Cancellation Omo Fitness: Easy Method

What is Omo Fitness

Overview

Omo Fitness is a digital subscription service and mobile app designed to help users track meals, water intake, weight and other health metrics. It offers features such as food scanning and a food database, and is distributed through the App Store (iOS), Google Play (Android) and Omo’s web portal.

How to cancel Omo Fitness

• App Store (iOS) - Cancel through your Apple ID Settings: Settings → [your name] → Subscriptions → Omo → Cancel. You must cancel at least 24 hours before the next billing cycle. See Omo’s guidance: Cancel via Apple ID (Omo Support).
• Google Play (Android) - Cancel in the Google Play Store app: Menu → Subscriptions → Omo → Cancel. You must cancel at least 24 hours before the next billing cycle. See Omo’s guidance: Cancel via Google Play (Omo Support).
• Web (Omo website / account portal) - Log into your Omo account on the web, go to Account Settings → Subscription, and cancel there. You must cancel at least 24 hours before the next billing cycle. See Omo’s guidance: Cancel via web Cabinet (Omo Support).
• Support contact (web) - If you prefer, submit a cancellation request via Omo’s web Contact Form. Omo documents this option: Contact Form (Omo Support). For proof of delivery, you may also send a registered letter to Omo Creates (address below).

What happens when you cancel

When you cancel a subscription through the correct channel, the subscription will be set to not renew and you will retain access to paid features until the end of the current paid billing period. Because billing and refunds for purchases made through the App Store or Google Play are controlled by those platforms, final payment handling and refund eligibility depend on the purchase channel. Your Omo account and any stored data are typically preserved unless you explicitly delete the account; check your account settings or contact Omo support if you need data removed.

Will I get a refund?

Refund eligibility depends on how the subscription was purchased. Purchases made through Apple’s App Store must have refunds requested directly from Apple; the app developer cannot issue those refunds. Purchases made through Google Play must have refunds requested from Google Play; again the developer cannot issue those refunds. Web purchases (purchased directly via Omo’s website) may be eligible for Omo’s money-back guarantee under specific conditions - for example, technical issues or lack of visible results - and web refund requests are handled via the Contact Form and are processed within approximately 3 - 5 business days. Separately, under Canadian consumer protection laws, you may have statutory remedies if you believe you suffered an unfair practice; in such cases consider contacting your payment provider or provincial consumer protection office.

Omo Fitness plans and pricing

Your consumer rights in Canada

Canadian consumer protection requires that digital subscription services disclose clear cancellation and refund terms and obtain consent for automatic renewals. Consumers generally have protections against unfair or deceptive business practices and may be entitled to remedies when terms are not honoured. Practical steps include keeping receipts and cancellation confirmations, requesting refunds through the payment platform (Apple/Google) if applicable, disputing unauthorized charges with your card issuer, and contacting your provincial consumer protection office if you cannot resolve the issue directly. This summary is informational and not legal advice; contact a consumer protection agency or legal professional for guidance on specific disputes.

Customer experiences

Reviews are mixed. Many users praise Omo’s tracking tools - meal and water tracking, weight logging, scanning and the food database - and some report responsive customer service. However, there are recurring negative reports about unexpected auto-renewals, difficulty cancelling and delays or denials of refunds, with multiple users describing frustrating billing experiences. These differing reports underline the importance of cancelling through the correct platform and retaining written proof of any cancellation or support interaction.

Documentation checklist

• Proof of purchase (App Store/Google Play receipt or web order confirmation)
• Screenshot of subscription page showing renewal date or subscription status
• Cancellation confirmation (email, screenshot or platform confirmation)
• Copies of any correspondence with Omo support (timestamps and message content)
• Bank or card statement showing the charge(s)
• If you send mail, registered-post proof of dispatch and receipt

Common mistakes

Common errors include attempting to cancel the subscription inside the app rather than through the platform that manages payment (Apple ID, Google Play, or the web portal), cancelling too close to the renewal time (less than the required 24 hours), and assuming cancellation equals an automatic refund. Another frequent issue is not saving a cancellation confirmation or failing to keep receipts and screenshots, which makes disputes harder to resolve. Example: a user who purchased via iOS and tried to request a refund directly from Omo will generally be redirected to Apple, because Apple controls App Store refunds.

Comparative recap

After cancelling

Keep all confirmation emails, screenshots and billing records until the subscription and any disputes are fully resolved. If you purchased via Apple or Google, start refund requests with Apple or Google respectively. Useful links: Omo cancel via Apple ID - support.omo-app.io (Apple cancel); Omo cancel via Google Play - support.omo-app.io (Google cancel); Omo web cancellation and contact form - support-web.omo-app.io (web cancel/contact); Omo web refund policy - support-web.omo-app.io (web refunds). If you cannot resolve charges, contact your card issuer to dispute unauthorized charges and consider contacting your provincial consumer protection office for further help.

Address

Omo Creates
Unit 5, Durham Yard, Teesdale Street 5
London E2 6QF
United Kingdom