Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Pokémon Bank
Unit 120, 2935 Hebb Avenue
V5M 4Y2 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pokémon Bank service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Pokémon Bank: Easy Method
What is Pokémon Bank
Pokémon Bank is a cloud-based storage service provided by Nintendo that lets players store and move Pokémon between compatible games and systems. It is offered as a subscription service separate from game purchases and is tied to your Nintendo Account or console account credentials.
How to cancel Pokémon Bank
Canceling Pokémon Bank can usually be done through your Nintendo Account or the console eShop where the subscription is managed. If you prefer a paper record or need assistance from local support, you can also send a written cancellation request to Nintendo of Canada. Below are the common cancellation routes and a step-by-step checklist to complete the cancellation.
- Online via Nintendo Account: Sign in at accounts.nintendo.com, go to "Services and Subscriptions" (or Account > Subscriptions), locate Pokémon Bank and choose "Cancel" or turn off auto‑renewal.
- On console (if subscription is tied to a console): Open Nintendo eShop on your console, select your account, find Account Information or Subscriptions, locate Pokémon Bank and disable auto‑renewal or cancel the subscription.
- Contact Nintendo Support: If you cannot cancel online, contact Nintendo Support through the official support pages for guided help and confirmation.
- By registered or insured mail (recommended for a formal record): Send a written cancellation request to Nintendo of Canada, including your account details, order/receipt number, the subscription name, and a clear request for written confirmation of cancellation. Use registered or insured mail (e.g. raccomandata A/R) so you have proof of delivery.
What happens when you cancel
When you cancel Pokémon Bank, the subscription will generally remain active until the end of your current paid period; you will retain access for that remaining time. After the paid period expires and if you do not renew, you will lose access to the service and any Pokémon stored in Pokémon Bank will no longer be accessible through the service.
Because stored Pokémon are kept on Nintendo's servers, it is important to transfer any Pokémon you want to keep back into compatible games or another supported storage option before your access ends. Cancellation removes future renewals but does not automatically export or transfer stored data for you.
Will I get a refund?
Nintendo’s typical subscription policy does not provide pro‑rata refunds after a subscription period has begun, and refunds for digital subscriptions are often handled case‑by‑case. If you cancel before the next renewal date you should avoid any further charges, but an automatic refund for the current paid period is unlikely.
Exceptions exist in limited circumstances, such as demonstrable service defects, billing errors, or where provincial consumer protection laws require a remedy. If you believe you are entitled to a refund, contact Nintendo Support and, if sending a written request, include your order number, dates, and a clear statement of the refund sought. Keep records of all communications.
Pokémon Bank plans and pricing
| Plan | Price |
|---|---|
| Annual subscription | Varies |
Your consumer rights in Canada
Consumer protections in Canada are administered largely at the provincial level and can vary by province. Generally, you have rights against deceptive practices, clear disclosure requirements for recurring charges, and remedies if a digital service is materially not as described. If you encounter an issue with cancellation, non‑delivery of services, or incorrect billing, you can file a complaint with your provincial consumer protection office or seek assistance from the federal Competition Bureau for unfair business practices.
Keep written records of purchase receipts, subscription agreements, and communications with Nintendo; these will help if you pursue a dispute or require an official remedy under provincial law.
Customer experiences
Many customers report straightforward cancellations when using the online Nintendo Account portal or the console eShop; these methods typically provide immediate confirmation that auto‑renewal has been disabled. Others report delays or difficulty reaching live support for issues such as refunds, disputed charges, or transfers of stored Pokémon. Written requests by registered mail are slower but provide a verifiable paper trail that some consumers have found helpful when resolving disputes.
Documentation checklist
- Account email or Nintendo Network ID and Nintendo Account username
- Order number or receipt for the Pokémon Bank subscription
- Dates of subscription purchase and most recent renewal
- Screenshot(s) of the subscription page or billing entry showing the charge
- Copy of any correspondence with Nintendo Support and a written cancellation request if mailing
Common mistakes
Common errors include forgetting to disable auto‑renewal before the renewal date, cancelling without first transferring Pokémon out of the service, and sending mail without tracking or registered delivery (which leaves you without proof of receipt). Another frequent issue is not recording the order number or purchase receipt, which slows down support or refund requests.
Example: a user who disables auto‑renewal but does not note the service end date may assume access ends immediately and fail to retrieve stored Pokémon before expiry. Example: sending a regular, untracked letter to request cancellation provides no proof of delivery if Nintendo disputes receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online via Nintendo Account / eShop | Unlikely (case‑by‑case) | Easy |
| Phone / Support contact | Possible but support‑dependent | Medium |
| Registered or insured mail to Nintendo of Canada | Possible; provides formal record | Medium |
After cancelling
After you cancel, confirm the cancellation status in your Nintendo Account and keep copies of any confirmation messages or screenshots. Transfer any Pokémon you want to keep out of Pokémon Bank before your access ends. If you need to escalate a billing dispute or request a refund, use your documentation and consider contacting provincial consumer protection authorities.
Helpful links: Nintendo Account management: accounts.nintendo.com. Nintendo Support: Nintendo Support. General Canadian consumer information: consumer law resources or Government of Canada consumer protection overview: canada.ca/consumer.
Address
Nintendo of Canada Ltd., Attn: CS Returns, Unit 120, 2935 Hebb Avenue, Vancouver, BC V5M 4Y2, Canada