Cancellation Life Time Fitness: Easy Method

What is Life Time Fitness

Life Time Fitness is a network of health clubs and wellness services offering gym facilities, classes, personal training, digital memberships and related merchandise. In Canada the company operates under membership agreements and published policies that govern enrollment, billing, cancellation and refunds.

How to cancel Life Time Fitness

• Decide which method you will use (in person, mail, email or online) and prepare the required documentation (see checklist below).
• In person: visit your club and request termination through member services; obtain written confirmation of the submission.
• By mail: send a written cancellation to Life Time, Attention: Account Services, 2902 Corporate Place, Chanhassen, MN 55317. To ensure proof of delivery, send by registered mail (raccomandata A/R) or another traceable method.
• By email: send your cancellation request to [email protected] and keep the sent message and any reply.
• Online: log in to your my.lifetime.life account and follow Account → View Account → Modify Membership to submit a cancellation.
• Note timing rules: Digital memberships can be terminated for any reason within the first 10 days for a full refund; otherwise most memberships require 30 days’ advance written notice for cancellation to become effective 30 days after notice.

What happens when you cancel

When Life Time receives an eligible cancellation, your membership termination becomes effective according to the notice terms in your agreement (commonly 30 days after written notice for convenience cancellations). Your club access will typically continue through the end of the notice period, and automatic renewals will stop as of the effective termination date. Billing will cease after the effective date, subject to any prorated dues or outstanding charges. Life Time may retain account records in accordance with its policies and applicable law; you should request any necessary receipts or documentation before the account is closed.

Will I get a refund?

Refund eligibility depends on the membership type and timing. For standard (in-club) memberships, if you cancel within the first 10 days of receiving the signed agreement you are generally entitled to a refund of joining fees and dues, provided you have not previously canceled a Life Time membership. Digital memberships may be terminated for any reason within the first 10 days for a full refund of joining fees and dues; after 10 days, cancellation for convenience typically requires 30 days’ written notice and dues are prorated. Under Ontario law (Consumer Protection Act, 2002) there is a 10‑day cooling‑off period for certain agreements and Life Time must refund payments within 15 days of a valid cancellation notice. For recurring fitness services (for example, personal training or class series) there is a 3‑business‑day cancellation window after the first session for a full refund; after that window, prepaid sessions are generally honored but refunds are limited. Merchandise and event fees follow separate return rules (e.g., merchandise often refundable within 30 days in like‑new condition; event entry fees are typically non‑refundable).

Life Time Fitness plans and pricing

Your consumer rights in Canada

Canadian consumer protections apply to membership agreements and vary by province. In Ontario, the Consumer Protection Act, 2002 provides a 10‑day cooling‑off period for certain agreements (including many digital and similar service agreements) and requires a refund of payments within 15 days of a valid cancellation. Life Time’s published Canadian policies reflect these statutory rights, but precise availability of the cooling‑off period and refund timing can depend on the membership type (digital versus in‑club) and the service category. If you are outside Ontario, check provincial law and your membership agreement for specific rights and timelines.

Customer experiences

Member reports are mixed. Many customers praise Life Time’s high‑end facilities and amenities, while reviews also frequently cite problems such as unfriendly or unhelpful staff, equipment maintenance issues, and pricing that some consider high relative to perceived service. Complaints sometimes focus on difficulties obtaining refunds for prepaid personal training or interpreting fine‑print contract terms. These experiences suggest being proactive: keep clear records, follow cancellation procedures exactly, and ask for written confirmation of any refund commitments.

Documentation checklist

• Signed membership agreement and any amendment documents
• Membership/account number and personal identification
• Payment receipts for joining fees and recent dues
• Copies of emails or online cancellation confirmations
• Written cancellation letter and proof of delivery (registered mail receipt or tracking)
• Dates of first session for fitness services (for 3‑business‑day refund window)

Common mistakes

Common errors include failing to provide the required advance written notice (for example assuming cancellation is immediate), using an incorrect cancellation channel or email address without keeping proof, and not observing the short statutory windows (such as the 10‑day cooling‑off or the 3‑business‑day service refund window). Another frequent issue is not retaining a copy of the cancellation request and proof of delivery, which makes disputing continued billing harder. Misunderstanding the difference between digital and in‑club membership terms can also lead to unmet expectations about refunds and timing.

Comparative recap

After cancelling

After you submit cancellation, retain copies of all communications and monitor your bank or card statements to confirm billing stops after the effective date. If a refund is due and does not appear within the statutory or policy timeframe, follow up with Account Services and escalate the issue with documentation. Useful policy pages include Life Time’s Canadian club and guest policy and digital membership terms: Club & Guest Policy (Canada) and Canada Terms / Digital Membership. If you are in Ontario and believe statutory rights have been breached, consider contacting your provincial consumer protection office for guidance.

Address

Life Time, Attention: Account Services, 2902 Corporate Place, Chanhassen, MN 55317