Cancellation Planet Fit Club: Easy Method

What is Planet Fit Club

Planet Fit Club (commonly referenced as Planet Fitness in many sources) is a chain of budget-friendly fitness clubs offering basic and upgraded membership tiers across Canada. Clubs typically provide access to cardio and strength equipment, group programming or training resources through the PF app, and - for higher tiers - multi‑club access and spa amenities.

How to cancel Planet Fit Club

• Visit your home club in person and request cancellation; ask for a signed receipt or written confirmation from staff. This is the most reliable method reported in Canada.
• If you cannot attend in person, prepare a written, signed cancellation letter addressed to your home club and send it by certified mail (return receipt requested) so you have proof of delivery; keep copies of the letter and postal receipt.
• Do not rely on the App Store/Google Play mobile app for cancellation in Canada - Planet Fitness Canada typically does not accept cancellations via those channels. For the official steps see Planet Fitness cancellation guidance.
• When cancelling, provide your membership number, full name, and photo ID; ask staff to note the cancellation date and any required buyout fee (if on a minimum-term contract).

What happens when you cancel

When cancellation is processed, your club access should end on the cancellation date recorded by the club. Monthly automatic billings should stop after the cancellation takes effect, but members often must monitor bank or card statements to confirm no further charges occur. Annual fees or pre‑paid periods are typically not automatically refunded by policy; handling of data (account records) follows club retention practices and you may want to request confirmation in writing that your account has been closed.

Will I get a refund?

Planet Fit Club’s standard policy is not to refund unused membership time for monthly or annual fees. Exceptions are rare and discretionary: refunds or credits may be considered if services were not provided (for example, a prolonged club closure) or in the event of clear billing errors. If you are under a minimum‑term contract and cancel early, an early‑termination or buyout fee (commonly noted at around C$58 in some reports) is usually charged and is generally non‑refundable. Refunds for duplicate or erroneous billing are handled case‑by‑case and typically require documentation and manager approval.

Planet Fit Club plans and pricing

Typical additional charges reported include a small enrollment/startup fee (often ~C$1) and an annual fee (~C$49), though exact amounts can vary by club and location. These prices reflect multiple Canadian locations as of early 2026.

Your consumer rights in Canada

Under Canadian consumer protection principles, you may have rights to refunds or credits when contracted services are not provided (for example, if a club closes and cannot provide access). Planet Fit Club’s posted policies may differ from statutory consumer protections, so keep documentation and pursue remedies through provincial consumer protection offices if needed. If charges continue after you cancel, you can escalate to provincial consumer protection agencies, file a complaint through the Better Business Bureau, or dispute unauthorized charges with your bank or card issuer. Retain proof of cancellation (signed forms, certified mail receipts) as evidence.

Customer experiences

Experiences are mixed in Canada. Some members report quick, straightforward in‑person cancellations with immediate confirmation and no further billing. Others report difficulty cancelling online or by phone, receiving continued charges after they believed they had cancelled, delayed or refused refunds when clubs closed, and inconsistent customer service responses. Billing anomalies such as unexpected intermittent charges have been reported; many affected members say they were told to appear in person even during periods when access was limited.

Documentation checklist

• Photo ID matching the membership name
• Membership card/number and signed membership agreement
• Signed written cancellation letter (if mailing) with date and request to terminate membership
• Certified mail receipt/return receipt or in‑person signed receipt/confirmation from club staff
• Copies of recent bank or card statements showing billing to the club
• Any correspondence with club management (emails, chat transcripts) and photos of closures or access issues, if relevant

Common mistakes

Common errors include assuming the mobile app, App Store or Google Play cancellation will stop Canadian memberships (these channels are generally not accepted in Canada), failing to obtain proof of cancellation (no signed receipt or certified mail return), missing contract or annual fee deadlines (such as notice deadlines before annual fees post), and not monitoring bank statements after cancellation. Relying on anecdotal workarounds (for example, changing a “home club” to a U.S. location) is unreliable in Canada and can leave you without recourse.

Comparative recap

After cancelling

After you cancel, keep your proof of cancellation in a safe place and monitor your account or card statements for at least two billing cycles to ensure no further charges occur. If billing continues, present your documentation to the club manager and request reversal; if that fails, contact your bank to dispute the charge and consider filing a complaint with provincial consumer protection authorities or the Better Business Bureau. For official guidance on cancellation steps see Planet Fitness cancellation instructions, and for industry discussion about online cancellation policies see Investopedia. If you need to escalate, you can consult the Better Business Bureau (Canada) or your provincial consumer protection office.

Address

PLANET Società Sportiva Dilettantistica a R.L., Via Nazionale per Teramo 31, 64021 Giulianova (TE), Italia