Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Everfit
Via Regione Piemonte, 32 zona ind. D1
15068 Pozzolo Formigaro
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Everfit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Everfit: Easy Method
What is Everfit
Everfit is a coaching and client-management platform used by fitness professionals and studios to deliver workouts, programs, habit coaching, nutrition tools and messaging to clients via web and mobile apps. It offers freemium and paid tiers plus add-ons for automation, payments, meal plans and studio features.
How to cancel Everfit
- App Store (iPhone/iPad): Open Apple’s subscriptions support, or go to Settings > your name > Subscriptions, find Everfit, and choose Cancel Subscription. Apple handles billing for in‑app purchases; refunds are requested from Apple.
- Google Play (Android): Open the Google Play subscriptions page or Play Store > Profile > Payments & subscriptions > Subscriptions, select Everfit and Cancel. Google handles billing for Play purchases; request refunds via Google Play.
- Web (everfit.io): Sign in to your Everfit account on the website, go to Account or Billing (subscription settings), and choose Cancel Subscription. If no cancel button appears, follow the “contact support” step below.
- If you cannot cancel via the platform or the subscription keeps renewing, contact Everfit support with your account email, subscription ID/order number and screenshots of the subscription page, and request confirmation of cancellation in writing.
- If Everfit support does not resolve an unwanted charge, contact your payment provider (card issuer/PayPal) to dispute recurring charges and file a chargeback or billing dispute; for App Store/Google Play purchases, raise the refund/dispute with Apple/Google respectively.
What happens when you cancel
When you cancel an active subscription, your access normally continues until the end of the paid billing period; the subscription will not renew at the next cycle. Access to paid features ends when the current paid period expires. Your account data (clients, workouts, messages) generally remains in Everfit unless you delete the account - export or back up anything you need before deleting. If you signed up through Apple or Google, the platform that billed you determines the billing/renewal records; Everfit may not be able to stop future Apple/Google charges - cancellations must be done through those stores.
Will I get a refund?
Everfit’s published Terms of Service state: “No refunds will be granted.” Everfit Terms of Service. That is the company’s stated policy, but it does not necessarily override statutory rights that apply in Canada or remedies through the billing platform (Apple/Google) or your bank. For purchases made through the App Store or Google Play, refund requests are handled by Apple or Google according to their policies. If charges continue after cancellation or there are billing errors, contact Everfit support first; if unresolved, contact your payment provider and consider filing a dispute. Canadian consumer-protection rules may provide additional recourse if terms are unfair or non‑compliant with provincial laws.
Everfit plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Starter (Freemium) | US$0.00 | Monthly | Train up to 5 clients; workout builder; metrics & photos; tasks & habit coaching; inbox messaging; client & coach apps |
| Pro | US$16 - 19.00 | Monthly | All Starter features + habit coaching; advanced program builder; food journal & macros; branding; team management |
| Studio | US$88 - 105.00 | Monthly | All Pro features + group chat/broadcast; studio programs/resources; API integration |
| Accelerator Bundle | US$490.00 | Yearly | Includes Pro (10 clients) + Automation, Payments & Packages, On‑Demand Collections |
| Autoflow (Automation) Add‑on | US$29.00 | Monthly | Group scheduling, onboarding automation, auto messages, announcements |
| On‑Demand Collections Add‑on | US$25.00 | Monthly | Resource/workout collections; studio programs |
| Payments & Packages Add‑on | US$9.00 | Monthly | Sell subscriptions/one‑time coaching; automate assignment; sales analytics |
| Custom Meal Plans Add‑on | US$19 - 39.00 | Monthly | Recipe creation/storage; customized meal plans; client nutrition dashboard |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws that can affect refund and cancellation rights, especially where contract terms are unclear or unfair. Everfit’s “no refunds” clause may not override statutory rights in provinces where consumer protection statutes require certain remedies or where contract terms are unconscionable. For mobile purchases, Apple and Google provide separate refund and dispute mechanisms that Canadian users can use for App Store/Google Play billed subscriptions. If you believe a merchant’s terms are non‑compliant, you can escalate to your payment provider, file a complaint with your provincial consumer protection office, or seek guidance from the Competition Bureau or your provincial consumer agency.
Customer experiences
Reviews for Everfit are mixed. On Capterra Canada the platform scores highly (4.8/5) with users praising customer service, regular updates, flexibility and an efficient platform. However, Trustpilot contains multiple complaints about difficulties cancelling subscriptions, recurring billing after cancellation, poor or AI‑only customer service, and unresolved billing problems. Some GetApp reviews note occasional crashes, slow performance under load and missing integrations. These mixed reports suggest many users have a good experience, while a notable minority encounter billing or support friction - particularly around subscription cancellation and refunds.
Documentation checklist
- Account email and username, order/subscription ID (from App Store, Google Play, or Everfit receipt)
- Payment method details and last billed date (card last 4 digits or PayPal email)
- Screenshots of subscription settings and any cancel attempts or error messages
- Copies of receipts, invoice emails, or billing statements showing charges
- Support tickets, email correspondence and dates/times of contact attempts
- Relevant Terms of Service or Help Center pages (save a dated copy or screenshot)
Common mistakes
A common mistake is attempting to cancel only inside the Everfit app or account without cancelling the subscription through the platform that actually billed you (Apple or Google). For example, deleting the Everfit app or closing an account on the website does not always stop App Store/Google Play recurring billing. Another frequent issue is not saving proof of cancellation or confirmation emails - without those, disputes with the payment provider are harder to support. Users also sometimes wait until the renewal date, which results in another full billing cycle; cancelling at least 24 - 48 hours before renewal is safer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; possible but subject to Apple’s policy | Low - Medium (manage via Apple settings; Apple decides refunds) |
| Google Play | Refunds handled by Google Play; possible per Google’s policy | Low - Medium (manage via Play Store; Google decides refunds) |
| Web (Everfit direct billing) | Everfit policy states no refunds; exceptions may exist under law or by support discretion | Medium - High (depends on Everfit support responsiveness) |
| Payment provider / bank dispute | Possible refund via chargeback if billing error or unauthorized charge | Medium - High (requires documentation and time) |
After cancelling
After cancellation, keep written confirmation (email or screenshot) and check that the subscription status shows as cancelled in the billing platform. Export important data from your Everfit account before access ends. If charges continue after you cancel, immediately contact Everfit support with your documentation and open a dispute with Apple/Google or your payment provider. For reference and next steps, consult Everfit’s Terms of Service: https://everfit.io/tos/, Apple subscription help: https://support.apple.com/, Google Play subscriptions: https://support.google.com/, and general Canadian consumer information: https://www.canada.ca/en/services/business/consumer-protection.html.
Address
Company (mail suggestion for written cancellation): Garlando S.p.A., Sales Department, Via Regione Piemonte, 32 zona ind. D1, 15068 Pozzolo Formigaro (AL), ITALY. Consider sending written cancellation or a formal complaint by registered mail (raccomandata A/R) to this address and retain tracking/receipt copies.