Cancellation Gympass: Step-by-Step Guide

What is Gympass

Gympass is a workplace wellness platform that gives members access to a network of gyms, studios and digital fitness classes via an employer-sponsored subscription. It acts as an intermediary between subscribers and partner facilities, with access and pricing typically set by the employer plan rather than by individual sign-ups.

How to cancel Gympass

• iOS (App Store): Open Settings on your iPhone/iPad → tap your name → Subscriptions → find the Gympass subscription and Cancel. You must cancel through your Apple ID subscriptions; canceling in the Gympass app or deleting the app does not stop an App Store subscription.
• Android (Google Play): Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → select Gympass and Cancel. You must cancel via your Google Play account; deleting the Gympass app or your Gympass account does not cancel Google Play subscriptions.
• Web / Gympass app account: Many users report difficulty cancelling directly on the website. If your account is paused you may be prevented from cancelling; in that case open the Gympass app, go to Help/Support and use chat or the Help Center to request cancellation. If chat is unavailable, send a registered letter to Gympass customer service (address below) requesting cancellation and keep a copy and proof of delivery.

What happens when you cancel

When you cancel an active subscription through the App Store or Google Play, access typically remains until the end of the current billing period; after that you lose access to partner gyms and classes provided by the subscription. If you cancel via Gympass support or the website, confirmation should be provided by chat or email - save that confirmation. Gympass may retain account data for service and legal reasons; you can request deletion per applicable privacy rules but cancellation of subscription does not necessarily erase personal data automatically.

Will I get a refund?

Gympass does not offer automatic refunds as standard policy; refunds are generally not provided except where required by law. In British Columbia (see next section) there is a 10‑day cooling‑off right for fitness contracts and you may be entitled to cancel and receive a refund for unused time, with the business permitted to retain up to a 30% fee for costs. Some users have reported obtaining refunds by contacting support or quoting policy within days of the first payment, but those reports are anecdotal and not a guaranteed outcome.

Gympass plans and pricing

Your consumer rights in Canada

Consumer protections for fitness contracts in Canada are provincial. In British Columbia, the consumer protection rules for fitness contracts give you a 10‑day cooling‑off period from the contract date during which you can cancel for any reason. If you cancel under that right you may be entitled to a refund for unused services, though the business may retain up to 30% for costs. Outside BC there is no Canada‑wide 14‑day cooling‑off rule similar to EU distance‑selling rules; whether you have a statutory right to cancel or receive a refund depends on provincial law and the specific contract terms. Keep copies of your contract, employer benefit terms, receipts and any communication when asserting rights.

Customer experiences

Users commonly praise Gympass for the variety of partner gyms and the convenience of accessing fitness through an employer benefit. At the same time, many users report problems: the app can be slow, buggy or log users out; check‑in processes and studio confirmations are sometimes inconsistent; pricing tiers and partner availability may change; and customer service is frequently described as slow, primarily chat‑based and sometimes difficult to reach. Cancellation via the web or when an account is paused is a frequent pain point that leads many members to rely on chat support or formal written requests.

Documentation checklist

• Account email and member ID (screenshot or printout)
• Proof of payment (credit card or receipt screenshot)
• Employer benefit documentation showing plan terms (if applicable)
• Screenshots of subscription status, paused account notices, or error messages
• Copies of chat transcripts, emails, and any cancellation confirmations
• Date and method of cancellation request (App Store/Google Play/Help chat/registered mail)

Common mistakes

Common errors include trying to cancel an App Store or Google Play subscription inside the Gympass app (these must be cancelled through Apple or Google), assuming deleting the app stops billing, and failing to save cancellation confirmations or chat transcripts. Another frequent mistake is not checking whether an account is paused - many users report the system prevents cancellation while paused, requiring support intervention. If you paid through an employer benefit portal, check whether your employer needs to make changes on their side.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation and monitor your bank or card statements to ensure no further charges. If you used Apple or Google to subscribe, check their subscriptions page to confirm cancellation. If you believe you are entitled to a refund under provincial law (for example BC’s 10‑day right), contact Gympass support and, if necessary, your provincial consumer protection office. Helpful resources: Manage subscriptions on iPhone or iPad (Apple Support), Cancel or change a subscription (Google Play Help), Gympass Help Center, and Consumer Protection BC. If chat fails or you want a formal record, send a registered letter to Gympass customer service (address below) and keep proof of delivery.

Address

Gympass Servizio Clienti
Via Arcivescovo Calabiana 6, 20139 Milano, Italy