Cancellation New York Sports Club: Easy Method

What is New York Sports Club

New York Sports Club (NYSC) is a commercial gym operator offering club access, group classes, personal training, and related services through memberships. The brand and its policies are U.S.-based under Town Sports International Holdings and can include varying local club rules, fees, and contract terms depending on location.

How to cancel New York Sports Club

• Follow one of these cancellation methods: in person at your home club (ask for a written confirmation), online via NYSC’s cancellation page (you will need your membership barcode, registered email, and home club information), by phone through Customer Care at 1-888-827-9262, or via the club’s email/contact form. If you prefer a paper trail, send a written cancellation request by certified/registered mail to the corporate mailing address (see Address section below) and keep proof of delivery. Note: you must give notice at least 5 business days before the end of the month to avoid being billed for the following month; canceling within that 5-day window may result in one additional billing cycle.

What happens when you cancel

When your cancellation is accepted, access typically continues until the end of your current billing cycle. For annual plans with a 12-month commitment, canceling during the commitment period will usually trigger a US$150 cancellation fee payable at the time of cancellation and you retain access until the billing cycle ends. Club records and your account details remain under NYSC control per their policies - keep copies of your cancellation confirmation and any correspondence. Expect final billing activity to appear on your bank/credit statements; review them after cancellation for any unexpected charges and retain evidence if you need to dispute charges.

Will I get a refund?

NYSC’s published policy is that all sales are final: there are generally no refunds or credits for missed reservations, clinics, private lessons, or unused personal training and small group training sessions (these are non-transferable and non‑refundable). In most cases failing to cancel within the required window or not following the required cancellation procedure will mean no refund. The exception to this strict no-refund stance is limited statutory consumer rights (see next section) or specific, documented club/billing partner errors or authorized refunds at the company’s discretion. Annual-contract cancellations during the 12-month commitment typically incur the stated cancellation fee rather than a refund.

New York Sports Club plans and pricing

Your consumer rights in Canada

NYSC’s standard policies note a 3-day cooling-off right immediately after joining, but that right must be exercised in-club or through the club/billing partner rather than via the app or online. Beyond that, consumer protection laws in Canada are provincial and can provide different protections for gym and fitness contracts (for example, requirements around disclosure, cancellation rights, and unfair contract terms). If you are in Canada, check with your province’s consumer protection office or a local consumer advice service to see whether additional statutory rights apply to your membership and how long any statutory cancellation periods last.

Customer experiences

User feedback on NYSC is mixed. Many members praise specific club locations and staff for friendliness, cleanliness, and community. However, a consistent theme in complaints concerns billing problems, difficulty canceling, unexpected charges, and slow or unsatisfactory customer service - some reviewers report being billed after attempted cancellations or experiencing long resolution times for disputes. Customer service ratings in various public complaint forums tend to be low, so keep careful records and expect to follow up if you encounter issues.

Documentation checklist

• Membership card or barcode, membership contract or confirmation email, government ID, record of payment (bank/credit card statement), cancellation request (signed or printed), proof of submission (in‑club receipt, online acknowledgement, email confirmation, or certified mail tracking/receipt), and any supporting documents for exceptions (e.g., doctor’s note for medical freeze).

Common mistakes

Common errors include missing the minimum 5-business-day notice before month-end and assuming cancelling via the app or by informal message is sufficient - NYSC’s cooling-off right cannot be exercised through the app or standard online methods and must be done in club or via the billing partner. Other mistakes are failing to obtain written confirmation of cancellation, not keeping proof of mailing or correspondence, and expecting refunds for unused sessions or for missed the cancellation window. If you rely only on verbal confirmation or forget to keep receipts, it is much harder to challenge subsequent charges.

Comparative recap

After cancelling

Keep copies of your cancellation confirmation and any receipts or tracking numbers. Monitor your bank or credit card statements for at least two billing cycles to ensure no unexpected charges appear; if you see charges you did not authorize after properly cancelling, contact NYSC in writing, then consider contacting your bank or card issuer to dispute unauthorized charges. For policy text, cancellation forms, and FAQs, refer to NYSC’s official resources: the how-to-cancel page (NYSC Cancel), club policies (NYSC Club Policies), and FAQs (NYSC FAQs).

Address

Send written cancellations or correspondence (certified/registered recommended) to:
New York Sports Club c/o Town Sports International Holdings, Inc., 399 Executive Boulevard, Elmsford, New York 10523, United States