Cancellation Econo Fitness: Easy Method

What is Econo Fitness

Overview

Econo Fitness is a Canadian budget gym chain offering multiple membership tiers with access to cardio and strength equipment, select zones and classes depending on plan. Their pricing is bi‑weekly with tax added and some plans provide access to multiple locations and 24/7 access at participating clubs.

How to cancel Econo Fitness

• Online (recommended): Sign in to the Member’s Login on Econo Fitness’ website, go to the "My Membership" tab, click "Cancel my membership" and follow the on‑screen steps. After cancelling online, complete the refund form (if you are claiming a refund) so the team can review eligibility.
• Written notice: If you prefer or if required by the contract, deliver written cancellation by registered mail (to ensure proof of delivery) or deliver in person as allowed in the terms. Use registered mail (raccomandata A/R) and keep the receipt.
• Timing & fees: If you cancel within 37 days of signing your contract in Québec, provincial law allows a refund minus 1/10 of the total membership price. If you cancel after 37 days, an administrative cancellation fee of $65.00 plus taxes applies. Refund eligibility requires a completed cancellation and refund form.
• App stores: There is no Help Center or Terms information confirming cancellation via the App Store or Google Play; users are directed to use the web Member’s Login or send written notice.

What happens when you cancel

Once your cancellation is processed, recurring billing should stop and your membership access will be ended according to the club’s processing rules. Depending on timing, some final fees may be charged (for example the $65 administrative fee if cancelling after 37 days). The club will retain records needed to process refunds or dispute inquiries; keep copies of all confirmations and receipts so you can prove the date and method of cancellation.

Will I get a refund?

If your contract was signed in Québec, the Québec Consumer Protection Act lets you cancel within 37 days and receive a refund minus one‑tenth (1/10) of the total membership cost. After 37 days you may still cancel at any time, but the company charges a fixed $65.00 (plus taxes) administrative cancellation fee; no other automatic refund is indicated. To request a refund you must complete the cancellation first then submit the refund form; the team will review your submission and confirm whether you qualify.

Econo Fitness plans and pricing

Your consumer rights in Canada

If you signed a contract in Québec you benefit from specific protections under the Québec Consumer Protection Act, including the right to cancel within 37 days with a refund less 1/10 of the total membership price. After that initial period you may still cancel but an administrative cancellation fee of $65.00 plus taxes is applied. Refunds are processed after cancellation and require submission of the refund form so the company can assess eligibility. If you have disputes or persistent problems with refund processing, you can contact the Office de la protection du consommateur for guidance: Office de la protection du consommateur.

Customer experiences

Public reviews are mixed. Some members praise friendly staff, a variety of machines and facilities such as massage rooms and express circuits. Other reports cite problems: unexpected fees (including the so‑called "Frozen Rate"), difficulty accessing contracted locations while being charged, unresponsive or unprofessional customer service, broken equipment, and frustration around the cancellation process and the $65 fee after the 37‑day window. These experiences suggest it’s important to keep documentation and to follow the prescribed cancellation steps exactly.

Documentation checklist

• Signed membership contract (copy)
• Membership number and account details
• Proof of identity (photo ID)
• Receipt/confirmation of cancellation (online confirmation or registered mail receipt)
• Completed refund form (if requesting a refund)
• Bank/credit card statements showing charges
• Copies/screenshots of relevant correspondence with club support

Common mistakes

Members commonly assume app‑store cancellations will stop billing - the company’s available information directs users to the web Member’s Login or written notice instead. Others fail to use registered mail or keep proof of cancellation, miss the 37‑day window for a partial refund, or forget to submit the refund form after cancelling. Expecting an automatic full refund after 37 days without accounting for the administrative fee is another frequent misunderstanding. To avoid problems, follow the written and online cancellation steps and retain all receipts and confirmations.

Comparative recap

After cancelling

After you cancel, monitor your bank or card statements to confirm recurring charges stop. If you requested a refund, expect a review by Econo Fitness after you submit the refund form and wait for confirmation of eligibility. If you do not receive confirmation or a refund in a reasonable time, contact Econo Fitness customer service via their website (for example, Econo Fitness) and provide your documentation. If issues remain unresolved, consider contacting the Office de la protection du consommateur: https://www.opc.gouv.qc.ca/en/.

Address

For registered mail or in‑person delivery of written cancellation notices use:

Écono Fitness
565, boul. Saint‑Joseph
Drummondville, Quebec, J2J 2B6
Canada