Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mirror
1261 Broadway, #208
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mirror service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Mirror: Easy Method
What is Mirror
Mirror is an interactive home-fitness product and companion app that combines hardware (an interactive mirror device) with a subscription service providing live and on-demand workouts, profiles for multiple household members, and other fitness features. The service requires an active subscription for full functionality of the workout content and studio features.
Subscriptions and purchases may be made directly on Mirror’s website or through third-party platforms such as Apple’s App Store and Google Play; the platform used affects how cancellations and refunds are handled.
How to cancel Mirror
Below are the contextual steps for cancelling depending on where you purchased the subscription. If you bought through a third-party store (Apple or Google), you must cancel through that store rather than via the Mirror website. When cancelling via Mirror’s web account, the subscription remains active until the end of the current billing period.
- Web (direct): Log into your Mirror account, go to Account Settings or Plan/Subscription configuration and choose “Cancel Auto‑Renewal.” After cancellation your subscription remains active until the end of the current billing period, then your account switches to the Free plan.
- App Store (iOS): Cancel via your Apple ID: open Settings → [your name] → Subscriptions → find the Mirror subscription → tap “Cancel Subscription.” You must cancel at least 24 hours before the next renewal to avoid being charged for the next period.
- Google Play (Android): Cancel through the Google Play Store subscriptions page. Locate the Mirror subscription and cancel there. You must cancel at least 24 hours before renewal; refunds (if any) are handled by Google Play according to their policy.
What happens when you cancel
After you cancel auto‑renewal, your Mirror subscription will remain active until the end of the current paid billing period; you will continue to have access to the paid features during that time. At the end of the billing period your plan will revert to the Free plan and you will no longer be billed.
If you purchased via Apple’s App Store or Google Play, cancellation stops future platform renewals but Mirror Inc. cannot directly stop or refund charges made by those platforms - follow the platform’s controls for the subscription. Your account data, profile settings, and workout history are typically retained per Mirror’s terms and privacy policy; check Mirror’s support or terms for data‑retention specifics if you need removal.
Will I get a refund?
Mirror’s stated refund policy grants refunds only for first‑time paid subscriptions when requested within 7 days of the original purchase; after that, refunds for the current period, renewals, or partial periods are not generally provided except where required by law. To request a Mirror refund, you must contact Mirror at info@mirrorapp.ai and provide proof of purchase; processing is stated to take about 7 - 10 business days.
If you purchased through Apple’s App Store or Google Play, you must request refunds from those platforms - Mirror cannot process platform purchases refunds. Also note Mirror offers a 14‑day free trial for some offers, but the company’s refund window for paid purchases is 7 days and the terms do not assert a broader 14‑day statutory refund right.
Mirror plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Hardware (Mirror device) | C$1,895 | One‑time | Mirror unit (interactive home‑gym hardware) |
| Studio Membership | C$49.00 | Monthly | Access to live and on‑demand workouts (up to six household members) |
Your consumer rights in Canada
Canadian consumers should be aware that platform and merchant refund rights can differ from statutory cooling‑off rules. Mirror’s terms describe a 14‑day free trial window for some offers but explicitly limit paid refunds to a 7‑day window for first‑time purchases; Mirror’s terms also state fees are non‑refundable except as provided or required by law and that partial‑period refunds are not granted.
If you purchased through Apple or Google, those platform policies and Canadian consumer protections applicable to digital goods and subscription services may affect your rights; Mirror defers to the App Store / Google Play refund mechanisms for platform purchases. If you believe a statutory consumer protection applies in your case, you can contact provincial consumer protection offices for guidance or seek legal advice.
Customer experiences
Public reviews are mixed. Positive feedback points to a well‑designed and legitimate app experience, with useful mirror features such as zoom and night mode and a generally safe, high‑rating app presence. Some user reviews, however, raise concerns: reports that clipboard data was accessed without explicit consent and complaints about unexpected or immediate charges despite “free trial” messaging. Several users also report difficulty obtaining refunds when purchases flowed through Apple’s App Store.
These mixed reports suggest that while many users have a satisfactory experience, issues can arise around trial handling, third‑party platform rules, and privacy expectations - so keep thorough documentation and check the platform of purchase when cancelling or requesting refunds.
Documentation checklist
- Account email and username used for the Mirror account
- Order receipt or transaction ID (from Mirror, Apple, or Google Play)
- Date of purchase and renewal dates
- Screenshot(s) of billing/receipt or trial messaging if relevant
- Copies of any cancellation confirmations or messages
- If sending written cancellation or dispute, send via registered mail (raccomandata A/R) to retain proof of delivery
Common mistakes
Common errors include trying to cancel in the wrong place (for example cancelling via the Mirror website when the subscription was purchased through Apple or Google), missing the platform’s required cancellation window (many sources advise cancelling at least 24 hours before renewal), and expecting Mirror’s 7‑day refund policy to match a 14‑day statutory cooling‑off period - which Mirror’s terms do not promise. Another frequent mistake is not saving receipts or confirmation emails, which can make refund requests or disputes harder to resolve.
Example: If you subscribed on iOS, cancelling in your Mirror web account will not stop Apple from renewing your subscription - you must cancel through your Apple ID subscriptions. Example: Waiting until the renewal day may be too late to avoid being charged for the next period if the platform enforces a 24‑hour cutoff.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Mirror account) | Refunds only per Mirror policy (7‑day window for first‑time paid subscriptions); otherwise no refunds except as required by law | Easy |
| App Store (iOS) | Refunds must be requested from Apple (Mirror cannot process); Apple handles refunds per its rules | Moderate |
| Google Play (Android) | Refunds must be requested from Google Play; Mirror cannot process platform refunds | Moderate |
After cancelling
Keep your cancellation confirmation and receipts until the end of the billing period and for a reasonable time afterward in case of disputes. If you need to request a Mirror refund under their stated policy, contact info@mirrorapp.ai and include proof of purchase; processing is typically quoted at 7 - 10 business days. For platform purchases, request refunds through the appropriate support channel.
Helpful links: Mirror’s account and auto‑renewal help (see Mirror Help Center), Apple subscription support for Canada (Cancel subscriptions on iPhone or iPad), and Google Play subscriptions help (Manage subscriptions & purchases on Google Play).
Address
Curiouser Products Inc.
1261 Broadway, #208
New York, New York 10001
United States