Cancellation 1St Phorm: Easy Method

What is 1St Phorm

1St Phorm is a nutrition and supplement company that offers products, subscription services and a coaching/fitness app. It sells directly through its website and via mobile app stores, and promotes a 30-day, 110% money-back guarantee for purchases made on 1stPhorm.com.

How to cancel 1St Phorm

• Log in to your 1st Phorm account on the website, go to "Manage Subscriptions" and select change, pause or cancel. Changes made on the web control recurring billing for web-based subscriptions.
• If an order has already shipped, mark the package as "Return to Sender" and drop it with UPS; once the returned package is received, 1st Phorm will process cancellation/refund per their return policy.
• If you cannot cancel in your account (for example, purchase made via App Store or Google Play or you encounter site/app glitches), contact 1st Phorm customer support. If requested or required, send a registered mail notice (raccomandata A/R) to the corporate/returns address: 1st Phorm International, LLC, 2091 Fenton Logistics Pkwy, Fenton, Missouri 63026, United States.

What happens when you cancel

Cancelling a subscription prevents future recurring billing. Access to subscription features, coach/advisor services or app content may end either immediately or at the end of your current paid period depending on how the subscription was billed; confirm timing in your account or with support. 1st Phorm retains account and order records needed to process returns or refunds and to respond to service inquiries.

Will I get a refund?

Purchases made on 1stPhorm.com are eligible for the company's 110% Money-Back Guarantee if returned within 30 days of purchase: customers return unused product at their own cost and receive 110% of the purchase price back (shipping costs are not returned). Refunds are issued to the original payment method and typically post 3 - 5 business days after 1st Phorm processes the returned item. There is no mention of an automatic statutory 14-day cancellation right; refunds and terms rely on the company’s 30-day guarantee for web purchases. If you bought through the App Store or Google Play, cancellations and refunds are subject to the platform’s procedures and may require additional steps or platform-level requests in addition to contacting 1st Phorm.

1St Phorm plans and pricing

Your consumer rights in Canada

Canadian consumers do not automatically receive the EU-style 14-day statutory cancellation under 1st Phorm’s published terms. Your primary right for web purchases is the company's 30-day, 110% money-back guarantee; however, return shipping costs are borne by you, which can reduce the effective refund value, particularly for cross-border returns. Refunds are credited to the original payment method after processing (typically 3 - 5 business days), but international transit times to and from the U.S. will extend total wait time. If you purchased through a mobile platform (Apple/Google), the platform’s consumer protections and refund procedures may also apply.

Customer experiences

Customers often praise product quality, effectiveness and taste, and note positive, personalized service experiences such as handwritten notes or swift resolution of some shipping problems. Negative reports commonly mention app glitches, subscription/pricing changes, long shipping delays, return postage costs that erode the value of the guarantee, and slower-than-expected customer-service response for returns or exchanges. Several reviews also note difficulties when purchases were handled via app stores rather than directly on the website.

Documentation checklist

• Order number and purchase date
• Account email and username
• Copy or screenshot of subscription status or "Manage Subscriptions" page
• Photos of unopened/unused product (if returning product)
• Tracking number and proof of postage for any return shipment
• Copies of all correspondence with customer support (emails, chat transcripts, dates and times of calls)

Common mistakes

Common errors include waiting until after an automatic renewal posts before attempting to cancel, cancelling through the app store instead of the 1st Phorm website (or vice versa) and assuming that return postage is covered. Other mistakes are failing to mark a shipped package "Return to Sender" before drop-off, not keeping proof of postage/tracking, and not documenting cancellation requests - each of which can delay or complicate refunds.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, return tracking, and receipts until your refund posts. Check your bank or card statement for the refund after 3 - 5 business days from processing, and allow extra time for international transit if you returned product from Canada. For account management or questions, visit your 1st Phorm account page or contact support. Useful links: 1st Phorm, Account / Manage Subscriptions, UPS (returns), Government of Canada - consumer info.

Address

If you must send formal written notice or a registered return, use:

1st Phorm International, LLC
2091 Fenton Logistics Pkwy
Fenton, Missouri 63026
United States