Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Fitney
227 West 27th Street
10001-5992 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fitney service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Fitney: Easy Method
What is Fitney
Fitney is a stretching and flexibility app that provides guided workouts, coaching cues and customizable routines delivered via mobile devices. It offers auto-renewing monthly and yearly subscriptions and a short free-trial period for new subscribers.
How to cancel Fitney
- If you subscribed on the Fitney website: cancel from your account profile on the website or contact Fitney support; you can email support@fitny.app. Simply deleting the app will not stop a website subscription (see the official policy: fitny.app refund policy).
- If you subscribed through Apple App Store (iOS): cancel the subscription through your iOS Settings or the App Store subscriptions screen - Fitney cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play: cancel inside the Google Play Store > Subscriptions for the account used to purchase the subscription - Fitney cannot cancel Google Play subscriptions for you.
- Alternative accepted methods for submitting a cancellation request (website subscribers): email help@codibook.net or send a written cancellation to the developer postal address (see Address section below).
What happens when you cancel
When you cancel an auto-renewing Fitney subscription the subscription will stop renewing at the end of the current paid period; you generally retain access to paid content until that period expires. Cancellation prevents future charges but does not normally delete your account or account data; Fitney may retain account information according to its privacy and retention policies. If you want data removed, request account deletion separately through support and follow any required verification steps.
Will I get a refund?
Refund eligibility depends on how you purchased the subscription and local rules. For subscriptions made on the Fitney website, Fitney’s policy states refunds may be granted only if requested within 7 days after a charge; refunds require approval, may be subject to local law, and can take up to 10 days to process (fitny.app refund policy). For subscriptions purchased through Apple App Store or Google Play, refunds must be requested directly from Apple or Google - Fitney does not process those refunds on your behalf.
Fitney plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly | Varies | Auto-renewing; typically includes a 7-day free trial (country pricing varies) |
| Yearly | Varies | Auto-renewing; typically includes a 7-day free trial (country pricing varies) |
Your consumer rights in Canada
Canadian consumer protection can provide additional rights beyond an app’s published policy. Canada’s laws generally include a 10-day “cooling-off” period for some unsolicited consumer contracts (for distance sales), which may apply to certain website subscriptions and could give you the right to cancel within that period even if the provider’s stated policy says 7 days. Note that subscriptions purchased via Apple or Google are governed primarily by the platform terms, so statutory cancellation/refund remedies may be limited and you will often need to use Apple or Google’s processes for refunds. Always keep receipts and timestamps to support a claim under provincial consumer protection rules.
Customer experiences
Users report a mix of strengths and issues. Many users praise Fitney for its effective, enjoyable stretching workouts, clear coaching cues, and a straightforward, customizable interface that helped flexibility and energy. At the same time, there are repeated complaints about app instability - lagging or crashing during workouts - and concerns about the subscription model being costly or not clearly presented as a paid product after a free trial. Several users also reported difficulty finding an obvious cancellation option and issues with audio/video quality or unexpected charges.
Documentation checklist
- Payment receipt or bank/card statement showing the Fitney charge and date
- Account email and username used for the Fitney account
- Subscription confirmation or in-app purchase receipt (App Store / Google Play receipt if applicable)
- Screenshots of subscription screens, billing dates, and any relevant messages or emails
- Record of communications with Fitney support (emails, dates, and responses)
Common mistakes
A common error is deleting the Fitney app and assuming that removes the subscription; this does not stop auto-renewal for website or platform-based subscriptions. Another frequent issue is contacting Fitney for refunds on charges made through the Apple App Store or Google Play - those platforms manage purchases and refunds, so Fitney cannot directly issue those refunds. Users also sometimes miss the free-trial auto-renew date or fail to check which account (Apple ID or Google account) was used to subscribe, which makes locating and cancelling the subscription harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (profile or support@fitny.app) | Possible if requested within 7 days; subject to approval and local law; processing up to ~10 days | Low (use profile cancel or email support) |
| Apple App Store (iOS) | Request refund directly from Apple; Fitney does not process App Store refunds | Moderate (use Apple’s refund request flow) |
| Google Play | Request refund directly from Google; Fitney does not process Google Play refunds | Moderate (use Google Play’s refund process) |
| Email or postal written request (help@codibook.net / developer address) | Cancellation accepted; refunds follow website policy (7-day rule) and are subject to approval | Moderate (requires written request and verification) |
After cancelling
After you cancel, keep the confirmation of cancellation and any final receipts. If you need to request a refund for a website purchase, submit it promptly (Fitney’s stated window is within 7 days), include the documentation checklist items above and allow up to 10 days for processing. For App Store or Google Play purchases, use Apple’s or Google’s refund pages to file a request: Apple refunds and subscription support can be found via Apple Support and Google Play refunds via Google Play Help (Fitny refund policy). For reviews and reports about other users’ experiences, see third-party review summaries such as chrome-stats Fitney reviews.
Address
For written cancellation requests or developer correspondence:
A-301, 114, Gasan digital 2-ro, Geumcheon-gu, Seoul, South Korea
Preferred mailing address (developer contact): 227 West 27th Street, New York, NY 10001-5992, USA
Support emails: support@fitny.app and help@codibook.net