Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Lifetime
100 Beck Crescent
L1Z 1C9 Ajax
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lifetime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Lifetime: Easy Method
What is Lifetime
Lifetime in Canada refers to two related offerings: the Lifetime Movie Club streaming service (and related apps) that provides on-demand Lifetime films and the Life Time health club memberships and digital services operated by Life Time Inc. The cancellation and refund rules differ by product - streaming subscriptions are governed by how you subscribed (app store, partner channel, or directly via the Lifetime Movie Club site), whereas Life Time club memberships follow provincial consumer-protection rules and the club’s membership terms.
How to cancel Lifetime
- App Store / Google Play: If you subscribed to a Lifetime app or Lifetime Movie Club through a mobile app, cancel via the platform subscription settings (e.g., iOS Settings > Subscriptions or Google Play Store > Subscriptions). See platform guidance for exact steps and timing (screennearyou.com).
- Lifetime Movie Club (web): If you subscribed directly at lifetimemovieclub.com, sign in to lifetimemovieclub.com/account and cancel from your subscription settings. If your subscription was started through a partner (Amazon Prime Channels, Roku, Apple Channels, etc.), cancel through that partner’s account page - Lifetime cannot cancel partner-billed subscriptions for you (support.lifetimemovieclub.com).
- Life Time club (Canada) memberships: For Life Time health club or Digital Membership cancellations, follow the membership agreement. You may cancel within 10 days (for a full refund of joining fees/dues where local law applies); otherwise provide the required 30 days’ written notice for convenience cancellations. If you need proof of delivery for a written notice, send it by registered mail and keep records (my.lifetime.life).
- Mail or in-centre: For club membership termination by mail, send the written cancellation to your primary centre address (for example, Life Time Ajax at 100 Beck Crescent, Ajax, ON L1Z 1C9) or to an Ontario location listed in your agreement; use a tracked/registered service to prove the date of notice.
What happens when you cancel
When you cancel a streaming subscription you will generally retain access until the end of the current paid period; platform-billed subscriptions stop renewing immediately when cancelled on the platform. For Lifetime Movie Club subscriptions billed through partners, access and billing follow the partner’s policies. For Life Time club memberships, cancellation typically takes effect after any required notice period (for example, 30 days), and access to facilities continues through that period. Your account data (profile, viewing history, membership records) may be retained according to the service’s privacy policy - check the relevant privacy and account-closure pages if you want data deletion.
Will I get a refund?
Refunds depend on the product, purchase channel and local consumer law. For Life Time club Digital Memberships under Ontario-style consumer protections you can cancel within 10 days after receiving the agreement and full service availability and receive a refund of joining fees and dues. Outdoor pool access refunds must be issued within 15 days after a valid 10-day cancellation where applicable. In-centre merchandise bought in club locations can generally be returned in like-new condition with original packaging within 30 days for a full refund (proof of purchase needed). Online orders to lifetime.com can be cancelled before shipping for a full refund; returned items after delivery are typically accepted within 15 days if unused, subject to a 15% restocking fee and return shipping charges. Streaming-app refunds are usually handled by the platform (Apple/Google) and are subject to platform refund policies and timing (my.lifetime.life, lifetime.life, lifetime.com).
Lifetime plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lifetime | C$39.99 | One-time / Lifetime | Unlock full app (life progress tracker, widgets, etc.) |
| Lifetime | C$49.99 | One-time / Lifetime | Potential additional features or tier upgrade (details not specified) |
Your consumer rights in Canada
Provincial consumer-protection rules - especially Ontario’s Consumer Protection Act-style provisions reflected in Life Time’s policies - give you a 10-day right to cancel certain pre-paid or unsolicited agreements (such as Digital Memberships and Outdoor Pool Access) starting from receipt of the agreement and full availability of the service. Refunds for valid 10-day cancellations should be issued within prescribed timelines (for example, 15 days for outdoor pool access). For recurring pre-authorized debits, members normally must provide 30 days’ written notice to stop future withdrawals. Merchandise return windows and restocking/refund rules vary by in-centre vs online purchases; check the applicable policy for precise deadlines and fees (my.lifetime.life, lifetime.life).
Customer experiences
Customer feedback in Canada is mixed. Positive reports include timely customer-care responses and prompt delivery of replacement parts in some cases. Negative feedback commonly cites product durability or assembly problems, difficulties getting parts or warranty remedies, and frustrations dealing with customer service. Club experience reviews also include claims about policy enforcement and service issues; if you rely on anecdotal reviews when deciding whether to keep a membership, weigh both positive and negative patterns and confirm terms directly with the company.
Documentation checklist
- Account email/username and subscription or membership ID
- Proof of purchase or receipt (app store receipt, order number, card statement)
- Membership agreement or welcome email (shows start date and terms)
- Date-stamped screenshots of subscription settings or billing history
- Written cancellation notice copy and proof of delivery for mailed notices (use tracked/registered mail)
- Contact notes: names, dates and summary of any support calls or chats
Common mistakes
Users often forget which channel billed them: cancelling an app does not cancel a subscription billed through a partner (Amazon, Roku, Apple Channels) and vice versa, which leads to continued charges. Another common mistake is failing to provide the required written notice for club memberships or not using a verifiable delivery method - without proof of submission you may be charged through the notice period. For purchases, missing the specific return window or returning items that are not in the required condition (not like-new or missing packaging) can invalidate a refund claim. Always confirm the billing source and save receipts and confirmation numbers when you cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play subscription | Refunds handled by platform; immediate stop to renewals when cancelled via platform | Low |
| Lifetime Movie Club (direct web) | No automatic refund guarantee; access continues until period end. Refunds depend on site policy. | Low - Medium |
| Partner channels (Amazon Prime, Roku, Apple Channels) | Refunds and access follow partner policies; Lifetime cannot cancel partner-billed subscriptions for you. | Medium |
| Life Time club Digital Membership (Canada) | 10‑day statutory refund for joining fees/dues where applicable; otherwise refund rules and 30‑day notice apply. | Medium - High (written notice & proof recommended) |
After cancelling
After you cancel, keep copies of confirmation emails, screenshots, or proof of delivery for mailed notices. If charges continue after cancellation, contact the billing platform or partner first (Apple, Google, Amazon, Roku) and then Lifetime support if needed; for club membership disputes use your stored written notice and proof of delivery. For policy details and support pages see the Lifetime Movie Club support article (support.lifetimemovieclub.com), the Canadian membership terms (my.lifetime.life), outdoor pool access policy (lifetime.life) and lifetime.com customer service returns (lifetime.com).
Address
Life Time Ajax, 100 Beck Crescent, Ajax, ON L1Z 1C9, Canada