Cancellation Down Dog: Easy Method

What is Down Dog

Down Dog is a suite of mobile apps offering on-demand fitness content such as yoga, HIIT, barre, meditation and prenatal workouts. It provides customizable sessions and subscription access to its library through web, Google Play and Apple App Store platforms.

How to cancel Down Dog

• Web purchases (direct via downdogapp.com): Open the app or website, go to Settings → Subscription and cancel; the cancellation takes effect at the end of your current billing period. See the official FAQ: Down Dog FAQ.
• Google Play purchases: Cancel through the Google Play Store subscription management for the Google account you used to buy the subscription; Down Dog cannot cancel Google Play subscriptions for you. See the FAQ: Down Dog FAQ.
• Apple App Store purchases: Cancel via your Apple iTunes/App Store account (Subscriptions in your Apple ID settings). Down Dog cannot cancel App Store subscriptions on your behalf. See the terms: Down Dog Terms.

What happens when you cancel

When you cancel a Down Dog subscription, automatic renewal stops and you retain access through the end of your already-paid billing period; you will not be charged again after that date. Your account and any saved settings typically remain associated with your account so you can resume a subscription later, subject to Down Dog's data and retention policies as described in their terms.

Will I get a refund?

Refund availability depends on how you purchased the subscription. For web purchases you may request a refund via Down Dog Support using the “I want a refund” option, but partial or prorated refunds are generally not offered. For Google Play purchases, refunds are subject to Google Play’s policies and limited eligibility; contact Support or Google Play for details. For purchases made through Apple, Down Dog states it does not provide refunds and such requests are handled through Apple. Under Canadian consumer protection, there is generally no automatic 14‑day cooling‑off right for digital subscriptions once access is granted.

Down Dog plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection law, there is typically no automatic right to cancel and obtain a refund for digital subscriptions simply because you changed your mind after gaining access. The 14‑day cooling‑off period generally does not apply once the service is accessible or downloaded. For more on the legal context, see: consumer conditions of sale.

Customer experiences

Many users report positive experiences with Down Dog, praising fast and helpful customer service, the high degree of workout customization and good long‑term value. However, some users have reported technical issues (for example, session duration resetting unpredictably) and billing problems when switching subscription plans, including double charges and disagreements about refunds or subscription extensions.

Documentation checklist

• Account email and username used with Down Dog
• Proof of purchase or receipt (transaction ID, order number, or screenshot)
• Date of purchase and subscription plan (monthly or annual)
• Platform used to purchase (Web, Google Play, Apple App Store)
• Short description of the request (cancel, refund request) and relevant screenshots

Common mistakes

Common errors include cancelling after the renewal date (resulting in another charge that you are still responsible for), attempting to cancel an App Store or Google Play subscription through Down Dog instead of through the app store, and assuming a statutory 14‑day cooling‑off refund applies to digital content in Canada. Also, when seeking a refund, users sometimes do not provide transaction details, which slows support response.

Comparative recap

After cancelling

After you cancel, keep screenshots or receipts of your cancellation confirmation and monitor your bank or credit card statements for unexpected charges. If you need a refund for a web purchase, submit the “I want a refund” request through Down Dog Support and include the documentation checklist items above. For platform purchases, follow the refund procedures of Google Play or Apple. Helpful official pages: Down Dog FAQ and Down Dog Terms.

Address

Mailing address (for written correspondence): Yoga Buddhi, Co., 3827 S Carson St, Unit 505‑25 PMB 1148, Carson City, NV 89701, USA. Note that, per Down Dog’s terms, cancellations are typically handled electronically via app or your app store account, but you may send a written notice by postal mail (e.g., raccomandata A/R) to the address above if you prefer.