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I hereby notify you of my decision to terminate the contract relating to the Adidas Training service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adidas Training: Easy Method
What is Adidas Training
Adidas Training was a mobile app offering guided workouts, training plans and personalized routines designed to complement adidas Running (formerly Runtastic) and other adidas fitness services. Note: the adidas Training app was discontinued on April 1, 2024; active subscription management and new sign‑ups for that specific app are no longer applicable. For ongoing premium services, see adidas Running (Runtastic) and AdiClub membership options.
How to cancel Adidas Training
- If you subscribed through Apple (iOS): cancel the in‑app subscription in your Apple ID / App Store subscriptions before the next renewal date. See your subscriptions list in device Settings or the App Store app.
- If you subscribed through Google Play (Android): cancel the subscription in Google Play > Payments & subscriptions > Subscriptions.
- If you have a Runtastic / adidas Running premium subscription that was purchased via the platform, manage or cancel it through the platform/store used to purchase it; prior payments are not automatically refunded (Runtastic terms).
- If you have an AdiClub membership tied to adidas apps: sign in, go to Account or AdiClub settings and cancel; cancelling AdiClub will forfeit accumulated points as described in the AdiClub terms (AdiClub terms (CA)).
- If you encounter problems cancelling through the store or account pages, contact adidas customer support and provide subscription receipts, order IDs or screenshots. Keep copies of any confirmation you receive.
What happens when you cancel
When you cancel a subscription purchased through the App Store or Google Play, access typically continues until the end of the current billing period; the subscription will not renew after that. Cancelled AdiClub memberships will stop future point accrual and may forfeit existing points per AdiClub rules. Data associated with your account (workouts, history) often remains tied to your account unless you request deletion - check account settings or the service’s privacy policy for data retention and deletion options.
Will I get a refund?
Generally, prepaid amounts for Runtastic/adidas Running premium tiers are not automatically refunded. If you cancel a subscription, you should not expect a pro‑rata refund unless the store/platform’s refund policy or exceptional circumstances apply. For physical goods bought from adidas online in Canada, returns are typically accepted within 30 days of delivery when return conditions are met; refunds are issued after the returned item is inspected and card refunds may take up to 14 business days to appear. Shipping costs are refunded only when the item is defective, otherwise shipping is non‑refundable (Runtastic terms, adidas returns).
Adidas Training plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium (in-app) | C$9.99 | Monthly | Full premium access: training plans, video guidance, voice prompts, personalized workouts |
| Six‑Month Premium (in-app) | C$39.99 | Six‑Month | Same as monthly, prepaid |
| Annual Premium (in-app) | C$49.99 | Annual | Same as monthly, prepaid |
| 3‑Month Gift Voucher (Myprotein Canada) | C$14.99 | 3 Months | Premium access to both adidas Running & Training |
Your consumer rights in Canada
In Canada, including Quebec, consumers have statutory protections for defective goods and rights that may require repair, replacement or a refund depending on the jurisdiction and the nature of the issue. For online purchases from adidas in Canada, the company’s stated return window is generally up to 30 days from delivery if return conditions are met. Quebec has particularly strong consumer protection laws and warranties - if you believe a retailer is not honouring statutory warranties, you may have additional recourse through provincial consumer protection offices or a small claims court. Keep records of communications, receipts and return shipping for any dispute.
Customer experiences
User feedback in Canada tends to be mixed. Many customers praise adidas gear for style, fit and comfort, and users sometimes report positive product experiences. However, numerous complaints cite poor customer service - difficulty reaching support, slow or delayed refunds, returns processed as vouchers instead of monetary refunds, and unresolved lost or delayed deliveries. These service issues have been reported repeatedly and can be especially problematic where provincial consumer rights (for example in Quebec) expect monetary refunds for defective items.
Documentation checklist
- Order confirmation or subscription receipt (email or screenshot)
- App store purchase history screenshot showing subscription
- Account email and username for the adidas/Runtastic account
- Transaction ID, invoice number or payment method statement
- Photos of returned or defective items and packaging
- Return tracking number and any RMA/return authorization
- Screenshots of cancellation confirmation or error messages
Common mistakes
Consumers commonly try to cancel a subscription in the app account page when the subscription was actually billed through the App Store or Google Play; cancellations must be made through the store where the subscription was purchased. Another frequent mistake is expecting an automatic refund for prepaid periods - Runtastic/adidas Running generally does not provide automatic pro‑rata refunds. For physical returns, missing the return window (often 30 days) or failing to include required tags/packaging/photos can lead to rejected returns. Finally, after the adidas Training app discontinuation, some users have been confused about which service to manage - verify whether your subscription is for adidas Training, adidas Running (Runtastic) or AdiClub.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via App Store / Google Play | No automatic pro‑rata refund for prepaid subscriptions; refunds governed by store policies | Low - standard store subscription cancellation |
| Cancel via AdiClub account settings | No refund for forfeited points; account cancellation stops future benefits | Low - account settings |
| Online returns for physical adidas orders (adidas.com CA) | Yes for eligible returns within stated window after inspection; shipping refunded only if defective | Medium - requires packing, shipping and inspection |
| Contacting adidas customer support / escalation | Possible but not guaranteed; outcomes vary and can include vouchers instead of cash | Medium - High - can be slow and may require escalation or evidence |
After cancelling
Keep confirmation of your cancellation and continue to monitor the account and bank/card statements to ensure no further charges occur. If you need to request a refund or follow up on a return, use the adidas online return portal or the store where you purchased the subscription and present the documentation checklist items. Useful links: manage App Store subscriptions via your Apple ID, manage Google Play subscriptions in Play Store settings, review Runtastic/adidas Running terms (Runtastic terms), review AdiClub terms (AdiClub CA), and read adidas returns information (adidas returns). If consumer‑law assistance is needed in Canada, consider contacting your provincial consumer protection office.
Address
For formal notices (as applicable), the legal address on file is: adidas Italy S.p.A., Piazza Luigi Einaudi, 8, 20124 Milano (MI), Italia.