Cancellation Jagex: Easy Method

What is Jagex

Jagex is a UK-based games developer and publisher best known for RuneScape and related online services. The company offers subscriptions, virtual goods and in-game currencies through its website and third-party platforms such as the App Store, Google Play and Steam.

How to cancel Jagex

• Subscriptions purchased via the App Store, Google Play, or Steam must be cancelled through the platform you used to subscribe. Jagex cannot cancel those third-party subscriptions for you; follow the refund/cancellation process in your platform account or support pages (Jagex terms).
• Subscriptions purchased directly from Jagex on the web can be cancelled anytime from your account management page or via a cancellation link provided at purchase. Cancelling a direct Jagex subscription stops future renewals but benefits generally continue until the end of the current paid term. If you cancel within three days of renewal you may still be charged and may need to contact support for refund consideration (Subscription terms).
• If you prefer to cancel by letter, Jagex’s cancellation policy indicates an address for written notices; certified/registered mail with return receipt is recommended (see address below).

What happens when you cancel

If you cancel a direct Jagex subscription, your membership or paid benefits usually remain active until the end of the paid period; the subscription simply will not renew. For platform-based subscriptions (App Store, Google Play, Steam), cancellation follows the platform’s rules - some platforms allow access through the end of the billing period, others handle term changes differently. Jagex will retain account and transaction data in line with its policies; consult Jagex’s legal pages for details on data retention and account handling after cancellation (Cancellation policy).

Will I get a refund?

Jagex’s published terms state a 14‑day “Right of Withdrawal” for purchases but exclude refunds if you have logged in or used the service after purchase. Refunds are reviewed case‑by‑case. Jagex’s terms also note that, unless required by law, they will generally not refund amounts paid for subscriptions, virtual currency, micro‑game credits, game bonds, account cancellation or amounts related to rule violations or discontinued products. For platform purchases, refunds are often governed by the platform’s policies rather than Jagex’s terms - contact the App Store, Google Play or Steam support for platform refunds (Subscription terms).

Jagex plans and pricing

Notes: These prices reflect new rates effective September 27, 2024 for new Canadian subscribers. Existing monthly or 6‑month subscribers may retain lower ‘grandfathered’ rates if their subscription remains active. Premier (annual) renewals automatically update to new pricing.

Your consumer rights in Canada

Canadian consumers may have statutory cancellation and refund rights under federal or provincial/territorial consumer protection laws (for example, Ontario’s Consumer Protection Act and similar rules governing online and auto‑renewing services). Those local laws can in some cases override a company’s contractual terms, particularly for cooling‑off periods or where a company attempts to limit statutory rights. Because many purchases are made via third‑party platforms, platform terms and applicable Canadian law may both apply - check the platform’s policy and your provincial consumer protection guidance if you believe statutory rights apply.

Customer experiences

Public reviews show a range of experiences. Common negative reports include slow or automated customer support, frustrations with account bans and appeal outcomes, and dissatisfaction when accounts were compromised despite two‑factor authentication. Some users also criticise pricing and in‑game monetisation. Experiences vary by case and many customers are satisfied, but repeated themes in public reviews point to slower resolution or dispute handling in some situations; consult independent review pages if you want to see current feedback (Trustpilot).

Documentation checklist

• Order confirmation or receipt (email or platform purchase history)
• Account username/email and subscription ID (if shown)
• Proof of payment (bank/card statement showing the charge)
• Screenshots of subscription status, renewal date, and any error messages
• Copies of any communications with Jagex or platform support (timestamps)
• Record of whether the purchase was made via App Store, Google Play, Steam or directly on the Jagex website

Common mistakes

Users commonly try to cancel a platform subscription through Jagex rather than the App Store/Google Play/Steam, which delays or prevents cancellation. Cancelling too close to renewal (especially within three days) can still result in a charge - people sometimes assume cancel immediately avoids all charges. Others discard receipts or fail to note whether the purchase was platform‑based or direct, making it harder to request a refund or prove purchase. Finally, relying on forum reports rather than official policy can lead to incorrect assumptions about rights and timelines.

Comparative recap

After cancelling

Keep records of cancellations and confirmations. If you purchased via a third‑party platform, print or save the platform cancellation screen and any emails. For direct Jagex cancellations, retain confirmation from your Jagex account page and any support ticket numbers. If you believe you are owed a refund or your rights under Canadian law have been breached, contact the platform or your provincial consumer protection agency. Useful references: Jagex’s cancellation policy and subscription terms (Cancellation policy, Subscription terms, Terms & Conditions).

Address

For written notices (recommended by registered mail with return receipt):

Jagex Limited, 220 Cambridge Science Park, Milton Road, Cambridge, CB4 0WA, United Kingdom