | Possible (strong evidence for disputes; slower) | Hard |
After you cancel, keep records of confirmation and monitor your bank or card statements for any unexpected charges. If a refunded amount is promised but not received within the timeframe communicated by support, follow up and escalate with your payment provider if necessary. For more information and to submit requests, use Humble’s support portal: Humble Support, review Humble’s Terms of Service at Humble Terms, and for consumer guidance in Canada consult the Competition Bureau at Competition Bureau of Canada.
For registered-mail cancellation or escalation, send your letter via a traceable method (e.g., raccomandata A/R) to ensure proof of receipt:
Humble Bundle Attn: Customer Service 160 Spear St, Ste 1000 San Francisco, CA 94105 United States of America
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.