Cancellation Physiq Fitness: Easy Method

What is Physiq Fitness

Physiq Fitness is a gym chain and membership provider that operates through in‑club services and an online/app membership platform. It manages month‑to‑month and fixed‑term (annual) membership agreements and offers separate personal training services.

The company publishes policies and terms on its website that govern cancellations, billing, and app/site use; however, its publicly available documents do not list a Canada‑specific refund or statutory “cool‑off” clause.

How to cancel Physiq Fitness

• For month‑to‑month memberships: submit 30 days’ written notice using one of these methods - the Physiq app, your online membership account (Agreement tab), or the cancellation link provided by Physiq. Termination takes effect 30 days after Physiq receives your written notice; any charges due before termination still apply (see Physiq policies).
• For 12‑month (annual) contracts: submit a cancellation request and pay the required cancellation fee. The fee must be submitted within 7 business days of your regular monthly or biweekly due date; any fees due in that period still apply (see Physiq policies).
• If you have Personal Training services, cancel those separately by emailing the gym as Personal Training is handled independently from membership cancellations (see Physiq policies).
• Membership terminations are not transferable to another person; if you need to stop billing for someone else, contact Physiq directly for options.
• If you prefer registered mail, send your cancellation letter to the corporate headquarters address (see Address section below) and keep proof of delivery.

What happens when you cancel

For month‑to‑month memberships, cancellation is effective 30 days after Physiq receives your written notice; you retain access until that termination date and are responsible for any charges due before termination. For annual contracts, cancellation requires a request and the applicable cancellation fee, with timing tied to your regular due date as described above.

Personal Training is handled separately and will remain active until you follow the provider’s cancellation process for those services. Physiq’s online/app terms indicate that account and billing records are maintained for administration; expect the company to retain membership records in accordance with its terms and applicable laws. Memberships that are not fully paid or that have outstanding balances may not be considered cancelled until amounts are resolved, which can affect continued billing or collections activity.

Will I get a refund?

Physiq does not publish a Canada‑specific refund policy and its accessible Terms & Conditions state that reimbursement will not be made for membership cancellations prior to a monthly renewal date. In practice that means there is no automatic entitlement to a pro rata refund for stopping membership mid‑billing period under their posted terms.

Exceptions can apply under law (see next section). If you believe you qualify for a refund under a statutory right or because Physiq failed to follow its own cancellation process, you should document your case and escalate through the channels described below.

Physiq Fitness plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province. Some provinces provide a statutory “cool‑off” or cancellation right for contracts signed at a distance (commonly 10 - 14 days) or regulate auto‑renewal and unfair practices. Because Physiq’s published policies do not affirm a Canadian refund or a 14‑day cancellation right, you may still have statutory rights under your provincial consumer protection act (for example, BC’s Business Practices and Consumer Protection Act or Ontario’s Consumer Protection Act) that can override or supplement the company policy.

If Physiq continues billing after you submit a valid cancellation, or refuses to accept a lawful cancellation, you can escalate the matter to your provincial consumer protection office, file a complaint with the provincial regulator, or dispute the charge with your bank or card issuer. Keep clear documentation - dates, screenshots, receipts, and correspondence - to support your claim.

Customer experiences

There are mixed reports in public review sources. Some customers report straightforward cancellations when using the app or online account, but several negative reviews describe ongoing billing after cancellation attempts, difficulty reaching staff, demands for payment involving collections, and challenges when trying to cancel during personal hardship. There are no Canada‑specific positive reviews located on major review platforms in the available records.

These accounts suggest that while Physiq’s written process is clear, execution can sometimes be inconsistent - making documentation and following the prescribed written cancellation channels important.

Documentation checklist

• Membership agreement or contract (scan or photo)
• Proof of cancellation submission (app confirmation, screenshot of cancellation link, emailed request, or registered‑mail receipt)
• Dates of notice and effective termination date (screenshots or confirmation messages)
• Billing statements or bank/credit card transactions showing charges you dispute
• Copies of any email correspondence with Physiq or staff, and notes of phone calls (dates, times, names)
• Medical or hardship documentation if you are seeking special consideration

Common mistakes

Common mistakes include relying on a phone call alone (Physiq requires written notice via the app/online/cancellation link for month‑to‑month), failing to allow the full 30‑day notice period so charges continue, not paying required outstanding fees for annual contract cancellations (which can prevent termination), and not saving confirmation proof. Another common issue is assuming a verbal promise from staff stops billing; always secure written confirmation and monitor your bank statements for continued charges.

Comparative recap

After cancelling

After you submit cancellation, monitor your account and bank/credit card statements for at least one full billing cycle to ensure charges stop at the effective termination date. If charges continue, immediately contact Physiq with your documentation and request written confirmation that billing will stop. If you cannot resolve the issue with Physiq, escalate by disputing the charge with your payment provider and/or filing a complaint with your provincial consumer protection office.

Helpful links: Physiq policies - https://physiqfitness.com/policies/; Physiq terms and conditions - https://physiqfitness.com/terms-and-conditions/; general Canadian consumer information - https://www.canada.ca/en/services/consumer.html.

Address

Corporate / registered mail address (use for registered cancellation letters): 4825 Commercial Street Southeast, Salem, Oregon, United States.