Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Lilplay
1-2 Broadgate, 2nd Floor
EC2M 2QS London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lilplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Lilplay: Easy Method
What is Lilplay
Overview
LilPlay is an online entertainment/subscription service that markets content via trial offers and recurring billing. Publicly available reports and third‑party guides list LilPlay as a subscription merchant that users must contact directly to cancel.
There is limited transparent customer-facing policy information available from LilPlay itself; most publicly available information comes from user reviews and removal/cancellation guides compiled by third parties.
How to cancel Lilplay
- Prepare your account details (email/username, order/transaction ID, last four of card used) and clear cancellation language (for example: “Please cancel my LilPlay subscription and stop all future billing for account [email] / order [ID]”).
- Contact LilPlay by email at [email protected] and request cancellation in writing; keep the sent message and any replies as proof.
- Call LilPlay customer service at 1-877-747-1005 to request cancellation and note the date, time, name of the agent, and any confirmation number.
- For formal/legal notice, send a registered postal letter (recommended) to the company’s registered address: Eimhir Ltd, 2nd Floor, 1‑2 Broadgate, London EC2M 2QS, United Kingdom. Keep the proof of posting and delivery receipt.
- After submitting the request, request a written confirmation of cancellation and retain screenshots or copies of every communication.
What happens when you cancel
When you cancel, you should expect that recurring billing is stopped and you will no longer be charged going forward. Access to content may be terminated immediately or at the end of the current paid period depending on how the merchant handles cancellations. Because LilPlay does not publish clear policies, outcomes can vary.
Cancellation does not guarantee deletion of your account data. If you want data removed, make an explicit written request. Retain copies of all communications and any confirmation details provided by LilPlay as evidence.
Will I get a refund?
There is no published LilPlay refund policy publicized in the sources available. Independent reports and user complaints indicate refunds are difficult to obtain and rarely honored. Several users report being charged despite expecting a free trial and in some cases paying a small additional fee to cancel.
If you believe a charge is unauthorized, contact your payment provider or credit card issuer promptly to dispute the charge (chargeback) and provide documentation. Refunds from LilPlay itself should be requested in writing and will depend on the company’s response; do not rely on obtaining a refund as a certainty.
Lilplay plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| Free trial | Varies | Varies |
Your consumer rights in Canada
There is no indication LilPlay offers a statutory 14‑day cancellation right. Canadian consumer protection rights depend on the province and the type of transaction - some provinces provide a short cooling‑off period for certain remote or door‑to‑door agreements, and other protections apply for unfair or deceptive practices.
If you have been billed without consent, you can: contact your card issuer to dispute the charge, file a complaint with your provincial consumer protection office, and (if applicable) report deceptive practices to the Competition Bureau or the Office of Consumer Affairs. Check the specific rules in your province for timelines and procedures.
Customer experiences
Public reviews and remediation sites show a predominance of negative reports. Trustpilot entries (TrustScore 1.5/5 at the time of compilation) commonly allege unauthorized charges, misleading “free” trials, difficulty or cost in cancelling, and inability to access promised content. Content‑analysis and removal‑advice sites also describe LilPlay as problematic and warn that refunds are rarely provided.
There are few verifiable positive reports in the sources used; balanced consideration suggests treating communications and offers with caution and documenting all interactions carefully.
Documentation checklist
- Account email/username and registered phone number
- Order number or transaction ID (from confirmation email or bank statement)
- Dates and amounts of any charges (bank or card statements)
- Copies/screenshots of marketing materials or trial offers that were shown
- All correspondence with LilPlay (emails, chat transcripts) and notes from phone calls (agent name, date, time)
- Proof of posting and delivery receipt for any registered postal letter
Common mistakes
Users often assume uninstalling an app or deleting a profile will stop billing; subscriptions must be cancelled with the merchant (and sometimes with the app store or payment provider). Another common error is not keeping written confirmation of cancellation - phone calls without follow‑up written confirmation make disputes harder to resolve.
Some users wait too long to contact their bank or card issuer. If you see unauthorized or unexpected charges, act promptly: file the merchant cancellation, save evidence, and contact your payment provider to inquire about a dispute or chargeback option.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Rare/Unlikely | Medium | |
| Phone | Rare/Unlikely | High |
| Registered postal letter to registered address | Rare/Unlikely | Medium (stronger evidence) |
After cancelling
After you submit a cancellation, monitor your bank and card statements for at least two billing cycles to confirm no further charges occur. If you continue to be billed, contact your payment provider to dispute the charge and supply the documentation you collected.
Helpful resources: third‑party cancellation guides and complaint pages - see the LilPlay cancellation guide at YouCancel, the removal/scam warning at 2‑Spyware, and user reviews at Trustpilot. For Canadian consumer rights and complaint procedures, see your provincial consumer protection office or general Government of Canada consumer information at Government of Canada - Consumer information.
Address
Eimhir Ltd
2nd Floor, 1‑2 Broadgate
London EC2M 2QS
United Kingdom