Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Wtfast
Suite #535 — 2475 Dobbin Road, Unit 22
V4T 2E9 West Kelowna
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wtfast service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Wtfast: Easy Method
What is Wtfast
Overview
Wtfast is a commercial gaming network accelerator (often called a "game VPN" or "gamer network optimizer") designed to route game traffic through optimized paths to reduce latency, packet loss and jitter for online games. It is sold as a subscription service and can be purchased or activated through wtfast.com and through third-party platforms such as Steam, App Store or Google Play (billing may be handled by those platforms).
How to cancel Wtfast
- Sign in to the Members area at wtfast.com.
- Open Subscription History in your account dashboard, find the active subscription and click “Cancel” beside that subscription.
- Keep a screenshot or confirmation of the cancellation page and any email confirmations you receive; cancellation keeps access until the end of the paid period but stops future charges.
- Cancel at least three days before the renewal date to allow for billing delays; if you subscribed via the App Store or Google Play, cancel via the wtfast.com Members area as well (their documented process requires web cancellation even for platform subscriptions).
- If you want delivery confirmation to the company, send a registered letter with acknowledgment of receipt (raccomandata con avviso di ricevimento / A/R) to the company address and keep the tracking and receipt.
What happens when you cancel
When you cancel, your account remains active for the remainder of the paid period and you will continue to have access until that period ends. Cancellation instructs Wtfast to stop future recurring charges but does not retroactively credit or remove charges already processed. Because billing can take time to process, Wtfast advises cancelling at least three days before renewal to avoid an unwanted renewal.
Wtfast will retain account and subscription data per its policies; if you need account deletion you should contact support directly and request the required action.
Will I get a refund?
Wtfast’s stated policy is that current and past subscription charges are non‑refundable. Cancellation prevents future charges but does not refund previously billed periods. The company also indicates it will not refund third‑party processing charges (for example, charges processed by the App Store, Google Play or PayPal).
There is no documented 14‑day cooling‑off or trial refund right in Wtfast’s published material; Wtfast explicitly states it does not offer refunds (including for trials). If you believe a charge is incorrect or unauthorized, you can contact Wtfast support and your payment provider (bank, card issuer, Apple, Google, PayPal) to explore dispute options, but a refund is not guaranteed by Wtfast.
Wtfast plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month (via Steam - 1 Comp Advanced) | C$12.92 | Monthly | Standard 1‑month WTFast subscription via Steam |
| Other official site plans | USD listed on site | Varies | Official website lists pricing in USD; Canadian dollar prices generally not published except via third parties (e.g., Steam). |
Your consumer rights in Canada
Canadian consumer protection varies by province. Some provinces have specific rules for digital and non‑durable goods; for example, Quebec has its own protections. Wtfast’s published terms - stating non‑refundable past charges and a web‑only cancellation route - do not expressly provide a statutory cooling‑off period and do not mention a 14‑day refund right. If Wtfast’s terms are clearly disclosed and accepted at the time of purchase they may limit refund options, but unfair or deceptive practices can still be challenged through your provincial consumer protection office.
If you feel the company’s terms are unfair or you were not properly informed, you can file a complaint with your provincial consumer protection agency or pursue a chargeback or dispute with the payment provider; keep documentation of the purchase, account pages and all communications to support the complaint.
Customer experiences
User reports are mixed. Many users report measurable improvements in latency and smoother gameplay, and some highlight quick and helpful support responses. Conversely, a notable number of users report no improvement or worsened ping, double‑billing or renewal confusion, app usability issues (search and game management), connection drops, and occasional difficulty cancelling. These varied experiences suggest results can depend on your region, game, ISP and specific routing - results are not guaranteed for every user.
Documentation checklist
- Account email and username
- Subscription ID or order number (from wtfast Members area or receipt)
- Date of purchase and renewal date
- Receipt or payment record (credit card, PayPal, App Store/Google Play receipt)
- Screenshots of your Subscription History / the “Cancel” confirmation
- Copies of all communications with Wtfast support
- Registered‑mail tracking and delivery receipt if you send a physical cancellation notice
Common mistakes
Users commonly assume that cancelling through the App Store or Google Play will cancel a Wtfast subscription automatically; Wtfast’s published guidance requires cancellation via the wtfast.com Members area, so relying solely on platform cancellation can lead to continued charges. Cancelling too close to the renewal date (less than three days) can result in the renewal being processed before the cancellation is applied. Many people also fail to keep a screenshot or confirmation of cancellation - without that proof it is harder to dispute a post‑cancellation charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via wtfast.com Members area) | No (prevents future charges; past/current charges non‑refundable) | Low - straightforward cancel button, but cancel ≥3 days before renewal |
| App Store / Google Play purchase | No (Wtfast states it does not refund third‑party processing charges) | Medium - platform billing may require additional steps and Wtfast still requires web cancellation |
| Registered mail (raccomandata A/R) to company address | No (provides delivery proof but does not change refund policy) | Medium - extra effort but gives legal proof of notice |
After cancelling
After you cancel, retain all confirmation screenshots, emails, receipts and any postal delivery receipts. Monitor your bank or card statement for unexpected renewals; if you see an unauthorized charge contact your payment provider immediately to open a dispute or request a chargeback. To contact or review Wtfast resources, see the company site and support pages: Wtfast main site and Wtfast Support / Help Center. If you continue to have unresolved problems you may file a complaint with your provincial consumer protection office or the payment processor (Apple/Google/PayPal/bank).
Address
Suite #535 - 2475 Dobbin Road, Unit 22, West Kelowna, BC V4T 2E9, Canada