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Cancel MASSAGE ADDICT
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Massage Addict service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Massage Addict: Easy Method
What is Massage Addict
Massage Addict is a Canadian franchised network of massage clinics offering memberships, single treatments, and prepaid packages for registered massage therapy and related services. Locations operate under a common brand with local clinic management, and memberships often include recurring billing for ongoing access to services.
How to cancel Massage Addict
Cancellation procedures can vary by clinic and by the type of plan you purchased. Many members are required to provide written notice to the corporate office or to the clinic that manages their account; some local clinics may also accept cancellations in person. Before sending a cancellation, review your membership agreement for any required notice period, billing cycle timing, and any early-termination terms.
- Prepare a written cancellation request that includes your full name, membership or account number, contact information, date of birth (if used for verification), and a clear statement that you wish to cancel your membership effective immediately or on a specified date.
- Send the cancellation by registered/trackable mail (for example, raccomandata A/R or equivalent) to the corporate address: Massage Addict Inc., 16 Forest Road, Suite 200, St. John's, Newfoundland and Labrador A1C 2B9, Canada. Keep the receipt and tracking number as proof.
- Follow up by contacting your clinic and/or corporate customer service by phone or email to confirm receipt and request written confirmation of cancellation. Note dates and names of any representatives you speak with.
- Monitor your bank or card statements for at least two billing cycles after cancellation to confirm recurring charges have stopped. If charges continue, use your proof of cancellation when disputing transactions with the provider or your card issuer.
What happens when you cancel
After a valid cancellation is received and processed, your future recurring billing should stop and you will not be charged for subsequent membership periods. Existing prepaid sessions or gift cards may remain available until used if your agreement allows; access to member discounts or included monthly treatments typically ends on the effective cancellation date. The timeframe for processing and the exact effect on unused sessions will depend on the terms in your membership agreement and on how the clinic applies cancellations.
Massage Addict and the clinic may retain your account records for administrative and legal purposes. You can request access to or deletion of personal data according to privacy policies and applicable provincial/federal privacy rules, subject to any retention requirements for business records.
Will I get a refund?
Refund eligibility depends on the type of purchase and the terms of your agreement. Monthly memberships billed on a subscription basis are typically not refunded for periods already billed, though you should not be billed for future cycles after a properly processed cancellation. Prepaid packages and unused single-session purchases may be refundable or transferable depending on the contract language and any clinic refund policies.
Exceptions can include billing errors, unauthorized charges, or situations where consumer protection laws require a refund. If you believe you are entitled to a refund but the clinic or corporate office refuses, document all communications and consider filing a complaint with your provincial consumer-protection office or disputing the charge with your credit card provider.
Massage Addict plans and pricing
| Plan | Description | Price |
|---|---|---|
| Monthly Membership | Recurring membership providing a monthly treatment and member pricing on add-ons and upgrades. | Varies |
| Prepaid Packages | Bundles of treatments purchased up front, often at a reduced per-session rate. | Varies |
| Single Treatments | Pay-as-you-go appointments without a membership commitment. | Varies |
| Gift Cards & Promotions | One-time purchases or promotional offers redeemable at participating locations. | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial laws that regulate unfair business practices, false or misleading representations, and certain automatic renewal or subscription terms. Provinces may have specific rules about disclosure of contract terms, cancellation notice periods, and consumer remedies. If a business has misrepresented its services or failed to process a lawful cancellation, you may have recourse through your provincial consumer protection office, small claims court, or by filing a complaint with the Better Business Bureau or your payment card issuer.
For precise rights in your province, consult the provincial consumer-protection office or a legal advisor. Keeping written records and proof of delivery for cancellation notices will strengthen any complaint or dispute.
Customer experiences
Reports from customers are mixed. Many members find value in the convenience and regular access to treatments, while some have reported challenges when cancelling - such as delays in processing, recurring charges after a cancellation request, or disputes over unused prepaid sessions. Positive experiences typically involve clear communication, written confirmation of cancellation, and timely follow-up by staff. Negative experiences often stem from not following the required cancellation steps in the membership agreement or from failures to keep proof of cancellation.
Documentation checklist
- Copy of your membership agreement (or welcome materials)
- Proof of payment (receipts, bank/credit card statements)
- A dated written cancellation letter/email
- Registered mail receipt or tracking number
- Any written confirmation from the clinic or corporate office
- Notes of phone calls (dates, times, names of representatives)
Common mistakes
Common mistakes include not checking the membership agreement for required notice periods or specific cancellation instructions, failing to send a written cancellation to the correct address, and relying solely on verbal confirmation. For example, a member who cancels by phone but does not send written notice may continue to be charged if the clinic's policy requires written cancellation. Another common error is not retaining the registered-mail tracking receipt; without proof of delivery it is harder to dispute post-cancellation charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-clinic cancellation | Varies (may be immediate if accepted) | Low to medium - depends on staff and clinic policies |
| Registered mail to corporate | Possible (strongest proof for disputes) | Medium - requires preparation and proof of delivery |
| Phone or email | Varies (less reliable without written confirmation) | Medium to high - may require follow-up and additional proof |
After cancelling
After you cancel, keep all confirmation messages and monitoring statements for at least a few billing cycles. If charges continue, present your documentation to the clinic, request a written explanation, and if unresolved, contact your card issuer to dispute the charge. If necessary, file a complaint with your provincial consumer-protection office or the Better Business Bureau.
Helpful online resources include the Massage Addict website, federal and provincial consumer-protection pages, and dispute resources from payment providers. For general consumer information, see the Government of Canada consumer pages; for provincial rules, consult your province’s consumer-protection office or website.
Relevant links:
Massage Addict (corporate website)
Government of Canada - Consumer information
Newfoundland and Labrador - Consumer Protection
Address
Massage Addict Inc.
16 Forest Road, Suite 200
St. John's, Newfoundland and Labrador A1C 2B9
Canada