Cancellation Peloton: Easy Method

What is Peloton

Peloton is a fitness company that offers connected exercise equipment (bike, Bike+, tread, rower) and subscription-based workout content delivered through a touchscreen on the hardware or via mobile apps. Memberships give access to live and on-demand classes, performance metrics, and community features while hardware is sold or rented separately.

How to cancel Peloton

• App Store (iOS): Open iOS Settings → tap your name → Subscriptions → select Peloton → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle; no prorated refund except where law requires.
• Google Play (Android): Open Play Store → profile → Payments & Subscriptions → Subscriptions → select Peloton → Cancel. Cancellation takes effect at the end of the current billing cycle; no prorated refund except where law requires.
• Web (Peloton site for All‑Access membership): Log into members.onepeloton.com → Preferences or Memberships → Manage → Cancel Subscription. Cancellation takes effect at the end of the then-current period; no prorated refund except where Canadian law applies.

What happens when you cancel

When you cancel a Peloton membership, access to paid membership features continues until the end of your paid billing period. After that date, subscription features tied to the All‑Access or App membership are removed from your account; your workout history and account data are typically retained so it can be restored if you reactivate. Cancelling a membership does not automatically arrange returns for hardware or reverse any hardware rental agreements - equipment returns follow separate Home Trial or return procedures. If you manage the subscription through Apple or Google, retaining access through the end of the billing cycle is handled by that app store.

Will I get a refund?

Peloton's standard policy is that membership cancellations do not receive prorated refunds: once you cancel, you normally keep access until the period ends but are not refunded for unused days. Exceptions exist where applicable law requires a refund or cooling‑off right (some Canadian statutory rights may apply). Equipment purchases on an eligible Home Trial may be fully refunded if returned within the Home Trial window (typically 30 days) including product, delivery, membership and accessories subject to the program terms. Outside Home Trial returns are possible within 30 days of delivery but return shipping or collection fees apply (for example, bike returns may incur substantial return costs). Apparel returns in Canada are accepted within 30 days (60 days during holiday promotions) if unworn with tags; a C$11 restocking fee and non‑refundable shipping may apply.

Peloton plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws may provide additional rights beyond Peloton's stated policies. Some memberships or distance‑selling transactions can carry a statutory cooling‑off period (varies by province but often around 10 days) that allows cancellation and a refund in certain circumstances. Home Trial programs are a separate contractual arrangement that typically allow a full refund if equipment is returned within the 30‑day Home Trial window. Outside Home Trial windows, provincial rules and the seller's return policies determine remedies; where conflicts arise, local consumer protection offices or provincial ombudsmen can advise on statutory rights and returns. If you plan to rely on a provincial cancellation notice, sending it by registered mail and retaining proof is commonly recommended.

Customer experiences

User feedback is mixed. Positive comments often praise Peloton's instructors, high‑quality content, variety of classes, and the convenience of preserving workout history for reactivation. Several reviewers rate the content and connected experience highly. On the other hand, a significant portion of reviews and forum posts describe poor customer service experiences - slow or unresponsive support, missed technician visits, repair delays, billing errors and difficulties managing or cancelling subscriptions on the website. Some users also reported loss of certain device functions after cancelling membership and disputes about equipment condition on delivery. These recurring themes suggest being prepared with documentation and patience when dealing with returns or billing issues.

Documentation checklist

• Account email and username, order number(s), and purchase dates
• Payment receipts, proof of payment (card statement or invoice)
• Screenshots of subscription status, cancellation confirmation, or error messages
• Hardware serial number and delivery tracking or signed delivery receipt
• Return authorization emails, shipping labels, and photos of the item(s) if returning

Common mistakes

Common mistakes include cancelling in the wrong place (for example cancelling a credit card payment without cancelling the subscription via the App Store or Google Play), assuming a mid‑cycle refund will be issued, and failing to keep confirmation evidence of cancellation. Customers also sometimes miss the distinction between membership cancellation and hardware return - cancelling membership does not automatically trigger a Home Trial return or collection. Another frequent error is waiting past the Home Trial return window or returning items without following Peloton's specified process, leading to return shipping fees or denied refunds.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation and check that access ends at the expected date. If you purchased equipment and are within the Home Trial window, follow Peloton’s Home Trial return steps promptly to preserve eligibility for a full refund; outside of the Home Trial window, read the returns policy carefully and prepare for potential shipping or restocking fees. For assistance or disputes, use Peloton’s official support channels and keep all documentation. Helpful official pages include Apple’s subscription support (Cancel subscriptions on iPhone or iPad), Google Play’s subscription support (Cancel subscriptions) and Peloton’s account/support pages (members.onepeloton.com and Peloton Support). If you believe your statutory consumer rights apply, contact your provincial consumer protection office for guidance.

Address

Suite 8424, 709 Yates St., Victoria, BC V8W 3S1, Canada