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Cancel NITRO
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I hereby notify you of my decision to terminate the contract relating to the Nitro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nitro: Easy Method
What is Nitro
Discord Nitro is a paid subscription that adds account-level benefits such as animated avatars, higher-quality screen sharing, increased upload limits, custom Discord tags, and Server Boost perks for communities. It sits on top of Discord’s free service and is intended for personalization and enhanced media sharing.
How to cancel Nitro
- Web/Desktop/Mobile browser: Open User Settings → Nitro settings → Manage Subscription → Cancel. Your subscription remains active until the end of the current billing period. See Discord’s terms: discord.com.
- Google Play (Android): In Discord’s Manage Subscription, tap Cancel; the app will redirect you to the Google Play Store to confirm cancellation. Details: support.discord.com.
- App Store (iOS): You cannot cancel Nitro inside the Discord app. Cancel the subscription through your Apple App Store account settings (subscriptions in your Apple ID). See refund/cancellation notes: support.discord.com.
What happens when you cancel
After cancellation, Nitro remains active until the end of your current billing cycle; you retain all Nitro benefits for that period. After that date, Nitro features are removed from your account automatically, and recurring billing stops. Your account data (messages, servers, profile) is retained by Discord according to its normal data practices, but specific Nitro-only items (e.g., larger upload limit) will no longer apply.
Will I get a refund?
Refunds for Nitro are reviewed case-by-case at Discord’s discretion and are not guaranteed. For Nitro and Server Boost purchases, Discord’s stated policy allows refund requests via their billing support (https://dis.gd/billing) if requested within five days of purchase, with limitations such as one eligible refund per category. Purchases made through Apple’s App Store must be refunded through Apple; Discord cannot process those refunds. Unclaimed Nitro gifts can be refunded within five days if they remain unredeemed. For full policy detail see: Discord Refund Policy and service disclosures: Service and Purchase Disclosures.
Nitro plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Nitro Monthly (Codashop voucher) | C$13.99 | Monthly via voucher | Full Nitro via gift voucher redemption |
| Nitro Yearly (Codashop voucher) | C$139.99 | Yearly via voucher | Full Nitro via gift voucher redemption |
| Nitro Monthly (RoyalCDKeys 1-month gift key) | C$12.24 | 1 Month via gift key | Full Nitro via gift key redemption |
Your consumer rights in Canada
Canadian law generally does not provide an automatic statutory right to cancel or obtain refunds for digital subscriptions unless the merchant’s policy or a specific provincial consumer protection law provides otherwise. Some provincial rules apply to specific contract types (for example door-to-door sales or certain service contracts), but digital subscription purchases like Nitro are typically governed by the merchant’s stated refund policy. Canadian users should review Discord’s terms and refund policy carefully and act quickly (Discord’s published window for many refunds is five days).
Customer experiences
User feedback about Nitro and Discord is mixed: many users appreciate the free tier and consider Nitro’s personalization and higher upload limits to be reasonably priced. However, recurring negative feedback centers on customer support - users report slow, automated, or unhelpful responses - and on billing issues such as difficulty cancelling or obtaining refunds, and cases where users believed charges continued after cancellation. Other complaints concern account recovery, moderation false positives, and security concerns.
Documentation checklist
- Discord account email/username and user ID (if known)
- Date and time of purchase
- Receipt or transaction ID from your payment provider (credit card, PayPal, Google Play, Apple)
- Order confirmation or redemption code (for vouchers or gift keys)
- Screenshots showing subscription status, billing entries, or purchase confirmation
Common mistakes
Common mistakes include attempting to cancel Nitro through the Discord mobile app on iOS (which cannot cancel App Store-managed subscriptions), forgetting that Android purchases are handled through Google Play, and assuming a refund will be issued automatically after cancellation. Another frequent error is missing the relevant refund window (Discord’s policy commonly references a five-day window for many refundable purchase types), then expecting a full refund later. If you purchased via a third-party seller or voucher, assume different refund procedures and timelines may apply.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/Desktop/Mobile browser (Discord-managed) | Case-by-case; request through Discord billing support; possible within policy window | Easy - Medium |
| Google Play (Android) | Refunds handled by Google Play; cancellation redirects to Play for confirmation | Medium |
| App Store (iOS) | Discord cannot process refunds; request via Apple’s refund process | Hard (requires Apple support) |
After cancelling
Keep your purchase receipts and any support correspondence. Nitro benefits remain until the end of the current billing period even after cancellation. If you believe you are eligible for a refund (for example, within Discord’s stated five-day window for certain purchases), submit a request via Discord’s billing support at dis.gd/billing and include the documentation checklist items. For purchases made through Apple, use Apple’s refund process; for Google Play purchases, use Google Play’s refund procedures. For general help and policy details, see Discord’s refund policy: support.discord.com and subscription management guidance: support.discord.com.
Address
If you need to send physical correspondence (for example, a formal dispute or certified notice), send via registered or certified mail (raccomandata A/R) to ensure delivery confirmation:
Nitro Software Inc. Attn: Legal Department
447 Sutter St, STE 405 #1015
San Francisco, CA 94108
United States