Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Star Wars: The Old Republic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Star Wars: The Old Republic: Easy Method
What is Star Wars: The Old Republic
Star Wars: The Old Republic (SWTOR) is an online multiplayer role-playing game set in the Star Wars universe, developed by BioWare and published by Electronic Arts. It offers a mixture of story-driven single-player content and multiplayer features, with both free-to-play and subscription elements.
How to cancel Star Wars: The Old Republic
- Sign in to your EA Account at myaccount.ea.com (or the EA App/Origin if you use it) and go to Account Settings > Subscriptions or Order History to locate your SWTOR subscription.
- Follow the on-screen option to cancel the subscription and confirm the cancellation. Save any confirmation number, screenshots or email confirmations you receive.
- If you subscribed through a console (PlayStation Store, Microsoft/Xbox Store) or another platform, cancel the subscription through that platform’s account/subscription settings instead of EA’s site.
- If online cancellation fails or you need to send a formal notice, contact EA Help via https://help.ea.com (chat or ticket) and retain the support case number.
- For registered mail or formal notices in Canada, send to: Electronic Arts Inc., 4445 Calgary Trail NW, Suite 200, Edmonton, Alberta, T6H 5R7, Canada. Keep the mailing receipt as proof.
What happens when you cancel
When you cancel, your subscription will typically remain active until the end of the current paid billing period; after that, the account will stop auto-renewing. Your game account, characters, and purchased items are generally retained, though your access level may revert to a free-to-play tier with reduced benefits. EA retains account and transaction records according to its privacy policy and terms of service.
Will I get a refund?
Refunds depend on EA’s policies and the circumstances of the purchase. Generally, subscriptions already used for their billing period are not automatically refundable, but refunds may be possible if there was an error, duplicate billing, continuous charges after cancellation, or if required by consumer protection laws. Always contact EA Help with supporting evidence and, if needed, contact your bank or card issuer to dispute incorrect charges.
Star Wars: The Old Republic plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free-to-Play | Varies | None | Limited access; optional microtransactions |
| Preferred | Varies | One-time or periodic purchases | Enhanced access without full subscription |
| Subscriber | Varies | Monthly/Recurring | Full access and subscriber benefits |
| Microtransactions (Cartel Coins) | Varies | As purchased | In-game currency for items and cosmetics |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that address unfair business practices, deceptive representations, and certain refund or repair rights. Rights and procedures vary by province; some jurisdictions provide remedies when goods or services are defective, not provided as advertised, or if continuing charges occur after cancellation. If you believe your rights under applicable law have been breached, contact your provincial consumer protection office or seek legal advice. Keep records of purchases, communications, and any attempts to resolve the issue with the merchant.
Customer experiences
User experiences vary. Many players report straightforward online cancellations through account settings, while others note delays or the need to contact EA Help when cancellations don’t process correctly or billing errors occur. Some users successfully obtained refunds for billing mistakes or continuous charges after cancelling, but refunds are not guaranteed. Experiences with platform-based subscriptions (console stores) reflect the policies and responsiveness of those platform providers rather than EA directly.
Documentation checklist
- EA account email/username and any order or invoice numbers.
- Billing method details (last 4 digits of card) and the date(s) charged.
- Screenshots or copies of cancellation screens, confirmation emails, and support case numbers.
- Receipts for any registered mail or formal notices sent to EA.
Common mistakes
Common mistakes include cancelling on the wrong platform (for example cancelling on EA but forgetting a PlayStation or Xbox subscription), not saving a confirmation of cancellation, or assuming in-game purchases will be refunded automatically. Another frequent error is failing to remove saved payment methods, which can lead to unintended future charges. Example: a player cancels via EA but purchased a recurring subscription through a console store and is still billed through their console account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via EA Account / EA App | Possible if billed in error or per policy; not guaranteed | Easy - Medium |
| Contact EA Help (chat/ticket) | Possible for billing errors or exceptional cases | Medium |
| Console / Platform store cancellation | Depends on platform policy; refunds handled by platform | Medium |
| Registered mail / Formal notice to Canadian EA office | May be required for formal disputes; refund depends on case | Hard (formal process) |
After cancelling
After you cancel, monitor your bank or card statements to confirm auto-renewal has stopped and keep all confirmation records. If charges continue, open a support case with EA Help and consider contacting your payment provider to dispute unauthorized charges. Helpful resources include EA Help for account and billing support (https://help.ea.com) and the official SWTOR site for account information (https://www.swtor.com). For consumer guidance in Canada, see the Government of Canada consumer affairs pages (https://www.canada.ca/en/services/business/consumer-affairs.html) or your provincial consumer protection office.
Address
For registered mail or formal notices in Canada, send correspondence to:
Electronic Arts Inc., 4445 Calgary Trail NW, Suite 200, Edmonton, Alberta, T6H 5R7, Canada