Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Fitness Premier
736A The Queensway, Suite 67
M8Y 3Y2 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fitness Premier service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Fitness Premier: Easy Method
What is Fitness Premier
Fitness Premier is a gym/fitness membership service operating locations in Canada and offering recurring memberships and access to facilities and programs. Memberships are managed through the company's website and, in some cases, may be purchased through third‑party app stores or promotional partners.
The information below summarizes the company's stated cancellation and refund policies, common customer experiences, and practical steps you can take if you need to cancel a Fitness Premier membership in Canada.
How to cancel Fitness Premier
- Cancel online via the Fitness Premier website: according to the company's public policy, subscribers may cancel their subscription at any time through the website account management or subscription area - start there and follow the on‑screen cancellation steps.
- If your membership was created through a third party (App Store or Google Play), check that store's subscription management first; the company’s public terms do not provide clear guidance for App Store/Google Play cancellations, so you may need to cancel subscription through your Apple ID or Google Play account settings.
- If online cancellation does not work or you prefer written proof, send a written cancellation request by registered mail (return receipt requested) to the company’s address and keep the receipt. Include your full name, account number or email, date you want the cancellation to take effect, and a clear statement that you are cancelling the membership.
- Save any confirmation emails, screenshots of cancellation pages, bank statements showing billing, and the registered‑mail receipt. If you receive further charges after cancelling, use these documents when disputing charges with the company, your bank, or a consumer protection office.
What happens when you cancel
Under the company’s stated policy, cancelling a subscription stops future renewals; however, cancellations do not automatically trigger refunds for the unused portion of the current paid period. Access to facilities may continue until the end of the already‑paid billing cycle unless the gym’s local policies state otherwise. The company’s terms say that if a membership is terminated for violation of terms, there will be no reimbursement for the remainder of the paid month.
Account data such as billing history or personal information will be retained and handled according to Fitness Premier’s privacy policy (check their website for specifics). Keep copies of all cancellation confirmations and communication for at least 12 months in case of disputes.
Will I get a refund?
Fitness Premier’s publicly stated refund policy is that no refunds are made for cancelled subscriptions or terminations; they specifically say there will be no reimbursement for the remainder of a paid month or for cancellations made prior to a renewal date. That is the company’s baseline policy.
If you believe you have exceptional circumstances (e.g., medical incapacity, relocation, or billing errors), you can still request a refund or pro‑rated credit in writing - there is no guarantee it will be granted, but a clear written request with supporting documentation gives you the best chance of a discretionary resolution.
Fitness Premier plans and pricing
| Plan | Price / Billing |
|---|---|
| Monthly membership | Varies |
| Annual membership | Varies |
| Promotional / third‑party purchases (e.g., Groupon, App Store) | Varies |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection laws that generally require clear disclosure of payment terms and accessible cancellation methods for recurring services like gym memberships. Practices that make cancellation unduly difficult - such as insisting on repeated in‑person cancellations or failing to process cancellations - may conflict with these protections.
If you encounter wrongful billing after cancelling, keep records and consider contacting your provincial consumer protection office, your bank to dispute unauthorized charges, or a consumer advice service. For Ontario residents, relevant information is available from the provincial consumer protection pages; other provinces have similar resources.
Customer experiences
Public reviews are mixed but include significant negative feedback. Several complaint forums report customers being billed repeatedly after attempting to cancel, being required to cancel multiple times, and in some cases receiving collection calls years after a cancelled membership. Groupon reviews and other postings also note cleanliness and maintenance concerns at some locations. Positive, verifiable recent customer reviews are limited in the public record available.
Documentation checklist
- Membership account details: name, email, membership or invoice number.
- Date(s) and method(s) of cancellation (screenshots, confirmation pages, emails).
- Registered‑mail receipt and a copy of the cancellation letter (if mailed).
- Bank/credit card statements showing charges before and after cancellation.
- Any correspondence with Fitness Premier staff or corporate representatives.
Common mistakes
Common pitfalls include relying only on verbal confirmations, not saving cancellation confirmation screens or emails, and assuming third‑party purchases (App Store/Google Play or coupons) will be cancelled automatically by contacting the gym. Another frequent error is waiting too long to act after noticing an unwanted charge - document promptly and contact your bank if the company is unresponsive. Example: customers who only told staff in person but did not get written confirmation later reported continued billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Website subscription) | No refunds for cancelled periods (company policy) | Moderate - policy allows online cancellation, but some users report practical difficulties and follow‑up problems |
| App Store / Google Play | Depends on store policies; company terms do not specify refunds for store purchases | High - no clear guidance from Fitness Premier; you may need to manage subscription directly through Apple or Google and also notify the gym |
After cancelling
After you cancel, monitor your bank and card statements for at least two billing cycles to confirm no further charges occur. If you continue to be billed, contact Fitness Premier with your documentation and request written confirmation of cancellation and a refund or reversal where appropriate. If the company does not resolve the issue, contact your bank to dispute unauthorized charges and reach out to your provincial consumer protection office for next steps.
Useful links: manage Apple subscriptions: Apple support - subscriptions; manage Google Play subscriptions: Google Play - manage subscriptions; Ontario consumer protection overview: Ontario.ca - consumer protection.
Address
Send written cancellation requests (registered mail / return receipt requested) to:
Fitness Premier (Pro Fitness Program) - 736A The Queensway, Suite 67, Toronto, Ontario, M8Y 3Y2, Canada