Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pogo
209 Redwood Shores Pkwy
94065 Redwood City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pogo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pogo: Easy Method
What is Pogo
Pogo is a travel and planning app that offers both a free tier and paid subscriptions for extra features - most notably Pogo Plus (an in‑app Travel Planner with AI itinerary features) and Club Pogo membership (web‑based benefits such as monthly bonus Gems). Subscriptions purchased inside the iOS app are billed through the Apple App Store; Club Pogo web memberships are billed via Pogo/EA and may show prices in CAD or convert from USD to CAD.
How to cancel Pogo
- To cancel an in‑app Pogo Plus subscription purchased on iOS (App Store): open the Settings app on your iPhone/iPad → tap your name → Subscriptions → find "Pogo" or "Pogo Plus" → tap Cancel Subscription and follow prompts. If you don’t see it there, open the App Store app → tap your profile icon → Subscriptions → cancel from that list.
- To cancel a Club Pogo web membership: sign in at the Club Pogo account page (or the Pogo help/account area), find Subscription or Membership settings, and select Cancel/Renewal Off. If you can’t find controls online, contact Pogo/EA support (see links below) and request cancellation from your account email address.
- If you prefer written notification or need proof of cancellation, send a signed cancellation request by registered mail to the publisher’s headquarters (address at the end of this guide). Include account name, email, last four digits of payment card, and purchase date.
- For unauthorized or billing disputes: contact your card issuer and Apple (for App Store charges) immediately in parallel with contacting Pogo/EA support to raise a formal dispute and request a refund.
What happens when you cancel
If you cancel before the end of the current billing period, you typically retain paid access until that period expires; automatic renewal is turned off so you are not billed again. For in‑app purchases managed by Apple, cancellation stops future recurring charges through your Apple ID. Account data (saved itineraries, Gems, profile) often remains on Pogo servers after cancellation; deletion requires a separate request. If you delete the app from your device without cancelling the subscription, the subscription will generally continue and still be billed until you cancel through the App Store or account settings.
Will I get a refund?
Refund eligibility depends on how the subscription was purchased and the timing/reason for the refund. App Store purchases are handled by Apple; you must request refunds from Apple (they consider factors such as accidental purchase or unauthorized charge). Web purchases and Club Pogo memberships are handled by Pogo/EA and may be refunded at their discretion or under applicable consumer protection laws. Valid exceptions commonly include unauthorized charges, technical faults that prevented promised functionality, or statutory rights under provincial laws. Promptly collect receipts and contact the appropriate support channel to improve the chance of a refund.
Pogo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pogo Plus (In‑App, Travel Planner) | C$6.99 per month | Monthly | Access to AI itinerary (Pogo Magic), custom categories, custom icons, other Plus‑exclusive features |
| Pogo Plus (In‑App, Travel Planner) | C$39.99 per year | Annual | Same as monthly plan, billed yearly |
| Club Pogo Membership - Monthly | C$6.99 per month | Monthly | Club Pogo membership benefits including monthly bonus Gems |
| Club Pogo Membership - 3‑Month | C$14.99 per 3 months | Quarterly | Same benefits, billed every 3 months |
| Club Pogo Membership - Annual | C$39.99 per year | Annual | Same benefits, billed yearly |
Note: Pogo Travel Plus in‑app subscription prices shown are from the iOS App Store (Canada). Club Pogo web membership plans are shown in CAD on Pogo help pages; if billed in USD they may be converted and display as CAD on statements.
Your consumer rights in Canada
Consumer protection laws in Canada include federal privacy rules and provincial consumer protection statutes; specifics can vary by province. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) governs handling of personal data for many businesses - this gives you the right to access and request correction of personal data and, in many cases, to request deletion. Provinces such as Quebec and others have requirements about clear disclosure and consent for automatic renewals; some provinces require that the seller provide an easy cancellation mechanism. If you believe your rights have been breached, contact your provincial consumer protection office or the Office of the Privacy Commissioner of Canada for guidance. For disputes over App Store billing, Apple is the merchant of record for in‑app purchases and handles refunds and billing inquiries.
Customer experiences
Many users find cancelling an App Store subscription straightforward when they use the iOS subscription settings; however, getting refunds from Apple can be more variable and often requires submitting a request through Apple's report system. Web‑based Club Pogo cancellations usually succeed when done through account settings, but some users report slower responses from support when they need refunds or account data deletion. Sending a clear, dated written cancellation to the publisher by registered mail can provide documentary proof if online channels fail, though it is slower. Overall, success often depends on providing clear account details and following the correct channel for the original payment method.
Documentation checklist
- Account email/username used with Pogo
- Date(s) of purchase and subscription start
- Order/receipt number (App Store receipt or web receipt)
- Last four digits of the payment card or Apple ID used
- Screenshot(s) of subscription status or billing entries
- Any support case numbers or email correspondence
Common mistakes
Common errors include deleting the Pogo app without cancelling the subscription (the subscription continues billing via the App Store), cancelling the wrong account or Apple ID, and assuming a web account cancellation automatically removes App Store billing. Another mistake is waiting too long before disputing an unauthorized charge - banks and stores often have time limits for disputes. Also, contacting the wrong support channel (e.g., contacting Pogo support about an App Store charge instead of Apple) slows resolution - address refunds through the merchant of record for that payment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS in‑app purchase) | Refunds handled by Apple; possible but reviewed case‑by‑case | Low to Moderate |
| Club Pogo web membership (Pogo/EA billing) | Refunds handled by Pogo/EA; discretionary and subject to policy | Moderate |
| Contact EA/Pogo Support directly | May result in refund or account adjustments depending on case | Moderate to High (response times vary) |
| Registered mail to publisher (proof of cancellation) | No immediate refund guarantee; provides documentary proof for disputes | High (slow but legally robust) |
After cancelling
After you cancel, check that automatic renewal is off in the relevant system (App Store subscriptions page or Club Pogo account settings). Monitor your bank or card statements for one or two billing cycles to confirm no further charges. If you want your account data removed, file a data deletion request with Pogo/EA and keep written confirmation. For App Store billing issues or refunds, use Apple's support tools: report a problem (Apple). For Pogo/EA account help use Pogo Help or EA Help pages: Pogo Help and EA Help. If you believe provincial consumer or privacy rights apply, consult your provincial consumer protection office or the Office of the Privacy Commissioner of Canada: Consumer Affairs (Government of Canada) and Office of the Privacy Commissioner of Canada.
Address
Electronic Arts Inc., 209 Redwood Shores Pkwy, Redwood City, California 94065, United States