Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Dancefitme
Rm 2609 China Resources Bldg 26 Harbour Rd
Wan Chai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dancefitme service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dancefitme: Easy Method
What is Dancefitme
Dancefitme is a commercial digital fitness service that offers dance-based workout programs, premium content and downloadable guides via its website and mobile apps. It operates on a subscription model with monthly, semi-annual and annual plans and also sells one-time items such as e-book bundles and promotional items.
How to cancel Dancefitme
- Cancel on the web (direct subscription): Sign in at the Dancefitme website, go to your account or subscription settings and turn off auto-renewal - cancelling the subscription stops future renewals but you keep access until the end of the paid period.
- Apple App Store subscriptions: Open Settings on your Apple device → tap your name → Subscriptions → find Dancefitme → Cancel. Dancefitme cannot cancel or refund App Store purchases; contact Apple Support for refunds or subscription problems.
- Google Play subscriptions: Open the Google Play Store → Menu → Subscriptions → find Dancefitme → Cancel. Dancefitme cannot cancel Google Play subscriptions for you.
- Do not rely on deleting the app to cancel a subscription - uninstalling the app does not stop auto-renewal.
- If web cancellation and app-store cancellation don’t work, attempt support email contact with Dancefitme (keep timestamps and screenshots), and consider sending a registered letter (recommended method for formal requests) to the developer address in Hong Kong: TechPioneers Limited, Rm 2609 China Resources Bldg, 26 Harbour Rd, Wan Chai, Hong Kong.
What happens when you cancel
If you cancel a direct (website) subscription, your access remains active until the end of the current paid period; the subscription simply does not auto-renew. App-store cancellations (Apple/Google) follow the store’s rules: cancelling stops future billing but does not necessarily remove already-billed access until the period ends. Dancefitme’s policies state that deleting the app does not cancel billing. You should retain any confirmation emails, screenshots of subscription pages, receipts and cancellation confirmations; these are useful if charges continue after cancellation or if you must dispute charges with your bank or store provider.
Will I get a refund?
Dancefitme’s posted policy treats premium content as consumed once purchased and generally declines refunds except at its discretion or as required by law. For direct website purchases there is a money-back guarantee available in specific circumstances: requests may be eligible within 30 days if you completed at least 15 consecutive days of the program and supply proof (screenshots); requests are evaluated case-by-case. For web/PayPal/Google purchases the company states refunds (if granted) will have a 50% transaction fee deducted and deduction for used premium days, and no refunds after 7 days. For App Store in-app purchases, Dancefitme cannot issue refunds - you must request refunds through Apple. In all cases, Canadian consumer-protection rights or store policies may override company rules.
Dancefitme plans and pricing
| Plan | Price (C$) | Period | Features |
|---|---|---|---|
| 12 Months Premium | C$69.99 | Annual | Full annual access |
| 12 Months Premium (Alt) | C$49.99 | Annual | Alternate annual price |
| 6 Months Premium Special | C$24.99 | Semi-Annual | Promotional half-year |
| 6 Months Premium | C$49.99 | Semi-Annual | Standard half-year access |
| 1 Month Premium | C$12.99 | Monthly | Monthly access |
| 1 Month Premium (Alt) | C$24.99 | Monthly | Alternate monthly price |
| Promotion Year Subscription | C$49.99 | Annual | Promotional year-long access |
| Dance Guide Ebook Bundle | C$24.99 | One-time | Includes dance guide ebooks |
| Lucky Draw Prize | C$39.99 | One-time | Lucky draw prize item |
Your consumer rights in Canada
Canadian consumer-protection rules require clear disclosure of auto-renewal terms and a straightforward cancellation method for digital subscriptions. Federal distance-contract cooling-off rules and provincial statutes can provide cancellation rights (for example, Ontario has a 10‑day right for certain contracts), and some federal rules effectively give a 14‑day cooling-off window for distance sales in certain contexts. A posted policy that denies refunds after 7 days or imposes high fees may conflict with minimum rights in Canadian jurisdictions. If the provider fails to honour disclosure or cancellation obligations, you can file disputes with your card issuer, request a chargeback, or contact your provincial consumer protection office. Always cite the applicable provincial law or federal guidance when raising a legal complaint.
Customer experiences
User feedback is mixed. Some users report the app is enjoyable and helpful, describing it as “very good” and “fun.” However, multiple negative reports on review platforms describe unauthorized or repeated billing, difficulty or inability to cancel subscriptions, poor customer responsiveness, and trouble obtaining refunds. Reviews and discussion threads also mention app issues (such as video/music sync and perceived low content quality), aggressive paywalls and confusing or multiple plan variants on app listings. These experiences suggest that if you face billing problems you should act promptly, keep documentation, and escalate through the app store, your payment provider or consumer-protection channels.
Documentation checklist
- Account email, username and subscription ID (if shown in account or receipt)
- Order receipt or payment confirmation (App Store/Google Play/PayPal/bank statement)
- Screenshots of subscription page, active subscription listing, and any cancellation attempts
- Dates/times of charges and cancellation attempts, plus copies of any support emails
- If claiming the 30-day money-back guarantee: screenshots proving 15 consecutive days of program completion
- Copy of any registered letter (proof of posting) or formal correspondence sent to the developer
Common mistakes
Users commonly assume that deleting the app cancels billing - it does not. Others try to get App Store or Google Play subscriptions cancelled by contacting the app developer instead of using the store controls or store support; Dancefitme explicitly cannot cancel or refund App Store purchases. Waiting beyond 7 days for a web/PayPal refund claim or not saving receipts and screenshots reduces your options. Finally, relying solely on informal chat or social media messages without formal, timestamped requests (email or registered letter) makes it harder to prove you tried to cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct) | Possible only at company discretion; 30‑day money-back possible with proof (15 days completed); otherwise no refund or subject to 50% fee and deduction for used days; no refunds after 7 days per company policy. | Medium - you can cancel web auto-renewal directly but refunds are restrictive and case-by-case. |
| Apple App Store | Refunds handled by Apple; Dancefitme cannot issue refunds - contact Apple Support. | Low to Medium - cancellation via Apple is straightforward; refunds depend on Apple. |
| Google Play | Cancel via Google Play; refunds are handled by Google/Play policies; company cannot cancel for you. | Low to Medium - canceling is straightforward; refunds depend on Google. |
| PayPal / Bank card | Company states refunds (if granted) carry a 50% transaction fee and used-days deduction; no refunds after 7 days; chargebacks through your card issuer or PayPal dispute are alternative remedies. | Medium to High - pursuing refunds via the company may be difficult; disputes/chargebacks often used when charges continue. |
After cancelling
After you cancel, save the confirmation screen or email and monitor your bank/credit card statements for any further charges. If an unwanted charge appears after a confirmed cancellation, contact the App Store/Google Play (if the subscription was purchased through a store) and your card issuer to dispute the charge. If the subscription was direct, send a formal support email, keep copies, and consider sending a registered letter to the developer’s address in Hong Kong to formally document your request. If you believe the provider’s refund rules breach Canadian consumer law or you cannot resolve the charge, consider filing a dispute with your payment provider and contacting your provincial consumer protection office.
Helpful links: Dancefitme terms of use - Terms of Use; Dancefitme money-back policy - Money-Back Policy; Apple refund help - Apple Support (refunds); Google Play subscriptions - Google Play subscriptions; PayPal disputes - PayPal dispute centre; Trustpilot (reviews) - Trustpilot: Dancefit.me.
Address
For registered/formal correspondence (recommended): TechPioneers Limited, Rm 2609 China Resources Bldg, 26 Harbour Rd, Wan Chai, Hong Kong. Consider sending a registered letter (proof of delivery) and keep copies of all communication.