Servicio de cancelación N°1 en United States
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Nitro.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Nitro: Easy Method
What is Nitro
Discord Nitro is a paid subscription that adds account-level benefits such as animated avatars, higher-quality screen sharing, increased upload limits, custom Discord tags, and Server Boost perks for communities. It sits on top of Discord’s free service and is intended for personalization and enhanced media sharing.
How to cancel Nitro
- Web/Desktop/Mobile browser: Open User Settings → Nitro settings → Manage Subscription → Cancel. Your subscription remains active until the end of the current billing period. See Discord’s terms: discord.com.
- Google Play (Android): In Discord’s Manage Subscription, tap Cancel; the app will redirect you to the Google Play Store to confirm cancellation. Details: support.discord.com.
- App Store (iOS): You cannot cancel Nitro inside the Discord app. Cancel the subscription through your Apple App Store account settings (subscriptions in your Apple ID). See refund/cancellation notes: support.discord.com.
What happens when you cancel
After cancellation, Nitro remains active until the end of your current billing cycle; you retain all Nitro benefits for that period. After that date, Nitro features are removed from your account automatically, and recurring billing stops. Your account data (messages, servers, profile) is retained by Discord according to its normal data practices, but specific Nitro-only items (e.g., larger upload limit) will no longer apply.
Will I get a refund?
Refunds for Nitro are reviewed case-by-case at Discord’s discretion and are not guaranteed. For Nitro and Server Boost purchases, Discord’s stated policy allows refund requests via their billing support (https://dis.gd/billing) if requested within five days of purchase, with limitations such as one eligible refund per category. Purchases made through Apple’s App Store must be refunded through Apple; Discord cannot process those refunds. Unclaimed Nitro gifts can be refunded within five days if they remain unredeemed. For full policy detail see: Discord Refund Policy and service disclosures: Service and Purchase Disclosures.
Nitro plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Nitro Monthly (Codashop voucher) | C$13.99 | Monthly via voucher | Full Nitro via gift voucher redemption |
| Nitro Yearly (Codashop voucher) | C$139.99 | Yearly via voucher | Full Nitro via gift voucher redemption |
| Nitro Monthly (RoyalCDKeys 1-month gift key) | C$12.24 | 1 Month via gift key | Full Nitro via gift key redemption |
Your consumer rights in Canada
Canadian law generally does not provide an automatic statutory right to cancel or obtain refunds for digital subscriptions unless the merchant’s policy or a specific provincial consumer protection law provides otherwise. Some provincial rules apply to specific contract types (for example door-to-door sales or certain service contracts), but digital subscription purchases like Nitro are typically governed by the merchant’s stated refund policy. Canadian users should review Discord’s terms and refund policy carefully and act quickly (Discord’s published window for many refunds is five days).
Customer experiences
User feedback about Nitro and Discord is mixed: many users appreciate the free tier and consider Nitro’s personalization and higher upload limits to be reasonably priced. However, recurring negative feedback centers on customer support - users report slow, automated, or unhelpful responses - and on billing issues such as difficulty cancelling or obtaining refunds, and cases where users believed charges continued after cancellation. Other complaints concern account recovery, moderation false positives, and security concerns.
Documentation checklist
- Discord account email/username and user ID (if known)
- Date and time of purchase
- Receipt or transaction ID from your payment provider (credit card, PayPal, Google Play, Apple)
- Order confirmation or redemption code (for vouchers or gift keys)
- Screenshots showing subscription status, billing entries, or purchase confirmation
Common mistakes
Common mistakes include attempting to cancel Nitro through the Discord mobile app on iOS (which cannot cancel App Store-managed subscriptions), forgetting that Android purchases are handled through Google Play, and assuming a refund will be issued automatically after cancellation. Another frequent error is missing the relevant refund window (Discord’s policy commonly references a five-day window for many refundable purchase types), then expecting a full refund later. If you purchased via a third-party seller or voucher, assume different refund procedures and timelines may apply.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/Desktop/Mobile browser (Discord-managed) | Case-by-case; request through Discord billing support; possible within policy window | Easy - Medium |
| Google Play (Android) | Refunds handled by Google Play; cancellation redirects to Play for confirmation | Medium |
| App Store (iOS) | Discord cannot process refunds; request via Apple’s refund process | Hard (requires Apple support) |
After cancelling
Keep your purchase receipts and any support correspondence. Nitro benefits remain until the end of the current billing period even after cancellation. If you believe you are eligible for a refund (for example, within Discord’s stated five-day window for certain purchases), submit a request via Discord’s billing support at dis.gd/billing and include the documentation checklist items. For purchases made through Apple, use Apple’s refund process; for Google Play purchases, use Google Play’s refund procedures. For general help and policy details, see Discord’s refund policy: support.discord.com and subscription management guidance: support.discord.com.
Address
If you need to send physical correspondence (for example, a formal dispute or certified notice), send via registered or certified mail (raccomandata A/R) to ensure delivery confirmation:
Nitro Software Inc. Attn: Legal Department
447 Sutter St, STE 405 #1015
San Francisco, CA 94108
United States