Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Just Dance Unlimited
5505 Boulevard Saint‑Laurent, Suite 5000
H2T 1S6 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Just Dance Unlimited service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Just Dance Unlimited: Easy Method
What is Just Dance Unlimited
Just Dance Unlimited (now transitioned to Just Dance+) was a subscription service that provided streaming access to an extended catalog of songs and choreographies for the Just Dance games. It allowed subscribers to play hundreds of tracks beyond the base game’s library on supported platforms while the subscription was active.
The service is managed through the purchase platform you used (App Store, Google Play, or Ubisoft Store/Ubisoft account on the web), and billing, cancellation, and refund rules depend on that platform’s policies and Ubisoft’s terms.
How to cancel Just Dance Unlimited
- App Store (iOS) - Open Settings → Tap your name → Subscriptions → find the Just Dance Unlimited/Now subscription → tap "Cancel Subscription". Access continues until the end of the billing period.
- Google Play (Android) - Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → find the Just Dance Unlimited/Now subscription → tap "Cancel subscription" and confirm. Access continues until the end of the billing period.
- Web / Ubisoft Store - Log into your Ubisoft account on the Ubisoft Store → go to "My Account" → subscriptions → cancel the Just Dance Unlimited subscription there. Access remains until the end of the current period; Ubisoft states no partial refunds for unused time.
What happens when you cancel
When you cancel, your subscription stops auto‑renewal but you will retain access to the Just Dance Unlimited catalog until the end of the current billing period. After that date, subscription content tied to Unlimited will no longer be accessible unless you resubscribe or maintain access by another active plan (for example, Just Dance+ if applicable).
Cancelling does not automatically delete your Ubisoft account or personal profile; it only stops the subscription renewal. Keep copies of receipts and any confirmation of cancellation for your records in case you need to contact support.
Will I get a refund?
Ubisoft’s policy and the platform terms indicate that subscriptions (including Just Dance Unlimited) are generally non‑refundable and non‑transferable, and there are no pro‑rata refunds for remaining unused periods unless required by law. Ubisoft Store policies for Canada state that accepted digital orders are final and non‑refundable except in specific circumstances such as Ubisoft being unable to fulfil an order.
Canadian consumer protection does not provide an automatic right to refunds for digital subscriptions; refunds may be available in limited cases such as non‑delivery, service failures, or misleading practices. If you believe a charge is incorrect or the service failed, contact the vendor/platform support promptly and provide documentation.
Just Dance Unlimited plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Just Dance+ 1‑Month Pass | C$4.99 | Monthly | Access to the full Just Dance+ streaming catalog for one month |
| Just Dance+ 3‑Month Pass | C$12.79 | 3 Months | Access to the full Just Dance+ streaming catalog for three months |
| Just Dance+ 12‑Month Pass | C$29.99 | Annual | Access to the full Just Dance+ streaming catalog for twelve months |
Your consumer rights in Canada
Canadian consumer protection does not automatically guarantee refunds for digital subscriptions. Rights to a refund in Canada typically depend on whether the merchant breached its contract, failed to deliver the service, or engaged in misleading practices. If the service was materially deficient or wrongly represented, you may be entitled to remedies under provincial consumer protection laws or credit card chargeback rules.
For routine cancellations before renewal, refunds are uncommon; for billing disputes or evidence of continuing charges after cancellation, escalate to the platform support and, if necessary, to your payment provider or provincial consumer protection office.
Customer experiences
User reports are mixed: many subscribers appreciated access to a large song catalog and noted that trial periods properly ended if not renewed. However, there are frequent complaints about service delisting (making new purchases unavailable in some regions), occasional unexpected charges reported after cancellation, and difficulty obtaining refunds or timely responses from support. Some users were upset when content or the service was discontinued without clear prior notice.
Documentation checklist
- Order receipt or purchase confirmation (email or in‑store order number)
- Subscription confirmation or account subscription page screenshot
- Account email/username used to purchase the subscription
- Screenshots showing active subscription and cancellation confirmation (if available)
- Records of communications with support (dates, times, reference numbers)
Common mistakes
Common errors include cancelling on the wrong platform or with the wrong account (e.g., cancelling a console account instead of the mobile subscription), waiting until after an auto‑renew charge posts and expecting an automatic refund, and not keeping confirmation screenshots or receipts. Another frequent issue is assuming Ubisoft‑level support can process refunds for purchases handled by Apple or Google - in those cases you must start with the platform where you purchased the subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (subscriptions non‑refundable except as required by law) | Easy (cancel in iOS Settings) |
| Google Play (Android) | No (subscriptions non‑refundable except as required by law) | Easy (cancel in Google Play subscriptions) |
| Ubisoft Store / Web | No (digital orders final; refunds only in specific circumstances) | Medium (cancel in Ubisoft account; refunds require support review) |
After cancelling
After you cancel, keep confirmation emails and screenshots until the end of the billing period and a short time after in case of disputes. If you are charged after cancelling, contact the platform support (Apple, Google, or Ubisoft) immediately and provide your documentation. For Ubisoft web or store issues, use Ubisoft Support to open a ticket and reference your account and order numbers.
Helpful links:
Manage subscriptions on iPhone or iPad (Apple Support)
Manage, pause, or cancel subscriptions (Google Play Help)
Ubisoft Store - log into your Ubisoft account and check "My Account" → subscriptions.
Ubisoft Support - for account or billing assistance from Ubisoft.
Address
If you need to send written correspondence or a registered mail complaint to Ubisoft Store Customer Service, send it to:
Ubisoft Store Customer Service
5505 Boulevard Saint‑Laurent, Suite 5000
Montréal, Québec, H2T 1S6, Canada
For important disputes, consider sending by registered mail (proof of delivery) and address it to the Customer Service department. Include copies of your documentation listed above.