Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Debitsuccess
P.O. Box 577
3149 Mt. Waverley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Debitsuccess service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Debitsuccess: Easy Method
What is Debitsuccess
Debitsuccess is a payment processing service that facilitates pre-authorized debits (Direct Debit Requests) on behalf of merchants. It provides tools for merchants to collect recurring and one-off payments and offers APIs and customer-facing processes for refunds, disputes, and payment management.
How to cancel Debitsuccess
- Contact Debitsuccess directly and request cancellation of the Direct Debit Request (DDR) authority; ask for written confirmation of the cancellation and any reference number.
- Alternatively, instruct your bank to cancel the PAD/DDR authority on your account (ask the bank to lodge a formal cancellation or stop payment instruction).
- If you need to terminate the underlying contract per the T&Cs, send a registered letter (raccomandata A/R) to the address specified in the terms: P.O. Box 577, Mt. Waverley, Victoria 3149, Australia, and keep proof of posting and delivery.
- If you want to stop or defer a specific upcoming debit, contact Debitsuccess before the scheduled debit date and request a stop or deferment (this is discretionary).
- Keep copies of all communications, confirmation emails, dates, amounts, and any reference numbers; if your bank acts on your instruction, get written confirmation from the bank as well.
What happens when you cancel
Cancelling the DDR authority prevents further debits under that authorization but does not automatically terminate the underlying commercial contract between you and the merchant. You remain liable for payments already agreed under the contract unless the merchant agrees otherwise. Access to services provided under the contract may continue or be suspended depending on the merchant’s terms. Debitsuccess may retain transaction records and account data according to its data-retention and privacy policies.
Will I get a refund?
Refunds are not guaranteed. Debitsuccess states that if you dispute a debit you should notify them immediately; they will respond within seven working days and will refund the amount if they cannot substantiate the debit. If you are unsatisfied, you can escalate the dispute through your financial institution under Canadian PAD rules, which have statutory timelines for a bank’s response. Debitsuccess also supports refunds via its API (e.g., “InitiateRefund”) and may refund up to the full amount collected to date, but a service fee may apply. Each refund/dispute is handled case-by-case and subject to evidence, timing, and any applicable service fees.
Debitsuccess plans and pricing
| Plan | Price (CAD) |
|---|---|
| Standard / Custom | Varies |
Your consumer rights in Canada
Under Canadian PAD (Pre-Authorized Debit) rules you have the right to dispute unauthorized or incorrect debits. Your financial institution can process a claim (recourse) on your behalf if you lodge it within the prescribed timelines. Debitsuccess offers an internal dispute process, but exercising your PAD rights through your bank is independent of the merchant’s processes and can be used in parallel. There is no indication in Debitsuccess’s public terms of an automatic statutory “cooling-off” refund window, so refund entitlements will depend on the circumstances, evidence, and timing of your dispute.
Customer experiences
Public feedback is mixed. Older reviews describe Debitsuccess as user-friendly, intuitive, and supported by responsive customer service. However, a significant number of more recent reviews report problems such as unexpected charges, dishonour or late fees despite available funds, difficulties cancelling debits, being pursued for payments after contract termination, and poor customer service or accountability. Some user posts on forums describe unpredictable charging behaviour and lack of transparency. These reports suggest you should keep careful records and obtain written confirmations when cancelling or disputing debits.
Documentation checklist
- Copy of the merchant contract or service agreement that authorized the DDR
- Copy of the Direct Debit Request (DDR) or PAD authorization
- Bank statements showing the contested debits (dates and amounts)
- All communications with Debitsuccess and the merchant (emails, chat logs, reference numbers)
- Proof of registered mail and delivery confirmation if you sent termination by post
- Any refund or dispute reference numbers provided by Debitsuccess or your bank
Common mistakes
Assuming cancelling the DDR authority automatically ends the merchant contract is a frequent error; you may still owe contractually agreed payments. Not getting written confirmation from Debitsuccess or your bank can make disputes harder to resolve. Sending informal cancellation requests (without registered mail when the T&Cs require it) or missing the bank’s timelines for lodging a PAD dispute are common pitfalls. Another mistake is assuming stopping a single debit absolves you of liability - stop or defer requests are discretionary and may still leave you responsible for the amount.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Debitsuccess directly | Possible if they cannot substantiate the debit; response within 7 working days (may involve fees) | Medium - depends on merchant discretion and evidence |
| Ask your bank to cancel the DDR authority | Cancels future debits but does not automatically refund past debits; refunds require a dispute/recourse | Low - Medium - banks typically act on instruction but contract issues can remain |
| Dispute the debit with your bank (PAD recourse) | Bank may refund if claim is substantiated; bank timelines: 5 business days if lodged within 12 months, otherwise up to 30 business days | Medium - requires timely action and documentation |
After cancelling
After you cancel, monitor your bank account for further debits and keep all confirmations and reference numbers. If Debitsuccess or the merchant continues to attempt debits, escalate immediately with your bank under PAD dispute procedures and provide the documentation you collected. Useful reference pages: Debitsuccess terms and dispute info at Debitsuccess terms, their developer refund API documentation at InitiateRefund, and a general overview of PAD/chargeback recourse at PAD/chargeback guidance. If you encounter serious issues, consider seeking advice from your bank’s complaints unit, a provincial consumer protection office, or independent legal advice.
Address
P.O. Box 577, Mt. Waverley, Victoria 3149, Australia