Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Stadium Live
215 Queen St West
M5V 1Z4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Stadium Live service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Stadium Live: Easy Method
What is Stadium Live
Stadium Live is a mobile app that lets sports fans make real‑time predictions and participate in virtual, competitive prediction games across multiple sports. It offers free play with limited daily stakes and subscription tiers that unlock additional features and higher limits.
The app is designed for engagement and quick play, but some users report variability in feature quality and sport coverage depending on load and updates.
How to cancel Stadium Live
- On the Stadium Live app: Open the app → tap your profile → Account Settings → Subscriptions → select the Stadium Live subscription → Cancel Subscription → follow prompts. For a step‑by‑step guide see joinchargeback - how to cancel Stadium Live.
- On Apple (App Store): Open iPhone/iPad Settings → tap your name → Subscriptions → find Stadium Live → Cancel Subscription → confirm. More details at the same guide: joinchargeback - how to cancel Stadium Live.
- On Google Play Store: Open Play Store → menu → Subscriptions → locate Stadium Live → Cancel Subscription → confirm. See joinchargeback - how to cancel Stadium Live for steps.
What happens when you cancel
When you cancel a paid Stadium Live subscription you will retain access to the paid features until the end of the current billing period; no further recurring charges will be applied after cancellation. Your account and any associated non‑subscription data typically remain, but access to premium features ends when the paid period expires.
If you purchased through Apple or Google Play the subscription record and renewal are managed by that platform; cancelling there stops future billing through your platform account. If you cancel the in‑app subscription but not the platform subscription you may still be charged.
Will I get a refund?
Stadium Live states it does not process refunds directly; refund requests must be handled through the platform used to make the purchase. Apple generally accepts refund requests within 90 days of purchase via your Apple account (subject to Apple’s policies). Google Play’s refund window is typically shorter - about 48 hours for immediate refunds - and is subject to Google Play’s policy and review.
If you believe charges are incorrect, the recommended route is to request a refund through the App Store or Google Play, or to open a dispute with your payment provider or bank if the platform review does not resolve the issue. Trial cancellations made before the trial ends should prevent a charge for the subsequent paid period.
Stadium Live plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (7‑day free trial) | €8.99 | Monthly | Monthly subscription with 7‑day free trial |
| Elite Pass Monthly | €8.99 | Monthly | Elite tier monthly pass |
| Elite Pass Annual | €89.99 | Annual | Elite tier annual pass |
Note: Prices above are listed in euros as shown in the App Store; Canadian dollar equivalents are not publicly displayed in the app listings.
Your consumer rights in Canada
Digital subscription services in Canada are subject to federal and provincial consumer protection laws. While there is no universal 14‑day automatic refund right for digital goods across all provinces, general protections against unfair business practices apply under statutes such as the Competition Act and provincial consumer protection legislation (for example, Ontario’s Consumer Protection Act).
Refund eligibility for Stadium Live purchases typically depends on the platform (App Store or Google Play) and whether the service was used. If the service was not provided as advertised, or if there are technical failures, consumers can request refunds through the platform, dispute charges with their payment provider, and seek assistance from provincial consumer protection offices if necessary.
Customer experiences
Many users praise Stadium Live for being engaging and enjoyable, especially for fans who like multiple sports and rapid prediction gameplay. Positive comments focus on the app’s fun and addictive mechanics.
On the negative side, reviews often mention limited free features, perceived high subscription costs (users cite around $70/year equivalent), bugs under high load, incorrect or delayed scoring for some sports (noted for hockey), and difficulties contacting support. There are also reports of users being charged after they thought they had cancelled, which highlights the importance of confirming cancellation through the platform where the purchase was made.
Documentation checklist
- Account email and username; proof of purchase or receipt (App Store/Google Play transaction ID)
- Screenshots of subscription settings and cancellation confirmations
- Date and time of charges, and any correspondence with Stadium Live or the platform
- Registered mail tracking number if you send a written cancellation to the company address
Common mistakes
A frequent mistake is cancelling or deleting the Stadium Live app but not cancelling the subscription through the App Store or Google Play; platform subscriptions must be cancelled on the platform to stop billing. Another common error is missing the platform refund window - Google Play’s immediate refund window is short, and Apple’s review window is up to 90 days but not guaranteed.
Users also sometimes fail to keep screenshots or confirmation emails, which complicates refund or dispute processes. Finally, assuming Stadium Live processes refunds directly can delay resolution; always check which platform processed your payment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Stadium Live app (in‑app) | No - Stadium Live directs refund requests to the platform that processed the payment. | Low to moderate - cancelling in‑app stops in‑app access but refunds require platform action. |
| Apple (App Store) | Possible - request via Apple; typically within 90 days and subject to Apple’s review. | Low to moderate - use Settings → Subscriptions or Apple’s report page; outcome varies. |
| Google Play Store | Possible - short refund window (often ~48 hours); subject to Google Play policy. | Low - request via Play Store subscriptions page; faster decisions for recent purchases. |
After cancelling
After you cancel, confirm you received cancellation confirmation (in‑app or from the platform) and monitor your bank or card statement to ensure no new charges. If you need to request a refund or dispute a charge, use the platform’s refund/report process: refer to Stadium Live’s FAQ at Stadium Live FAQ, the cancellation guide at joinchargeback - how to cancel Stadium Live, Apple’s report page at Apple Report a Problem, or Google Play help at Google Play refund & subscriptions.
If you prefer a written cancellation delivered with proof, send a signed cancellation letter by registered mail (raccomandata A/R) and keep the tracking/receipt as evidence. If platform or developer responses are unsatisfactory, you can contact your payment provider to dispute charges or reach out to your provincial consumer protection office for guidance.
Address
215 Queen St West, Toronto, Ontario M5V 1Z4, Canada