Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Shadow
42 Av. de la Porte de Clichy
75017 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shadow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Shadow: Easy Method
What is Shadow
Shadow is a cloud-based Windows PC service that provides remote access to a virtual high-performance computer from your device. It lets users run Windows applications and games remotely through a subscription model, with files and settings stored on Shadow's servers rather than on local hardware.
How to cancel Shadow
- Via web: Log into your account page → select your Shadow PC under "PCs" → click "Cancel my subscription" → confirm. Cancellation takes effect at the end of the current billing cycle; you can continue using Shadow until then. No cancellation fees apply. Note that data retention can differ for your Shadow PC versus Shadow Drive. See the official instructions: Shadow Help Center - Cancel my subscription.
- Via App Store / Google Play: Shadow's Help Center does not document platform cancellations. If you subscribed through the App Store or Google Play you must cancel via that platform's subscription management settings (follow the App Store / Google Play standard cancellation flows).
- Via support ticket or postal mail: You can submit a cancellation ticket to Shadow support or send a written cancellation by post. If mailing, send the request (recommended by registered post) to Shadow's address and include identifying information. The cancellation must be received at least ten days before renewal. Include your full name, registered email, and reason for cancellation.
What happens when you cancel
Cancellations are processed to take effect at the end of your current billing period. You retain access to your Shadow PC until that date; after the billing cycle ends your subscription is terminated. Shadow states that there are no cancellation fees. Be aware that data retention policies differ between the Shadow PC (virtual machine and its storage) and Shadow Drive (cloud file storage); consult Shadow's documentation to understand how long data is retained and how to export anything you need before access ends.
Will I get a refund?
Shadow's published policy is that cancelling stops future billing at the end of the billing cycle but does not automatically trigger a refund. Refunds are not offered under the standard terms unless a mandatory statutory provision requires it. Shadow does not provide a voluntary 14-day right of withdrawal or money-back guarantee in Canada under its standard terms. Some users report attempting to obtain refunds shortly after signup and being refused, with Shadow allowing cancellation but not refunding payments; outcomes can vary and statutory consumer rights may apply in specific circumstances.
Shadow plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Plan tier | Varies | Varies |
| Plan tier | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law, there is no uniform, federal 14-day cooling-off period for digital subscriptions that applies across all provinces; provincial rules differ. Shadow's terms state no refunds on cancellation, but statutory rights remain available where a service is defective, misrepresented, or otherwise in breach of consumer protection statutes. In provinces with stronger protections (for example, Quebec), consumers may have additional remedies for defective or misrepresented services. If the service is unusable or materially different from what was promised, you may pursue remedies such as a credit-card chargeback or a complaint to your provincial consumer protection agency. Outcomes depend on the specifics of your case and local law.
Customer experiences
User reviews are mixed. Some customers praise Shadow for delivering reliable remote access to a powerful Windows machine when network conditions are good, noting good USB device support and strong performance for work and gaming. Other users report issues including high latency, lag, unstable connections, login problems, outages, and slow customer support. Negative reviews also frequently cite unexpected auto-renew charges, difficulty obtaining refunds, and frustration with support ticket handling. These varied experiences mean results can depend heavily on your internet connection, usage needs, and support interactions.
Documentation checklist
- Full name and registered Shadow account email
- Subscription ID or order number (if available) and date of purchase/renewal
- Clear statement: "I request cancellation of my Shadow subscription" and desired effective date
- Reason for cancellation (optional but helpful)
- Copies/screenshots of relevant receipts or payment confirmations
- If mailing, send by registered post (raccomandata A/R or equivalent) and keep proof of dispatch; ensure delivery at least 10 days before renewal
Common mistakes
Typical errors include attempting to cancel a subscription through the Shadow website when the subscription is actually managed by the App Store or Google Play - those subscriptions must be cancelled through the platform that billed you. Some users assume cancelling immediately triggers a refund; Shadow usually cancels only at the end of the billing cycle and does not refund past charges. Others forget to send postal cancellations with sufficient lead time (ten days before renewal) or fail to keep proof of cancellation delivery, which can complicate disputes. Finally, not exporting or backing up data before the subscription ends can cause permanent loss of content stored on the Shadow PC if retention policies are not followed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (account page) | No refund by default; stops future billing at cycle end | Low |
| App Store / Google Play | Refund governed by platform policies; Shadow does not control | Medium |
| Support ticket or postal mail | No refund by default; possible exceptions if required by law | Medium - High (postal requires registered delivery and 10-day lead time) |
After cancelling
Keep confirmation of your cancellation (confirmation email, screenshot of the cancelled subscription in your account, or postal delivery receipt). Before your access ends, export any personal files or data you need and check Shadow's documentation about how long Shadow PC data and Shadow Drive files are retained. If you require follow-up, contact Shadow support and reference your cancellation confirmation. For official cancellation instructions see Shadow's help article: Cancel my Shadow subscription. For community feedback and user reports, see independent review pages such as Trustpilot or community forums like Reddit. If you believe your statutory rights apply, consider contacting your card issuer for a chargeback or your provincial consumer protection office for guidance.
Address
Send mailed cancellation requests to: 42 Av. de la Porte de Clichy, 75017 Paris, FRANCE. Use registered/postal-tracked delivery and allow at least ten days before renewal for the request to be received; include your full name, registered email, subscription details, and reason for cancellation.