Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Kayo
4 Broadcast Way Level 5
2064 Artarmon
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kayo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Kayo: Easy Method
What is Kayo
Kayo is a sports streaming service that offers live and on‑demand coverage of a wide range of sports and events. It is operated from Australia and is commonly accessed by viewers worldwide via web browsers, iOS and Android apps, or third‑party app stores.
How to cancel Kayo
- Via Apple App Store (iOS/iPad): Open Settings → tap your name → Subscriptions → find Kayo → Cancel Subscription. Confirm. Your access remains until the end of the billing period. See the official cancellation article at help.kayoauto.com.
- Via Google Play Store (Android): Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → locate Kayo → Cancel and confirm. For details, see help.kayoauto.com.
- Via Web / My Account (direct‑billed users): Log in on the Kayo website → next to Kayo click "Cancel" → Confirm → Complete. You’ll receive an order confirmation email and access continues until the billing period end. Official instructions at kayosupport.zendesk.com.
What happens when you cancel
When you cancel, Kayo typically allows you to keep access to the service until the end of your current billing period; the subscription will not renew after that date. You should receive a confirmation email for the cancellation if you used Kayo’s web flow; for store‑billed subscriptions (Apple/Google) the store manages the cancellation confirmation. Kayo retains account and billing records per its policies; if you want data removed, contact Kayo support to request account changes or deletion.
Will I get a refund?
Kayo’s standard policy is that it generally does not offer refunds for a change of mind or for unused portions of a billing cycle. If you cancel during a free trial, you will not be charged provided the cancellation is completed before the trial ends. Subscriptions billed through Apple’s App Store are refunded only by Apple - Kayo does not handle those refunds; Apple may, in some cases, provide prorated or discretionary refunds. If you believe you are entitled to a refund because the service was defective or misrepresented, you can raise that with Kayo and, if unresolved, consider consumer protection options in Canada.
Kayo plans and pricing
| Plan | Price (CAD) |
|---|---|
| Basic | Varies |
| Premium | Varies |
Your consumer rights in Canada
Canadian consumer protection varies by province and territory. There is no universal EU‑style automatic 14‑day refund right for digital services across Canada. However, statutory protections apply where a digital service is defective, misrepresented, or the provider fails to supply the service as promised. If Kayo refuses a refund for a legitimately defective or misrepresented service, you may escalate to your provincial Consumer Protection Office or contact the Competition Bureau for guidance on deceptive practices. Keep records of communications, screenshots, and receipts if you pursue a complaint.
Customer experiences
Reports from users are mixed. Some note improved streaming consistency and fewer buffering issues compared with earlier experiences. Conversely, many users report problems including frequent buffering, app crashes, poor replay behavior, difficulty cancelling (cancellations not recognized), unexpected charges after cancellation, and unsatisfactory customer support experiences (including unhelpful chatbots and limited phone support). These patterns suggest that careful documentation during cancellation and checking billing statements afterward are important.
Documentation checklist
- Account email and username used for the subscription
- Order confirmation or subscription receipt (email or screenshot)
- Screenshot or copy of the subscription page in your account (showing plan and renewal date)
- Screenshot of the cancellation confirmation or the account screen showing "cancelled" or "will not renew"
- Bank/credit card statement or App Store / Google Play receipt showing charges (for disputes)
- Dates and transcripts/screenshots of any communications with Kayo support
Common mistakes
Common errors include cancelling the wrong subscription (for example cancelling within the Kayo app when the subscription is billed through Apple or Google), failing to confirm the cancellation, not saving the cancellation confirmation email or screenshots, and assuming cancellation is immediate rather than effective at the end of the billing period. Another frequent issue is waiting until after a free trial expires - cancelling before the trial ends is required to avoid charges. If you are unsure which account or store billed you, check your payment statements or the subscription sections of your device's app store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS/iPad) | Refunds are handled by Apple (contact Apple Support); Kayo does not issue App Store refunds. | Low - cancel from Settings → Subscriptions |
| Google Play Store (Android) | Kayo generally does not issue refunds for Google‑billed subscriptions; contact Google Play for refund requests. | Low - cancel from Google Play → Subscriptions |
| Web / My Account (direct‑billed) | Kayo generally does not offer refunds for change‑of‑mind; refunds for service faults may be considered on a case‑by‑case basis. | Low - cancel from your Kayo account on the website |
After cancelling
After you cancel, keep the confirmation email or a screenshot of the cancellation screen and monitor your card or app‑store billing statements for any unexpected charges. If you are charged after cancelling, first contact Kayo support with your documentation. For App Store or Google Play billed subscriptions, contact Apple or Google respectively for billing disputes. If Kayo or the store does not resolve a billing or service quality dispute, consider escalating to your provincial Consumer Protection Office or the Canadian Competition Bureau. Helpful links: Kayo cancellation help at help.kayoauto.com, Kayo account cancellation article at kayosupport.zendesk.com, and free trial information at kayosupport.zendesk.com. For consumer escalation, see the Competition Bureau at competitionbureau.gc.ca.
Address
4 Broadcast Way Level 5, Artarmon, New South Wales 2064, Australia