Cancellation service N°1 in Italia
Contract number:
To the attention of:
Cancellation Department – Nautilus
Via dell’industria, 54/56
04011 Aprilia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nautilus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Nautilus: Easy Method
What is Nautilus
Nautilus is a company (NAUTILUS S.r.l) that offers services or products under contract from its legal headquarters in Italy. This guide explains how a Canadian consumer can approach cancelling a Nautilus subscription or contract, what to expect, and what rights and remedies may be available in Canada.
How to cancel Nautilus
- Prepare a written cancellation request including your full name, account number or customer ID, date of birth (if required for ID), contract details, the effective date of cancellation, and a clear statement that you revoke or terminate the contract. Sign and date the letter.
- Send the cancellation by registered letter with return receipt (registered mail with A/R) to the company’s legal address: NAUTILUS S.r.l, Via dell’industria, 54/56, 04011 Aprilia (LT), Italia, CAP 04011. For greater traceability, use certified electronic delivery where available (PEC) or another form of legally recognized certified email; keep delivery receipts.
- Keep copies of the signed letter, proof of posting, the return receipt, and any email confirmations. If you notified Nautilus earlier by phone or email, include dates and names in your written notice and attach any supporting messages.
What happens when you cancel
Once Nautilus receives a valid cancellation request, the company should process termination according to the contract terms - including any notice periods or effective dates stated in the agreement. Access to services may end immediately on the effective date or at the end of the current billing period depending on the terms. Automatic renewals should cease after cancellation is acknowledged, but you should obtain written confirmation.
Nautilus should retain your account and payment records as required by applicable law; you may request confirmation of deletion or export of your personal data subject to Canadian privacy law (PIPEDA) and the company’s policies. Keep documentation proving the cancellation in case of disputes or billing after the termination date.
Will I get a refund?
Refunds depend on the contractual terms you agreed to with Nautilus. Some contracts allow a prorated refund for unused prepaid periods; others may not provide refunds for early termination or may impose cancellation fees. Exceptions can apply where the company failed to provide the contracted service, where Canadian consumer protection laws grant a right to refund, or where a cooling-off period applies under specific provincial rules.
If you paid by credit card and believe a refund is owed but Nautilus does not comply, you can contact your card issuer to dispute the charge. Document attempts to obtain a refund and allow the merchant reasonable time to respond before filing a dispute.
Nautilus plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Plan A | Varies | Varies |
| Plan B | Varies | Varies |
| Plan C | Varies | Varies |
Your consumer rights in Canada
Consumer protections in Canada are primarily governed by provincial and territorial consumer protection statutes and by federal laws that prohibit deceptive practices (e.g., the Competition Act). Rights vary by province: for example, some provinces provide cooling-off or cancellation periods for certain in-home or direct-sale agreements, while others regulate automatic renewal clauses and disclosure requirements. You may have remedies if a company engaged in false/misleading representations, failed to deliver services, or breached contract terms.
If you need assistance, contact your provincial or territorial consumer protection office, the Competition Bureau for deceptive marketing, or consider dispute resolution through small claims court for monetary claims. For privacy concerns about your personal information, consult the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).
Customer experiences
Reported experiences with cancelling cross-border or European-based providers can be mixed. Some Canadian consumers successfully cancelled by sending a clear, signed registered letter and retaining proof of delivery; others experienced delays in acknowledgement or billing continuing until proof of receipt was provided. Timely, documented communication and use of a traceable delivery method generally improved outcomes.
When problems arose, consumers benefitted from contacting their payment provider to dispute charges, filing a complaint with a provincial consumer protection office, or using small claims procedures for unresolved monetary disputes. Patience may be required when the company operates overseas and follows different internal processing timelines.
Documentation checklist
- Signed cancellation letter with date and clear statement of termination
- Account number, customer ID, contract copy or service agreement
- Proof of payment (receipts, credit card statements)
- Proof of posting and return-receipt (A/R) or certified email confirmation
- Copies of any prior correspondence (emails, chat logs, call notes with dates and names)
Common mistakes
Common errors include sending informal emails without a signed notice, addressing the notice to the wrong office or to general support instead of the legal address, failing to include identifying account details, and not keeping proof of delivery. For example, a consumer who only sent a standard email without a signature or receipt had difficulty proving the cancellation date when charges continued.
Another frequent mistake is missing contractual notice periods - if your agreement requires 30 days’ notice and you send a same-day termination, the company may bill you for the notice period. Always check the contract and send cancellation early enough to meet any required deadlines.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered letter with A/R | Possible if contract allows or pro-rata applies | Low - recommended; provides legal proof |
| Certified electronic delivery (PEC) or equivalent | Possible; similar to registered mail | Low - fast and traceable if accepted by recipient |
| Email or phone | Less reliable; depends on company policy | High - harder to prove without follow-up confirmation |
| Payment dispute (credit card) | Possible reimbursement if merchant refuses | Medium - subject to issuer policies and timelines |
After cancelling
After you cancel, confirm receipt and request written confirmation of termination and any refund or final balance. Monitor your bank and card statements for unexpected charges and be ready to present your documentation if you need to dispute a charge. If you want your personal data removed or exported, make a specific request and reference applicable privacy laws (PIPEDA) - if Nautilus is subject to EU law as an Italian company, you may also reference applicable EU data protection rules for cross-border data requests, but enforcement and remedies differ.
For further guidance or to file complaints, useful resources include the Government of Canada consumer information pages (https://www.canada.ca/en/services/consumer.html), the Competition Bureau (https://www.competitionbureau.gc.ca), and your provincial consumer protection office (search for your province name + "consumer protection").
Address
NAUTILUS S.r.l
Via dell’industria, 54/56
04011 Aprilia (LT), Italia, CAP 04011