Kündigungsdienst Nr. 1 in United States
Sehr geehrte Damen und Herren,
Ich teile Ihnen hiermit meine Entscheidung mit, den Vertrag bezüglich des Dienstes Alo Moves zu beenden.
Diese Mitteilung stellt einen festen, klaren und eindeutigen Willen dar, den Vertrag mit Wirkung zum nächstmöglichen Termin oder gemäß der anwendbaren vertraglichen Frist zu kündigen.
Ich bitte Sie, alle notwendigen Maßnahmen zu ergreifen, um:
– jegliche Abrechnung ab dem Datum des Kündigungswirksamwerdens einzustellen;
– mir schriftlich die ordnungsgemäße Berücksichtigung dieser Anfrage zu bestätigen;
– und gegebenenfalls mir die Endabrechnung oder die Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugestellt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind nachgewiesen, wodurch dies ein nachweisbares Schriftstück ist, das den Anforderungen des elektronischen Nachweises entspricht. Sie verfügen somit über alle notwendigen Elemente, um diese Kündigung gemäß den anwendbaren Grundsätzen bezüglich schriftlicher Benachrichtigung und Vertragsfreiheit ordnungsgemäß zu bearbeiten.
Gemäß den Vorschriften zum Schutz personenbezogener Daten bitte ich Sie auch:
– alle meine Daten, die nicht für Ihre rechtlichen oder buchhalterischen Verpflichtungen erforderlich sind, zu löschen;
– alle zugehörigen persönlichen Bereiche zu schließen;
– und mir die wirksame Löschung der Daten gemäß den anwendbaren Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich bewahre eine vollständige Kopie dieser Mitteilung sowie den Versandnachweis auf.
Cancellation Alo Moves: Easy Method
What is Alo Moves
Alo Moves is a subscription-based digital fitness service offering on-demand yoga, fitness, meditation and wellness classes taught by instructors. Subscriptions auto-renew on a recurring schedule (monthly or annual) and provide unlimited access to the class library for the active billing period.
How to cancel Alo Moves
- Web (direct subscription): Sign in at the Alo Moves website, go to Account or Subscription settings and choose Cancel or Manage Subscription. Cancel at least one day before your renewal date to avoid the next charge; cancelling stops future renewals but keeps access until the current paid period ends.
- Apple App Store subscriptions: Open your iPhone/iPad Settings → your name → Subscriptions, find Alo Moves and Cancel Subscription. App Store subscriptions must be managed and cancelled through Apple.
- Google Play subscriptions: Open the Google Play Store → Menu → Subscriptions, select Alo Moves and Cancel. Google Play subscriptions must be cancelled through Google Play.
- Meta Quest VR subscriptions: If you subscribed via Meta Quest, manage or cancel through your Meta/Quest account or the Quest subscription settings.
- By mail (if you prefer written notice): Send a signed cancellation letter to ALO Moves, Inc., PMB 580, 1122 East Pike Street, Seattle, WA 98122, United States. Use registered mail (e.g., raccomandata A/R) for proof of delivery and keep the receipt.
What happens when you cancel
When you cancel a recurring Alo Moves subscription you will not be charged again at the next renewal date provided the cancellation is completed at least one day prior to renewal. You retain full access to the service until the end of the already-paid billing period. Alo Moves’ published terms indicate they do not typically issue refunds for partially unused periods; account and profile data may remain associated with your account per their data-retention practices - if you want account deletion, request it via the Help Center or account settings.
Will I get a refund?
Alo Moves generally enforces a no-refund policy for partially unused subscription periods: cancelling mid-term preserves access until the period ends but does not usually trigger a refund. Exceptions are rare and handled case-by-case - for example, if the service was not used during the billing period or there were significant service interruptions, Alo Moves may consider refunds at their discretion. If the subscription was purchased through Apple or Google, refunds and dispute resolution frequently must be handled through those platforms. Refund processing times reported by users/providers vary: credit/debit refunds can take about 3 - 5 business days to post, while PayPal, Apple Pay and Google Pay refunds may appear within about 1 - 3 business days after the refund is initiated.
Alo Moves plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (web/app) | US$20.00 (~CA$28.00) | Monthly | Unlimited access after 14-day free trial |
| Annual (web/app) | US$199.00 (~CA$282.00) | Annual | Unlimited access, billed yearly |
| Monthly via Meta Quest VR | US$10.00 (~CA$14.00) | Monthly | Alo Moves XR VR subscription |
| Annual via Meta Quest VR | US$69.00 (~CA$95.00) | Annual | Alo Moves XR VR subscription |
| Canadian pricing note | Official Canadian (CAD) pricing is not publicly listed for standard web/app subscriptions; USD amounts above show approximate CAD conversions. Check pricing at checkout in Canada or contact Alo support for current CAD pricing. | ||
Your consumer rights in Canada
Canadian consumer protection laws vary by province and by the type of transaction. Some digital-subscription purchases may be subject to a statutory cooling-off period or other consumer protections, but Alo Moves’ published terms emphasize a no-refund policy with limited exceptions and do not explicitly confirm how statutory rights are applied. If you believe a statutory right (for example, a provincial consumer protection cooling-off period) applies to your purchase, you can raise this with Alo Moves support and, if needed, contact your provincial consumer protection office for guidance. For billing errors or unauthorized charges you may also contact your bank or payment provider to discuss dispute or chargeback options - these are separate processes and may have their own timelines and requirements.
Customer experiences
Many users praise Alo Moves’ instructors and class content for quality and variety. At the same time, there are frequent negative reports about difficulty cancelling, unexpected charges after cancellation, slow or unhelpful customer support responses, and challenges obtaining refunds - particularly when purchases go through third-party platforms like Apple Pay. Some users have reported being temporarily locked out of the app or experiencing billing disputes that took time to resolve. These experiences suggest keeping thorough documentation and confirming cancellation via the same platform where the subscription was purchased.
Documentation checklist
- Account email and username used for Alo Moves
- Order confirmation, receipt or billing statement showing the subscription charge
- Subscription method (web, Apple App Store, Google Play, Meta Quest) and proof of where it was purchased
- Dates: subscription start, renewal date, and date/time you attempted cancellation
- Screenshots or copies of cancellation confirmations, error messages, or correspondence with support
- Proof of registered mail delivery if you send a written cancellation (receipt/tracking number)
Common mistakes
Common errors include cancelling on the same day of renewal (which can be too late to prevent the charge), trying to cancel a platform-managed subscription (Apple/Google) through the Alo Moves website instead of through the App Store or Google Play, and failing to retain proof of cancellation or confirmation emails. Another frequent issue is assuming a refund will be automatic after cancellation; Alo Moves’ published policy generally does not issue refunds for unused portions, so expect access until period end rather than an immediate prorated refund unless Alo Moves explicitly agrees otherwise.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Alo Moves account) | Generally no (case-by-case exceptions) | Low - Medium (direct control via account settings) |
| Apple App Store | Refunds handled by Apple; Alo Moves typically does not process them | Medium - High (must use Apple’s process) |
| Google Play | Refunds handled by Google; Alo Moves typically does not process them | Medium - High (must use Google’s process) |
| Meta Quest VR | Managed via Meta/Quest; policies and refunds vary | Medium (third-party platform) |
| Bank/Chargeback | Possible in disputes but not guaranteed; may be escalated | High (requires evidence and bank involvement) |
After cancelling
After you cancel, keep your confirmation, monitor your card or payment method for unexpected charges, and retain any email or screenshot showing cancellation. If you need help or wish to pursue a refund, contact Alo Moves support first and escalate with the platform where you purchased if applicable. Helpful external references include a third-party Alo Moves cancellation walkthrough such as Unsubby - Cancel Alo Moves, general refund guidance such as JoinChargeback - Alo Moves refund guide, and a user cancellation overview at 19Pine - How to cancel Alo Moves. If you believe provincial consumer protections apply, consult your provincial consumer protection office or the resource linked in Alo’s published terms such as their returns/terms page.
Address
ALO Moves, Inc., PMB 580, 1122 East Pike Street, Seattle, WA 98122, United States