Cancellation Buzzfit: Easy Method

What is Buzzfit

Buzzfit is a chain of fitness clubs in Canada offering 24/7 access at many locations, a range of cardio and strength equipment, app access, and tiered membership plans (e.g., Fit Card and Buzz Card). Facilities commonly provide locker rooms, showers and other amenities depending on location; pricing and some fees vary by club.

How to cancel Buzzfit

• In person: visit your local Buzzfit facility, ask for and complete the official cancellation form and obtain a dated receipt or copy. Registered mail: send written notice of cancellation by registered mail with proof of delivery to the address shown on the reverse of your contract (Buzzfit requires physical registered mail). Phone, email, fax or verbal cancellations are not accepted. Make sure your written notice is received before the 1st of the month if you expect the cancellation to stop the next month’s charge; to avoid an annual Maintenance Fee, ensure cancellation is received at least 10 days before its due date. If you are inside a minimum-term (for example a 12-payment minimum), note the early cancellation penalty of C$59.99 plus taxes.

What happens when you cancel

Once Buzzfit receives your valid cancellation (by in‑person form or registered‑mail proof), they will process the request according to the contract terms and local club procedures. Access typically ends in line with the contract or billing cycle and automatic renewals should stop after processing; confirm the termination date in writing or by obtaining written acknowledgement from the club. Personal account data and billing records will be retained according to Buzzfit’s policies and applicable law; request confirmation and ask how long they retain your information if you need those details.

Will I get a refund?

Buzzfit’s stated policy is that no refunds are provided if cancelling before expiry of a committed term (for example, Weekend Fit or 12‑payment contracts), and it explicitly says “no refund, or any form of compensation” in such cases. If you cancel before completing a minimum‑term you may also face the stated early termination penalty (C$59.99 + taxes where applicable). However, provincial consumer protection law (Quebec and Ontario) can override internal policies in some circumstances: if performance has not begun you may cancel without penalty by sending the prescribed written notice or form; if performance has begun you may cancel within one‑tenth of the contract duration and only be liable for up to one‑tenth of the total contract price. Where the statute applies, a refund must be issued within 10 days of valid cancellation. If you believe your statutory rights apply, submit written notice and keep proof of delivery and ask Buzzfit to confirm the refund timeline in writing.

Buzzfit plans and pricing

Your consumer rights in Canada

Under provincial consumer protection laws such as Quebec’s and Ontario’s statutes, you have statutory rights that can differ from a gym’s internal policy. If the merchant (Buzzfit) has not begun performance under the contract, you may cancel without penalty by sending the required written notice or the standard cancellation form. If performance has already begun, cancellation within one‑tenth of the contract duration is permitted and your maximum liability is limited to one‑tenth of the total contract price. Where these statutes apply, Buzzfit must issue a refund within 10 days of a valid cancellation. These rights exist regardless of Buzzfit’s internal rules; keep written evidence and proof of delivery when you exercise them.

Customer experiences

Reviews of Buzzfit are mixed. Positive comments highlight clean facilities at some locations, friendly and professional staff, 24/7 access and a reasonable variety of cardio and strength equipment - many users find it an affordable, practical choice. Negative reports include difficulty unsubscribing (customers saying they were “trapped” because phone or email cancellations were not accepted), equipment malfunctions that can persist, issues with refunds or promotional promises not being applied, occasional hygiene and overcrowding problems, and problems with facility amenities such as broken lockers or water fountains. Experiences vary by location, so local club practices can affect outcomes.

Documentation checklist

• - Valid membership contract (keep the reverse for the address) - A dated, signed written cancellation request or completed cancellation form - Proof of delivery (registered‑mail receipt and tracking) or a dated facility receipt if cancelling in person - Records of payments, promotional offers, and any correspondence about refunds or fees - Photo ID used at the club (recommended) - Notes of any conversations, names and dates (if you speak in person)

Common mistakes

Common mistakes include attempting to cancel by phone, email, fax or verbally - methods Buzzfit does not accept - failing to use registered mail with proof of delivery or not completing the in‑person cancellation form, and missing the timing windows (for example, not sending cancellation before the 1st of the month or missing the 10‑day window to avoid an annual maintenance fee). Another frequent error is expecting a refund for a committed‑term membership where the contract or plan explicitly disallows refunds; if you think consumer law applies, submit written notice and keep proof to support a statutory claim.

Comparative recap

After cancelling

Ask the club for written confirmation of cancellation and the exact date your membership ends. If you expect a refund under provincial consumer law, request written confirmation of the refund amount and the 10‑day refund timeline. If you have a dispute (for example, continued charges after a valid cancellation or an unhonoured promotional credit), keep all receipts and proof of delivery and consider contacting your provincial consumer protection office for guidance: for Quebec see the Office de la protection du consommateur and for Ontario see the Ministry of Government and Consumer Services. For general assistance, you can also contact your payment provider or bank about disputed charges.

Address

Use the physical address shown on the reverse of your contract for registered‑mail cancellations. Example local Buzzfit facility addresses (confirm the correct address on your contract):

5872 Boulevard Léger, Montreal‑Nord, QC H1G 5X5

9105 Boulevard Taschereau, Brossard, QC J4Y 3B8

If you need government resources: Office de la protection du consommateur (Quebec) and Consumer Protection Ontario.