Cancellation Obé Fitness: Easy Method

What is Obé Fitness

Overview

Obé Fitness is a subscription-based fitness service that offers live and on-demand classes designed primarily for at-home workouts. The service provides a variety of class types, instructors, and community features across mobile apps and a web platform.

How to cancel Obé Fitness

• Apple App Store subscription: On your iPhone or iPad go to Settings → your name → Subscriptions → Obe Fitness → Cancel Subscription. For step-by-step help see this guide.
• Google Play subscription: Open the Google Play app → Menu → Subscriptions → Obe Fitness → Cancel Subscription. See this guide for details.
• Web (credit/debit card) subscription: Log into your Obé account in a browser → click your initials → Manage Subscription → follow the cancellation prompts. If you cannot cancel online, Obé’s support may require a phone call to 1-888-820-0856 (Mon - Fri, 9:30 a.m. - 4:00 p.m. EST) or an email to [email protected]. See a step guide at DoNotPay.
• Note: some customers report needing to call support or experiencing long wait times and other difficulties; keep documentation of attempts and confirmation of cancellation.

What happens when you cancel

When you cancel an Obé subscription you generally retain access through the end of the current billing period; the subscription will not renew after that date. If you cancel during a free trial before it ends, you should not be charged. Obé may retain account data (profile, workout history) per their policies; if you want data removed, contact support and request account deletion. Keep records of any cancellation confirmation you receive.

Will I get a refund?

Obé’s stated practice is that refunds for charges already processed are generally not provided if cancellation is made after billing. The 7-day free trial will prevent charges if you cancel before the trial ends (trial.obefitness.com). That said, there are documented exceptions: consumer complaint records indicate Obé may issue one-time refunds as a goodwill gesture in some cases. If you believe you were charged in error or after cancellation, contact Obé support and keep all evidence; you can also request a refund through the platform used to bill you (Apple/Google) or your card issuer if appropriate.

Obé Fitness plans and pricing

Your consumer rights in Canada

In Québec, the Consumer Protection Act provides specific rules for fitness services: you generally may cancel before services are delivered without fees, or within a short statutory period (often measured as a fraction of contract duration) with limited fees, and you must be refunded for unused services. See the Office de la protection du consommateur guidance at opc.gouv.qc.ca. In Ontario and other provinces, general consumer protection laws guard against unfair practices such as surprise renewal charges or unreasonable obstacles to cancellation; if you encounter unresolved billing or cancellation problems you can raise a complaint with your provincial consumer protection office or consider a charge dispute through your card issuer.

Customer experiences

Many users report positive experiences with Obé’s class variety, instructors, live classes, and on-demand convenience. Reviews on platforms like Trustpilot highlight enjoyment of the content and community. However, a notable portion of complaints involve billing and cancellation difficulties: long wait times, continued charges after cancelling, and challenges reaching customer service. Complaint records (including BBB entries) also mention surprise renewals and occasional refusals of refunds, though some customers have received one-time goodwill refunds.

Documentation checklist

• Account email/username and subscription method (App Store, Google Play, or web).
• Receipt or proof of payment (transaction date, amount, last 4 digits of card).
• Dates and screenshots of subscription status or cancellation attempts.
• Any confirmation emails, chat transcripts, or case/reference numbers.
• Phone call log: date/time, who you spoke with, and what was said.

Common mistakes

Avoid assuming cancellation in one place stops billing everywhere: subscriptions made through the App Store or Google Play must be cancelled through those platforms, not from the Obé app or website. Many customers also fail to save confirmation details or miss the end of a free trial and get charged. Other common issues include only disabling the app (instead of cancelling the subscription), not documenting phone calls or emails, and not checking bank or card statements for recurring charges after cancellation attempts.

Comparative recap

After cancelling

After you cancel, check for a confirmation email or on-screen confirmation and save it. Monitor your bank or card statements for at least one billing cycle to ensure charges stop. If charges continue, contact Obé support with your documentation and ask for immediate reversal; if unresolved, contact your payment provider to dispute the charge. Helpful resources: Obé trial information at trial.obefitness.com, cancellation guides at joinchargeback.com and DoNotPay, and consumer complaint records such as the BBB profile (bbb.org). If you live in Québec or Ontario, consider contacting your provincial consumer protection office for guidance.

Address

For mailed correspondence (e.g., cancellation letter), the most appropriate corporate mailing address is:

Obé Fitness
5430 LBJ Freeway, Suite 900
Dallas, TX 75240 USA

Consider sending important letters by certified mail and keep delivery proof.