Cancellation Motion Fitness: Easy Method

What is Motion Fitness

Motion Fitness is a Canadian fitness club brand offering multiple membership plans (monthly, yearly, age-based discounts and short-term passes) and an associated app (Moves) for managing subscriptions and access. Clubs offer in-person facilities and online account management through the Moves app and the website.

How to cancel Motion Fitness

• App Store (Apple): If you subscribed via Apple, cancel through Apple on your device: Settings → Your Name → Subscriptions → locate the Moves App and cancel. Motion/Moves cannot process Apple in‑app cancellations for you.
• Google Play: If you subscribed via Google Play, cancel through your Google Play account (play.google.com or the Play Store app). Motion/Moves cannot process Google Play cancellations for you.
• Web (MovesApp.com): If you subscribed via the website, log into your account at MovesApp.com, tap your profile photo → Billing Information → Subscriptions → cancel. Your access remains until the end of the billing period.
• In‑App (within Moves App): Open the Moves App → Profile tab → Manage Subscription → Billing Information → cancel. You retain access until the end of the current billing cycle.
• Registered mail (recommended for membership agreements or where a facility needs written notice): Send a signed cancellation letter by registered mail (proof of delivery recommended) to the facility address (see Address section). Keep a copy of the letter and the postal receipt.
• Important: Uninstalling the app or deleting the Moves app account does not cancel platform subscriptions; you must cancel through the platform or account where the payment was set up.

What happens when you cancel

When you cancel a subscription, auto‑renewal is stopped but you typically retain access until the end of the paid billing period. For subscriptions managed by Apple or Google, the platform controls the cancellation and timing; Moves cannot reverse or complete those platform cancellations for you. Motion may retain account and billing data as required by its terms and applicable law; contact Motion/Moves support for specifics about data retention or account deletion.

Will I get a refund?

Motion/Moves states that all sales are final and does not provide refunds or credits for missed classes, unused time, accidental purchases or failed cancellations, except where required by applicable law. Apple and Google handle refunds for purchases made through their stores under their respective policies - you must request those refunds from Apple or Google. In Canada, statutory consumer protections may override a “no refund” policy in specific circumstances (see Consumer Rights section).

Motion Fitness plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws can give you rights even when a business states “no refunds.” If services are faulty, unauthorized charges occur, or the merchant failed to deliver as promised, provincial or federal consumer statutes may entitle you to remedies including refunds or credits. If you believe your statutory rights apply, keep documentation, contact Motion/Moves first, and if unresolved, consider disputing the charge with your card issuer or contacting your provincial consumer protection office for guidance.

Customer experiences

Public reviews show a mix of experiences. Many members praise friendly staff, clean facilities, good energy in classes and well‑maintained equipment. At the same time, there are reports of difficult cancellations or disputes over outstanding balances - including at least one account of a member who negotiated in person but later faced significant financial settlement. These mixed reports underline the importance of keeping written records and proof of any cancellation or agreement.

Documentation checklist

• Account username/email and membership number
• Receipt or proof of original purchase and recurring billing statements
• Screenshots of subscription status in Apple/Google/Moves account
• Copies of signed membership agreement or contract (if any)
• Registered mail receipt or tracking number and any cancellation confirmation emails/messages
• Bank or credit card statements showing disputed charges (if applicable)

Common mistakes

A frequent mistake is assuming deleting or uninstalling the Moves app cancels the subscription; it does not. Another common error is asking Motion/Moves to cancel an Apple or Google Play subscription - those must be cancelled through the platform where the purchase was made. Failing to keep cancellation confirmations or postal receipts makes disputes harder to resolve. Also watch billing cycles: cancelling late in a cycle may mean you’re charged for the next period before the cancellation takes effect.

Comparative recap

After cancelling

After you cancel, check for and save any confirmation emails or screenshots showing cancellation. Monitor your bank and card statements for further charges and raise a dispute with your issuer if you are billed after cancellation. For App Store or Google Play purchases, use Apple Support or Google Play Help to request refunds if eligible. If a charge remains unresolved, contact Motion/Moves support with your documentation, and consider filing a complaint with your provincial consumer protection office if statutory rights may apply. For membership details see: Motion Fitness membership (Red Deer) and MovesApp.com. For platform help: Apple Support and Google Play Help. For general Canadian consumer information, see Government of Canada - Consumer Protection.

Address

Motion Fitness (facility mailing address for registered/certified notice): 431 Nelson Road, Saskatoon, SK, S7S 1P2, Canada.