Cancellation 10 Fitness: Easy Method

What is 10 Fitness

Overview

10 Fitness is a gym chain operating in Canada that offers membership agreements, including 12‑month commitments and on‑site facilities such as women‑only sections. Membership terms and customer experiences vary by location; official membership FAQs are available on the company site.

How to cancel 10 Fitness

• Check your contract to confirm whether you have a 12‑month agreement and the next draft (billing) date.
• If you have completed the 12‑month commitment: provide at least 14 business days’ written notice before the next draft date and pay any past‑due balance. See the 10 Fitness FAQ: 10fitness.com FAQ.
• If you have not completed the 12‑month commitment: expect an $80 cancellation fee for early termination (per company policy).
• Many members report that cancelling in person during staffed hours is accepted and can avoid further issues; some locations reportedly require an in‑person visit. If you cannot attend in person, send written notice (email and/or certified mail) and request written confirmation.
• If you rejoin within 30 days of cancelling, the joining fee is generally waived; rejoining after 30 days may incur a new joining fee (exceptions sometimes apply for health or military reasons).
• Keep copies of the signed contract, your cancellation request, and any written confirmation or receipts from the gym.

What happens when you cancel

When a cancellation is accepted, your membership will stop renewing at the next draft date after the notice period and your access will end according to the paid period or the gym’s final processing. If the cancellation is not processed correctly you may continue to see charges; monitor your account and follow up immediately if charges continue. Rejoining within the grace period may waive the joining fee; otherwise standard rejoin terms apply.

Will I get a refund?

10 Fitness does not publish a detailed, standard refund policy for all situations. Anecdotal reports indicate refunds are often denied and customers may be offered account credit instead of cash refunds. Provincial consumer protection rules can override company policy in some cases: in British Columbia and Ontario you may have statutory rights to cancel and to a refund under a cooling‑off period (see next section). If you believe you are entitled to a refund and the gym refuses, document all communications and consider contacting your financial institution to dispute unauthorized charges and your provincial consumer protection office for next steps.

10 Fitness plans and pricing

Your consumer rights in Canada

Provincial consumer protection laws can provide additional cancellation rights beyond a gym’s stated policy. In Ontario, under consumer protection rules you typically have a 10‑day cooling‑off period after receiving a written copy of a fitness contract to cancel without reason. In British Columbia you generally have 10 days to cancel a fitness contract and are entitled to a refund for the unused portion; the business must respond within 15 days. Check the consumer protection office for your province for exact rules and time limits before you cancel: for BC see Consumer Protection BC.

Customer experiences

Member feedback is mixed. Positive comments often highlight the women‑only section, friendly staff, and facility renovations. Negative reports commonly cite difficulty cancelling (some locations reportedly require in‑person visits), continued billing after cancellation requests, lack of clear contact information, and maintenance problems such as broken equipment or poor lighting. These reports vary by location and are anecdotal; your local club may behave differently.

Documentation checklist

• Original signed membership contract (or a copy)
• Any written notices you send (retain copies) and proof of delivery for mailed notices
• Receipts for membership payments and records of bank/credit card charges
• Photos/screenshots of online account status or communications
• Government ID (if required at the club for identity verification)

Common mistakes

Common errors include missing the required 14 business‑day notice window and assuming email or a phone call is sufficient when the club requires in‑person cancellation. Other mistakes are failing to pay any past‑due balance (which may block cancellation), not obtaining written confirmation of cancellation, and overlooking provincial cooling‑off deadlines. Example: a member asks staff to cancel by phone but does not keep a confirmation; charges continue because the gym has no record of a completed cancellation.

Comparative recap

After cancelling

After you submit cancellation: obtain written confirmation from the club, monitor your bank or card statements for any further charges, and keep all documentation. If charges continue despite an accepted cancellation, contact your bank or card issuer to dispute unauthorized payments and file a complaint with your provincial consumer protection office if the gym does not resolve the matter. Helpful sources: 10 Fitness FAQ (10fitness.com), Consumer Protection BC (consumerprotectionbc.ca), and provincial consumer services for Ontario.

Address

Corporate mailing address (U.S. corporate office listed if you choose to send certified mail): 1428 Merrill Dr, Little Rock, AR 72211, USA.