Cancellation service N°1 in United States
Cancellation Palm Beach Tan: Easy Method
What is Palm Beach Tan
Palm Beach Tan is a U.S.-based tanning salon chain offering membership plans for sunbed and sunless (spray) tanning, plus retail products and loyalty (Premier Rewards) programs. The company’s published policies and most storefront operations reflect U.S. pricing and procedures; no official Canadian locations or Canadian-dollar pricing are available as of 2024/2025.
How to cancel Palm Beach Tan
Cancellation procedures vary by source. The standard, most reliable method is an in-person request at any Palm Beach Tan salon; some customers report phone cancellations are possible in exceptional cases. If you want to minimize the risk of disputed billing, submit your request early and keep written proof.
- Visit any Palm Beach Tan salon in person and request membership cancellation. Ask staff to complete and date the cancellation and to give you a copy (or take a clear photo).
- Request cancellation no later than the 25th of the month to avoid being billed for the next billing cycle.
- If you cannot attend in person, call the salon or corporate customer service and clearly state you are requesting cancellation; note that phone cancellation is reported as possible by some customers but is not the standard method.
- As an additional or backup step, send a written cancellation letter by registered mail (for example, raccomandata A/R) to Palm Beach Tan’s corporate address to ensure delivery and to retain proof of mailing.
- Keep copies/screenshots of membership pages, confirmation emails, receipts, and any names/notes from staff or phone agents. Note that App Store / Google Play cancellation routes for Canadian users are not documented publicly.
What happens when you cancel
When you cancel, access to membership services (including tanning beds or spray sessions tied to the membership) ends according to the salon’s practice and billing cycle; you should confirm the exact end date when you cancel. If you had Premier Rewards status, sources indicate that status is paused on cancellation and benefits are reset when you reactivate a membership. Cancellation does not automatically remove account data - ask the salon or corporate office what data they retain and how to request deletion if desired.
Will I get a refund?
Palm Beach Tan advertises a 30-day money-back satisfaction guarantee: if you cancel within 30 days of signing up, you may be eligible for a refund for unused sessions. Refund processing is typically reported to take about 15 business days. Outside the 30-day window, standard policy is that refunds are not generally given - refunds are normally limited to unused sessions only. There are documented exceptions in customer complaints where a refund was issued outside standard policy, but those appear to be case-specific and not guaranteed.
Palm Beach Tan plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| PBT One® (US, introductory) | US$14.95/mo (plus startup fee and tax) | Monthly | Access to base-level sunbed or spray; advice from beauty consultants |
| Membership tiers (US, Silver to Platinum) | US$29.95 to US$99.95/mo | Monthly | Unlimited tanning at varying bed levels (Silver, Gold, Platinum, Diamond) |
| Sunless Premier Membership (US) | US$59.95/mo or US$25 for one session | Monthly or per session | Sunless (spray) tanning services |
Note: these amounts are U.S. pricing. No official Palm Beach Tan pricing in Canadian dollars or Canadian locations was located; Palm Beach Tan did not operate in Canada as of 2024/2025.
Your consumer rights in Canada
In Canada, provincial and federal consumer-protection laws generally provide a minimum right to cancel certain distance or online purchases - commonly a 14-day right for digital/distance contracts though specifics vary by province. Palm Beach Tan’s advertised 30-day satisfaction guarantee is more generous than the typical statutory minimum; however, enforcement can be affected by whether the sale was made in person, via a U.S. website, or through an app/store. If you believe a merchant has not honored a statutory right, contact your provincial consumer-protection office or a credit-card issuer to dispute unauthorized or continuing charges.
Customer experiences
Reviews are mixed. Some customers praise convenient locations and salon hours. Negative reports are more frequent and include complaints of rude or unhelpful customer service, instances of being billed after requesting cancellation, perceived false advertising, and dissatisfaction with product or service quality. Several customers have reported difficulty cancelling without an in-person visit and disputes over refunds or continued billing after cancellation.
Documentation checklist
- Membership/account number, sign-up date, and plan details
- Copy of the original agreement or receipt and any welcome emails
- Proof of payments or bank/credit-card statements showing charges
- Written cancellation request (email or letter) and the in-person cancellation confirmation or staff name
- Proof of registered-mail sending and delivery (if you mail a cancellation)
- Photos/screenshots of app/portal pages, confirmation screens, and any error messages
- Notes of phone calls (date, time, agent name) and any case or ticket numbers
Common mistakes
Common errors include missing the 25th-of-month cutoff and being charged for the next cycle, failing to keep proof of cancellation (no copy or photo of the written confirmation), assuming App Store or Google Play cancellation is supported for Canadian users when there’s no documented process, and waiting past the 30-day satisfaction window for a refund. Another frequent mistake is not monitoring bank statements immediately after cancellation and not disputing unauthorized post-cancellation charges promptly with the payment provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/App (general / PBT portal - see in-person requirement) | Eligible within 30 days for unused sessions; otherwise refunds not generally given | Moderate - company policy emphasizes in-person cancellation; follow portal guidance and get written confirmation |
| Phone | Same refund rules apply, but outcomes vary; phone cancellation may be accepted in some cases | Variable - sometimes accepted but less consistent than in-person; obtain written confirmation |
| App Store / Google Play | No documented process or information for Canadian users; refunds unknown | High / Unknown - no clear public procedure for Canadian users; may require payment-provider dispute |
After cancelling
After you cancel, keep all confirmation documents and monitor your bank or credit-card statements for at least one additional billing cycle. If you see an unauthorized charge, contact your payment provider to dispute the charge and provide your cancellation proof. If you need more help, you can contact Palm Beach Tan’s corporate office or consult Canadian consumer-protection resources and the Better Business Bureau to file complaints or seek mediation.
Helpful links: Palm Beach Tan - official site, Government of Canada - Consumer Protection, Better Business Bureau.
Address
Palm Beach Tan, Inc.
633 E. State Hwy 121 Suite 500
Coppell, TX 75019
United States
Recommendation: send a written cancellation letter by registered mail (raccomandata A/R or equivalent) to the address above and retain proof of mailing and delivery. If you visit a salon in person, request a dated written confirmation and keep a copy.