Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bannatyne service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bannatyne: Easy Method
What is Bannatyne
Bannatyne is a UK-based group operating health clubs, spas and overnight spa-break packages. Services include day spa treatments, gift vouchers, membership plans and add-on services; many of the company’s policies (cancellations, refunds and membership terms) are set out on its UK websites and help pages.
If you are in Canada and dealing with a Bannatyne booking or membership purchased from a Bannatyne channel, this guide explains how to cancel, what to expect about refunds and the steps that give you the best chance of a smooth outcome.
How to cancel Bannatyne
- Identify what you purchased (Spa Day or Treatment; Spa Break overnight package; standard health-club membership; or a monetary voucher). Each has different rules.
- Spa Days & Treatments: you may amend bookings up to 48 hours before the appointment. You cannot amend or cancel within 48 hours; if you do not attend or need to change inside that window you must rebook before any voucher expiry or you risk losing funds. See Bannatyne cancellation/amendment page.
- Spa Breaks (overnight packages): amendments are allowed only if made at least 7 days before the start date; amendments incur a £25 administration fee. Within 7 days you cannot amend. See Bannatyne spa-break policy.
- Memberships: to cancel a standard health-club membership after the minimum term you must submit a written cancellation request (email or letter) to your local club and observe a 30‑day notice period that ends at the end of a calendar month. Keep proof of delivery and a dated copy of your request.
- If your situation involves an add-on within a minimum term, be aware you may remain liable for fees for the remainder of that term unless Bannatyne accepts exceptional circumstances - supporting evidence is normally required.
- Wherever possible, ask for written confirmation of the cancellation and a final statement showing any remaining liability or balance to zero.
What happens when you cancel
When a cancellation or amendment is accepted, access to the cancelled service will end according to the booking terms (for example, a spa treatment slot is removed from the schedule; a membership will stop after the required notice period and normally at the month end). Vouchers and prepaid bookings remain subject to their expiry conditions; losing or voiding a voucher may result in loss of funds if the voucher is non‑refundable.
Bannatyne will typically record the cancellation in its systems. Retention of contact and transaction data follows the company’s administrative and legal obligations; request written confirmation showing the cancellation date, any fees charged and whether access or recurring payments will stop.
Will I get a refund?
Spa Days, Treatments and Spa Breaks purchased are strictly non‑refundable under Bannatyne’s standard terms. Gift‑cards or vouchers issued for a specific spa service are non‑refundable. Bannatyne does offer a 14‑day cooling‑off right for monetary‑value vouchers (those not tied to a specific service) so you can request a full refund within 14 days of purchase without giving a reason; see the spa voucher terms.
For membership add-ons or mid‑term cancellations, you are generally liable for fees through your minimum term. Pro‑rata refunds or relief from fees are sometimes offered only in exceptional circumstances such as serious illness, relocation or redundancy and typically require supporting evidence; see Bannatyne’s add‑ons terms for details.
Bannatyne plans and pricing
| Plan / Product | Price (CAD) |
|---|---|
| Health club membership (standard) | Varies |
| Spa Day / Treatment | Varies |
| Spa Break (overnight package) | Varies |
| Monetary‑value voucher | Varies |
Your consumer rights in Canada
Canadian provincial laws vary, but in Ontario and many provinces businesses must refund payments within a statutory period (commonly 15 days) if a consumer cancels a contract that is cancelable under the law. However, prepaid services and non‑refundable vouchers are frequently treated differently and statutory cancellation rights may not override clearly disclosed non‑refund terms given at the time of purchase.
Where Bannatyne clearly disclosed non‑refundability for a specific service at the point of sale, provincial consumer‑protection rules may not require a refund. By contrast, monetary‑value vouchers that Bannatyne allows a 14‑day cooling‑off on do align with consumer protection principles. If you believe a policy was ambiguous or misleading, you can raise the issue with the provincial consumer protection office; keep records of the advertising and terms you were shown.
Customer experiences
Customer reviews are mixed. Positive feedback often highlights friendly staff, helpful therapists and generally clean, well‑equipped facilities (gym, pool, sauna). Several reviewers praise individual therapists and report enjoyable treatment experiences.
Negative reports frequently reference surprise fees (for towels, robes or locker keys), booking errors that void vouchers, treatments that end early, cancelled appointments with no refund and poor or hard‑to‑reach customer service. Cleanliness and maintenance complaints appear in some locations, and members sometimes report difficulty cancelling contracts or inflexible freeze/cancellation practices.
Documentation checklist
- Booking reference or voucher code
- Receipt or proof of purchase (card statement or email confirmation)
- Copy of membership contract or add‑on terms
- Your written cancellation request (email/text saved or printed letter)
- Proof of postage or delivery receipt if you send a letter (recommended registered post)
- Any supporting evidence for exceptional‑circumstance claims (medical notes, relocation documents, redundancy paperwork)
- All correspondence with Bannatyne (dates, names, screenshots)
Common mistakes
Common errors include attempting to amend or cancel within a restricted window (for example inside 48 hours for spa treatments or inside 7 days for spa breaks) and expecting an automatic refund for non‑refundable bookings; failing to submit a written cancellation for memberships; not keeping proof of delivery; and assuming add‑ons can be dropped mid‑term without liability. Another frequent mistake is not checking whether a voucher is service‑specific (non‑refundable) versus a monetary voucher that may have a cooling‑off right.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Spa Days & Treatments | Strictly non‑refundable under standard terms | Low to modify if >48 hours before; impossible to amend within 48 hours |
| Spa Breaks (overnight) | Non‑refundable; amendments allowed ≥7 days before with £25 fee | Medium (7‑day window + administration fee) |
| Standard Health Club Membership | No routine refunds for past charges; written cancellation required after minimum term; pro‑rata relief only in exceptional cases | Medium - High (written notice, 30‑day notice ending month‑end; possible disputes) |
After cancelling
Keep the cancellation confirmation and any final account statement. If you used a payment card, monitor statements for any unexpected charges and dispute with your card provider only after exhausting Bannatyne’s internal complaints route. If you do not receive a satisfactory response, escalate to the local club manager and keep copies of all communication. If there is a clear contravention of consumer‑protection law or misleading terms, contact your provincial consumer protection office with your documentation.
Useful links: Bannatyne cancellation/amendment guidance is at help.bannatyne.co.uk, voucher terms at bannatyne.co.uk, and add‑on terms at bannatyne.co.uk/add-ons. For Canadian statutory information see your provincial consumer protection office and the Ontario reference at ontario.ca.
Address
If you need to send a written cancellation by post (recommended as registered post for delivery proof), send it to:
Power House, Haughton Road, Darlington, DL1 1ST, United Kingdom
Recommend sending by registered post (e.g., "raccomandata A/R" or your local registered/delivery‑confirmation service) so you have proof of receipt.