Cancellation service N°1 in Estonia
Contract number:
To the attention of:
Cancellation Department – Scalacube
Vesivärava tn 50‑201
10152 Tallinn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Scalacube service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Scalacube: Easy Method
What is Scalacube
Scalacube is an online game-server hosting provider that offers managed servers and a web control panel for deploying and running game instances (for example Minecraft). It is a subscription-based service with online account management, automated billing, and support channels handled through its website.
The company operates internationally from Estonia and provides advertised refund and cancellation terms in its Terms of Service and Help Center documentation.
How to cancel Scalacube
Preferred cancellation is performed from your Scalacube account via the web control panel. If you paid by PayPal and the subscription uses PayPal auto-renewal, you are responsible for cancelling the PayPal subscription in your PayPal account as well (Scalacube may attempt an API cancel but cannot guarantee PayPal-side cancellation).
- Log into your Scalacube account → go to “Servers” → click your server name → scroll to “Subscription” → click “Cancel subscription” and confirm. The cancel button disappears when cancellation is complete. Cancellation help (Scalacube)
What happens when you cancel
Cancelling a subscription prevents future renewals for that server subscription. You retain access for the period already paid for unless Scalacube states otherwise in your account - cancellation does not automatically guarantee immediate deletion of data, but you should not expect ongoing billing after a successful cancellation.
Confirm cancellation in your account (the Cancel button will disappear) and, if you used an external payment platform (for example, PayPal), confirm that platform’s subscription is cancelled to stop automatic charges there as well.
Will I get a refund?
Scalacube advertises a 100% refund within seven (7) days of payment for standard purchases. For auto-renewal payments the published policy is a 100% refund if requested within ten (10) days of the auto-renewal charge. To request a refund you must submit a support ticket from your account selecting “Refund Payment / Cancel Subscription,” choose the purchase, and provide payment details including date, amount, the last four digits of the card or your PayPal email, and a reason. Older payments, or payments where the server was used heavily, may be less likely to receive a refund.
These are the company’s stated policies; actual outcomes can vary and refunds for payments processed via third-party platforms may require action on those platforms as well.
Scalacube plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Scalacube Hosting | Varies | Varies |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, businesses offering digital or subscription services must provide clear cancellation and refund terms. Many provinces provide a cooling-off period (often up to 14 days) for unsolicited or remote purchases, though specifics vary by province. If a service is not as described, faulty, or materially different from what was advertised, Canadian consumers may be entitled to remedies through provincial consumer protection agencies, dispute processes, or small claims courts. Scalacube’s published 7‑day (or 10‑day for auto‑renew) refund window may not supersede statutory provincial rights in all cases.
Customer experiences
Public reviews are mixed. Positive reviews - for example many Trustpilot entries - commonly praise Scalacube for easy server setup, an intuitive control panel, competitive pricing, stable uptime, and responsive support that results in smooth gameplay and low lag for users who report good performance.
Negative reports (for example on Sitejabber and Reddit) cite issues such as difficulties obtaining refunds within the advertised window, laggy or unusable servers in some cases, unexpected billing or difficulty cancelling auto-renewals, and occasional support or communication problems. These experiences indicate that outcomes can vary and that timely, well-documented requests improve the chances of a satisfactory resolution.
Documentation checklist
- Account login and server name/order ID; payment date and amount; last 4 digits of card or PayPal email; screenshot or copy of the charged transaction; reason for refund; copy of cancellation confirmation (if available).
Common mistakes
Common errors include assuming cancelling the server in Scalacube automatically cancels an external PayPal subscription (you should cancel PayPal subscriptions separately), not confirming that the cancel button disappeared in the control panel, or requesting a refund after the vendor’s stated refund window. Another frequent issue is not providing sufficient payment details in the refund ticket (date, amount, last four digits or PayPal email), which can delay or reduce the likelihood of a successful refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Control Panel) cancellation | Stops future renewals; refund requests follow company policy (100% within 7 days for purchases; 10 days for auto‑renew). Actual refund requires ticket submission when applicable. | Easy |
| PayPal auto‑renewal cancellation | Refund eligibility for auto‑renew payments: 100% within 10 days (per Scalacube terms); you must also cancel the PayPal subscription yourself. | Medium |
| Support ticket (refund request) | Company may refund within published windows; older or heavily used servers are less likely to be refunded. | Medium - Hard |
After cancelling
Save confirmation screenshots and any transaction records. If you used PayPal, log into your PayPal account to verify and cancel any subscriptions there. If you were charged after cancellation or need a refund, open a support ticket from your Scalacube account choosing “Refund Payment / Cancel Subscription,” attach the documentation checklist items and explain the issue. Useful Scalacube pages: cancellation instructions (How to cancel), refund procedure (How to refund a payment), and the Terms of Service (Scalacube Terms).
Address
Scalable Hosting Solutions OÜ, Vesivärava tn 50‑201, Kesklinna linnaosa, Harju maakond, 10152 Tallinn, Estonia