Cancellation My Mad Muscles: Easy Method

What is My Mad Muscles

My Mad Muscles is a subscription-based fitness app that provides structured workout programmes, optional meal plans, and progress tracking for home and gym users. It offers multiple subscription options (monthly, multi-month, annual, add-ons, and a lifetime purchase) that unlock full access to workouts and nutrition content.

How to cancel My Mad Muscles

• App Store (iOS): If you subscribed via Apple, you must cancel through Apple’s subscription settings (Settings on your iPhone/iPad or Apple support). Mad Muscles cannot cancel an App Store subscription for you. Cancel at least 24 hours before the trial or billing date to avoid a renewal charge. For Mad Muscles guidance see their help article.
• Google Play (Android): If you subscribed via Google Play, cancel in your Google Play account under Payments & subscriptions. Again, do this at least 24 hours before the end of the current period. Mad Muscles cannot cancel Play-billed subscriptions. See Mad Muscles’ cancellation notes here.
• Website (direct purchase): If you subscribed on the Mad Muscles website, log in, open the top-right menu → My Account → My Subscription, then click “Cancel renewal.” Be aware the cancel button can take up to 24 hours to appear due to syncing delays; deleting the app will not cancel the subscription. See details at their support page.

What happens when you cancel

Cancelling a subscription stops automatic renewal at the end of your current paid period; you generally retain access until that period expires. For app-store billed subscriptions (Apple/Google), billing and renewal are controlled by the store. Cancelling does not necessarily delete your account or data - your profile, workout history, and any saved settings typically remain on Mad Muscles’ servers unless you request account deletion. Deleting the app or pausing the account will not cancel billing; you must use the correct cancellation method described above.

Will I get a refund?

Mad Muscles’ stated policy is that they are unable to provide refunds for subscriptions not cancelled within the required timeframe (usually at least 24 hours before renewal). For in-app purchases through Apple or Google Play, refunds must be requested through the respective store because those platforms handle payment processing. For website purchases, Mad Muscles may consider a voluntary money-back guarantee in some cases if you contact support within 30 days and can show you followed the plan for at least 14 consecutive days; refunds are reviewed case by case and are not granted for mere preference (e.g., “didn’t like the product”). See Mad Muscles’ refund guidance at their refund article.

My Mad Muscles plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection frameworks, digital goods can be subject to a cooling-off or cancellation period - often 14 days depending on the province and the nature of the digital content. Sellers must be transparent about price, renewal, and cancellation terms before purchase; failure to clearly disclose terms may engage provincial consumer-protection rules. If you believe Mad Muscles did not provide required pre-purchase information or has been unresponsive, you can escalate to federal or provincial authorities. Helpful resources include the Competition Bureau of Canada and your provincial consumer affairs office (for example, Ontario Consumer Protection).

Customer experiences

Reviews are mixed. Many users praise the app’s structured workouts, clear instructions and ease of use for home training. Others report frustration: unexpected charges, difficulty locating or activating the cancel button, and denied refund requests. Several reports note that deleting the app did not stop billing, and some users encountered multiple linked subscriptions that required separate cancellations. Support responsiveness and refund outcomes appear variable across reviews.

Documentation checklist

• Receipt or proof of purchase (App Store/Google Play receipt or website order email)
• Account username or email used for the subscription
• Dates: subscription start, charge/renewal date, date you attempted cancellation
• Screenshots of subscription pages, billing statements showing charges, and any in-app cancellation screens
• Copies of communication with support (emails, chat transcripts) and certified-mail proof if you sent a formal notice

Common mistakes

Common errors include deleting the app without cancelling the subscription, assuming email unsubscribe or account pausing stops billing, and waiting until after renewal to try to cancel. Some users cancel only one of multiple active subscriptions (e.g., cancelling a workout plan but not a premium subscription) and are surprised by continued charges. Another frequent issue is expecting an instant “cancel” button - Mad Muscles notes the button can take up to 24 hours to appear due to syncing.

Comparative recap

After cancelling

After you cancel, retain all documentation (receipts, screenshots, confirmation emails) until your billing period ends and any disputes are resolved. If you are billed after cancellation, first check which platform billed you (Apple, Google, or Mad Muscles website). For store-billed charges, submit a refund request through the appropriate store. For website-billed charges, contact Mad Muscles support and include your documentation. If informal resolution fails, escalate to your payment provider (bank or credit card issuer) and consider filing a complaint with your provincial consumer protection office or the Competition Bureau. For Mad Muscles support and help articles see cancellation guidance and refund guidance. If sending physical notice, use certified mail (raccomandata A/R) to ensure proof of delivery.

Address

Georgiou Christoforou 8, 2012 Strovolos, Nicosia, Cyprus