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I hereby notify you of my decision to terminate the contract relating to the Mapmyrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mapmyrun: Easy Method
What is Mapmyrun
MapMyRun is a fitness app (part of the MapMy family) that tracks running, walking, and other workouts using your phone or connected devices. It offers a free tier for basic activity tracking and a paid MVP/Premium subscription that unlocks features such as live tracking, training plans, heart‑rate zones and an ad‑free experience.
The service is available on the web and as mobile apps for iOS and Android; subscription purchases can be made through MapMyRun/MapMyFitness directly or via the Apple App Store and Google Play, which affects how cancellations and refunds are handled.
How to cancel Mapmyrun
Choose the cancellation route that matches how you originally subscribed. The fastest method is signing in to your MapMyRun/MapMyFitness account on the website; purchases made through Apple or Google must be cancelled through those stores.
- Website (MapMyRun/MapMyFitness): Sign in on the website, go to Subscription or Account Settings → Subscription, and cancel the MVP membership there. Your membership will remain active until the end of the billing cycle and auto‑renewal will be stopped. For reference see the Help Center article: How to Cancel Your MVP Membership.
- iOS / App Store: If you purchased via Apple, cancel through your Apple ID subscriptions in the App Store or iTunes settings; MapMyRun cannot cancel App Store subscriptions for you. See: How to Cancel MVP via iOS/Apple.
- Google Play: If you purchased via Google Play, open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select MapMy → Cancel subscription. See: How to Cancel MVP via Google Play.
- Other options (slower): If you prefer, you can contact MapMyRun/Outside/Under Armour support by email or phone, or send written notice by post to the corporate address; these methods can take longer than cancelling online. The online account cancellation is the recommended, fastest approach.
What happens when you cancel
If you cancel via the website, your MVP membership will remain active until the end of the current billing cycle; after that date your subscription features will stop and auto‑renewal will be prevented. For subscriptions purchased through Apple or Google Play, cancelling the store subscription stops future renewals per their processes.
Cancelling does not automatically delete your MapMyRun account or stored activity data. If you want to keep a copy of your workouts, export or back up any important data before or after cancellation. If you cancel through a store, confirmations will typically come from the App Store or Google Play as well as from MapMyRun depending on how you subscribed.
Will I get a refund?
MapMyRun’s MVP membership is generally non‑refundable except when a refund request is made within 14 days of the original purchase or renewal. That 14‑day window is the company’s stated refund policy for MVP memberships. Outside that window refunds are not normally permitted.
For subscriptions bought through Apple or Google Play, refunds and cancellations are subject to the respective store’s policies. MapMyRun cannot directly issue refunds for purchases made via the App Store or Google Play; you must request refunds through Apple or Google if you purchased there. See the MapMyRun refund policy: MVP Membership Refund Policy.
Mapmyrun plans and pricing
| Plan | Price (Canada) | Period | Features |
|---|---|---|---|
| Monthly MVP | C$12.99 / C$9.99 | Monthly | Premium MVP features: live tracking, training plans, heart‑rate zones, ad‑free, etc. |
| Annual MVP | C$40.99 / C$39.99 / C$49.99 | Annual | Same features as Monthly with lower effective per‑month cost |
| Other Monthly MVP options | C$13.99 / C$10.99 | Monthly | Additional tiered pricing observed in app listings (exact distinctions not specified) |
| Other Annual MVP options | C$69.99 / C$54.99 / C$84.99 | Annual | Additional tiered annual options observed in app listings |
Your consumer rights in Canada
Canadian consumer protection laws vary by province, but in general federal and provincial rules can provide rights for digital content and subscription services, especially if a service is defective or was misrepresented. Some provinces have cooling‑off or refund protections that may apply to digital subscriptions depending on the circumstances and how the purchase was made.
MapMyRun’s 14‑day refund policy aligns with many consumer expectations, but if you believe the service was defective or misrepresented, or you were incorrectly charged, you can also contact your payment provider (credit card company) to discuss chargebacks or contact your provincial consumer protection agency for guidance. This is general information and not legal advice; specific rights depend on your province and situation.
Customer experiences
User feedback is mixed. Some users praise MapMyRun’s simplicity and reliable core tracking features, and appreciate how straightforward the basic tracking and route features are for everyday runs.
Other users report problems: GPS distance inaccuracies (including both indoor and outdoor tracking), sync issues between the app and wearable devices, difficulties launching or running the app on some smartwatches, and a clunky route‑creation interface that can force indirect routing. Some customers have also expressed frustration about perceived slow development and unresolved bugs.
Documentation checklist
- Account email and username
- Purchase receipt or order confirmation (showing date and amount)
- Subscription source (Website, Apple App Store, or Google Play)
- Date of purchase or most recent renewal
- Transaction ID or order number (if available)
- Payment method details (last 4 digits of card, or App Store/Google account email)
- Screenshots of subscription status or billing entries, and any confirmation emails
Common mistakes
Many cancellation problems arise from cancelling in the wrong place: if you subscribed through Apple or Google Play, cancelling in the MapMyRun app or on the website will not stop the store‑based renewal. Another common mistake is expecting an immediate refund after cancelling; MapMyRun’s policy generally only allows refunds within 14 days and otherwise does not issue refunds for past billing periods.
People also sometimes forget to verify the cancellation confirmation or to check that auto‑renewal has been turned off, and assume features are removed immediately rather than at the end of the paid period. Always confirm via the store or your MapMyRun account that the subscription shows as cancelled.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (MapMyRun/MapMyFitness) | Possible within 14‑day window per company policy; membership remains active until end of billing cycle | Easy |
| iOS / App Store | Refunds governed by Apple’s App Store policies; MapMyRun cannot issue refunds for App Store purchases | Varies (use Apple subscriptions settings) |
| Google Play | Refunds governed by Google Play policies; MapMyRun cannot issue refunds for Google Play purchases | Varies (use Google Play subscriptions) |
| Email / Phone / Postal support | Possible within 14‑day window; refunds outside window unlikely and process is slower | Moderate to High (slower, manual) |
After cancelling
After you cancel, keep any confirmation emails or screenshots. If you cancelled on the website, your membership will continue until the end of the current billing period; if you cancelled through Apple or Google, follow the store confirmation to verify the subscription end date. If you want a refund within the 14‑day window, follow the instructions in MapMyRun’s refund policy and, if necessary, contact the App Store or Google Play for store purchases.
For help articles and next steps, see MapMyRun’s support pages: cancellation help (How to Cancel Your MVP Membership), Apple guidance (How to Cancel MVP via iOS/Apple) and Google Play guidance (How to Cancel MVP via Google Play).
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Under Armour, Inc.
101 Performance Training Drive
Baltimore, Maryland 21230-2080
USA