Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Fit4Less.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Fit4Less: Easy Method
What is Fit4Less
Fit4Less is a budget-oriented gym chain in Canada offering low-cost membership plans with basic amenities, extended hours, and multiple locations. It markets simple access options (bi-weekly plans and an annual fee) and features like Wi‑Fi and express circuits, while operating club-level customer service and cancellation procedures.
How to cancel Fit4Less
Fit4Less requires 30 days’ notice to cancel. Officially, cancellations must be completed in-club using the self-service kiosk or by calling the club directly. Fit4Less does not endorse third‑party cancellation services and remains clear that any 30‑day notice still applies if a third party is used.
- Step 1 - Prepare: note your member name, membership number, club location, date you want the 30‑day notice to start, and any payment records. Consider printing or saving confirmation screenshots of membership terms.
- Step 2 - In‑club kiosk: go to your club and use the self‑service kiosk to submit the cancellation request; get or photograph any on-screen confirmation. If the kiosk is unavailable, speak to staff and request written confirmation.
- Step 3 - Call the club: if you cannot attend in person, call the club phone number and ask a staff member to process the cancellation; record the date/time of the call and the name of the person you spoke with.
- Step 4 - Use registered mail as backup: send a signed written cancellation request by registered mail (proof of delivery) to Fit4Less c/o Privacy Officer, 710 Proudfoot Lane, London ON N6H 5G5 - include member details and the requested effective date.
- Step 5 - Keep proof: retain copies of kiosk confirmations, call logs, registered‑mail receipt, and any responses from the club. Monitor your bank/credit card for continued charges during the 30‑day window.
What happens when you cancel
Once your cancellation is processed with 30 days’ notice, your access typically remains active until the end of the 30‑day notice period or until the pre-paid term expires if applicable. Automatic renewals will stop after the effective cancellation date; however, if you have a paid‑in‑full annual membership, the policy treats that payment as non‑refundable (see below). Fit4Less retains member account data per its privacy practices; if you need data removed or a privacy inquiry, direct your request to the Fit4Less Privacy Officer at the address below.
Will I get a refund?
Fit4Less states that one‑year paid‑in‑full memberships are non‑refundable. Official sources do not reference a general 14‑day cooling‑off period or automatic right to a refund for routine cancellations. If you believe a refund is owed (for example, incorrect charges after cancellation or charges that contradict provincial consumer protection law), raise the issue with the club and request escalation. If the club refuses and you have supporting evidence, you may pursue a complaint with provincial consumer protection authorities or, where appropriate, other dispute routes (Better Business Bureau, small claims court).
Fit4Less plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 4Less Card | C$7.99 | Every 2 weeks | Access to ONE location; free Wi‑Fi; access to 30‑Minute Express Circuit; C$49.99 annual fee applies (+ taxes) |
| Black Card | C$13.99 | Every 2 weeks | Access to ALL locations; free Wi‑Fi; 30‑Minute Express Circuit; C$49.99 annual fee; hydro massage bed, massage chair, tanning (where available); Black Card Workout Area; guest access when you're not; automatic entry to win monthly prizes |
Prices are current as of early January 2026 per Fit4Less official website. Regional variations may apply; an annual membership fee of C$49.99 applies to both plans.
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some provinces (for example Ontario) provide statutory cancellation rights and protections for contracts signed off‑premises or online; these statutory rights can supersede private contract terms in certain situations. Fit4Less’s published policies do not explicitly reference those statutory rights, so if you believe the company’s policy conflicts with your provincial consumer protection law you may file a complaint with your provincial consumer protection office. If informal resolution fails, other remedies may include filing with the Better Business Bureau, using your bank’s dispute/chargeback process for unauthorized charges, or pursuing redress in small claims court where appropriate.
Customer experiences
Public reviews are mixed. Many members appreciate Fit4Less for affordability, convenient locations, and flexible hours. However, negative reports highlight inconsistent customer service, difficulties cancelling when clubs are understaffed or when kiosks are non‑functional, unexpected or continued charges after cancellation, and dissatisfaction with facility maintenance. These recurring themes suggest keeping careful records and pursuing escalation promptly if billing or cancellation is mishandled.
Documentation checklist
- Membership number, full name, club location, and contact details
- Copy of membership agreement or welcome email
- Proof of cancellation: kiosk screenshot/confirmation, call log (date, time, staff name), or registered‑mail receipt and returned receipt
- Bank or card statements showing payments and any disputed charges
- Any written replies from Fit4Less or club staff
Common mistakes
Common errors include failing to provide the required 30‑day notice, relying solely on third‑party cancellation services without keeping independent proof, not documenting interactions (no screenshots, call notes, or mail receipts), and assuming a paid‑in‑full annual membership will be prorated or refunded. Examples reported by consumers include attempting to cancel at a club where the kiosk was broken and no staff were present, then being charged further fees; and submitting a cancellation without keeping proof, making it difficult to dispute subsequent charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑club self‑service kiosk | Subject to policy - one‑year paid‑in‑full non‑refundable | Low if kiosk works; moderate if kiosk is broken or staff unavailable |
| Call the club directly | Subject to policy - one‑year paid‑in‑full non‑refundable | Moderate; depends on staff responsiveness and record keeping |
| Third‑party cancellation service | Policy still applies; refunds governed by Fit4Less terms | Can be easier but risk of miscommunication; Fit4Less not responsible for third‑party errors |
| Registered mail / written notice | Policy still applies; serves as strong proof if dispute arises | Higher effort but increases proof and lowers dispute risk |
After cancelling
After you submit cancellation and have proof, monitor your bank or card statements through the 30‑day notice period and for several billing cycles after the effective date to ensure no additional charges appear. If you are charged incorrectly, contact the club with your proof and request reversal; escalate to Fit4Less customer support if needed. For policy details and to locate your club contact info, see the Fit4Less pages: Know Your Club FAQ and Help Center - third‑party cancellations. If you need to file a consumer complaint in Ontario, see the Government of Ontario consumer protection page (search your province’s consumer protection office for local guidance).
Address
Fit4Less c/o Privacy Officer
710 Proudfoot Lane
London ON N6H 5G5
Canada