Cancellation Altea: Easy Method

What is Altea

Altea (branded Altea Active) is a chain of fitness and lifestyle clubs operating in Canada and internationally. It offers membership plans with fitness classes, studio-based programs, and spa-like amenities; membership terms and prices vary by city and by plan.

How to cancel Altea

• Prepare a written cancellation request that includes your full name, membership number, the date you signed the membership agreement, the membership club/location, and a clear statement that you are cancelling the membership.
• If you are past your initial commitment, provide at least 30 days written notice - members may cancel only after the initial 12‑month commitment except Platinum Flex members who may cancel anytime.
• Send the notice by registered (tracked) mail with return receipt to the corporate address: Altea 1947 S.r.l., Via Morandi, 4, 20016 Pero (Milano), Italy. Keep the return receipt and a copy of the letter.
• Request written confirmation of cancellation and a stop to future billings; keep copies of all responses and any cancellation reference number.
• If you are in Ontario or British Columbia and are within the 10‑day cooling‑off period from receipt of the written Membership Agreement, state that you are cancelling under the statutory cooling‑off right and request a full refund of membership dues.
• If cancelling for a qualifying material personal change in BC (for example, relocation over 30 km or a medical/mental disability), include supporting documentation (practitioner’s note, proof of move) and reference the BC exception when sending your notice.

What happens when you cancel

Once Altea accepts a valid cancellation that complies with your contract terms and notice requirements, scheduled recurring payments should stop after the end of the required notice period. Access to facilities will typically end according to the club’s billing cycle or the notice period described in your agreement. Altea may retain your membership data for administrative and legal purposes; ask for confirmation of the date your membership is terminated and request written acknowledgement that billing will cease.

Will I get a refund?

Refund entitlement depends on timing and local rules. In Ontario and British Columbia you have a 10‑day cooling‑off period that starts when you receive a written Membership Agreement; if you cancel in writing within that 10‑day window you are entitled to a full refund of membership dues. Outside that statutory cooling‑off period, there is no general 14‑day refund right - refunds are not guaranteed and are governed by your contract, any local exceptions (for example, material personal changes in BC), and the club’s own policies. In BC, an approved cancellation for a qualifying material change (such as a move of more than 30 km or a documented medical/mental disability) can result in no further charges once fees for services already rendered are paid.

Altea plans and pricing

Your consumer rights in Canada

Under Ontario and British Columbia consumer protection laws you have a 10‑day cooling‑off period that begins when you receive a written Membership Agreement; cancelling in writing within that time requires a full refund of membership dues. There is no statutory 14‑day refund right for gym memberships - the relevant statutory cooling‑off period is 10 days. If charges continue after you provided proper written cancellation, you can challenge unauthorized or retroactive billing through dispute mechanisms such as a complaint to the Better Business Bureau, filing a complaint with the relevant provincial consumer protection office, or a credit‑card/bank dispute for unauthorized charges. In BC, documented material personal changes can also be a statutory basis to end a contract during the initial term if you provide required evidence (for example, a practitioner’s note for medical reasons).

Customer experiences

Customer reports are mixed. Some long‑time members praise the variety of classes (including specialty yoga offerings), amenities, and a spa‑like atmosphere. Conversely, many complaints describe difficulty cancelling, surprise or continuing billing after cancellation, and poor communication from staff. Other reported issues include equipment left unrepaired for long periods, unsanitary conditions, and instances where promised freezes or cancellations were not honoured. There are also allegations of aggressive or intimidating staff behaviour in response to negative feedback; for unresolved billing disputes consumers have used BBB complaints and credit card charge disputes.

Documentation checklist

• Copy of your signed membership agreement and any amendments
• A clear written cancellation letter with membership number, date, and club/location
• Proof of delivery (registered mail return receipt) and copies of any email confirmations
• Bank or credit‑card statements showing charges, and any documentation of prior cancellation attempts (emails, receipts)
• If applicable (BC material change): practitioner’s note or proof of relocation (bill or lease showing new address >30 km)

Common mistakes

Common pitfalls include: failing to provide written cancellation or not meeting the contract’s required notice period (for example, sending notice fewer than 30 days before the effective cancellation date), assuming a 14‑day refund right when the provincial cooling‑off period is 10 days, not keeping proof of delivery (registered‑mail receipt), and relying on verbal confirmation instead of getting written confirmation. Another frequent mistake is not following up promptly when billing continues - the sooner you collect documentation and dispute charges, the stronger your position with the bank or consumer agencies.

Comparative recap

After cancelling

After you submit cancellation and receive written confirmation, monitor your bank and card statements for at least two billing cycles to ensure no further charges. If charges continue, immediately contact your card issuer to dispute unauthorized payments and lodge a complaint with the Better Business Bureau and the relevant provincial consumer protection agency. Useful resources: Altea FAQ for membership details (Altea FAQ), the membership cancellation form and guidance referenced by local clubs (Cancellation / consumer info form), and public complaint records (BBB complaints). Keep all correspondence and receipts; if necessary, use your bank’s dispute process and file provincial consumer complaints.

Address

Altea 1947 S.r.l., Via Morandi, 4, 20016 Pero (Milano), Italy