Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rhinofit
3001 Eastland Blvd, Suite 5
33761 Clearwater
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rhinofit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Rhinofit: Easy Method
What is Rhinofit
Rhinofit is a fitness business management platform used by gyms and studios for member and staff management, scheduling, check‑in, point of sale, digital waivers and related services. It is sold as B2B software packages (including free startup plans for qualifying businesses) and also supports hardware integrations such as door access control.
The product is commonly distributed to Canadian customers through RhinoFit’s online store and account portals; RhinoFit’s public materials and reviews indicate it is positioned as an easy‑to‑use, value‑priced solution for small and mid‑size fitness operators.
How to cancel Rhinofit
- Standard approach (recommended): Email customerservice@rhinofit.ca stating your account name, account email, plan, and the date you want cancellation to take effect. For sales queries use team@rhinofit.ca. Phone or email are the fastest methods for most accounts; you can also use postal mail to the corporate address if required.
- Monthly recurring memberships (general): Monthly plans automatically renew unless cancelled. Provide at least 30 days’ notice before the next billing date to stop the next payment.
- RhinoFit store - 1‑month auto‑renewing memberships: These require a written cancellation notice that is SIGNED BY A RBF (RhinoFit) EMPLOYEE and dated at least 14 days before your next withdrawal date. According to RhinoFit store terms, cancellation for these specific contracts is not allowed online or by phone; follow the written procedure requested by the store terms.
- Store variant plans labelled “Preferred”, “Standard” or “Basic”: These plans state “no contracts” but impose a cancellation fee ($45, $30, $20 respectively) and require you to submit cancellation at least 15 days before the next bill date via email to cancelicg@gmail.com.
- If you send postal mail, include your account details, the cancellation request and a dated signature, and send it to: RhinoFit, 3001 Eastland Blvd, Suite 5, Clearwater, Florida 33761, United States. Keep proof of delivery.
What happens when you cancel
When cancellation is processed, access to RhinoFit services typically stops at the end of the current paid period unless otherwise specified in your agreement. Automatic renewals will cease for cancelled plans, but you should confirm the effective cancellation date in writing. Data retention and export policies vary; request confirmation that your member and billing data will be exported or retained and ask for a copy of any essential reports before access ends.
For plans requiring employee‑signed written cancellation, processing may be delayed until the required signature and timing conditions are met; always obtain written confirmation from RhinoFit that your request was accepted and note the date the cancellation will take effect.
Will I get a refund?
RhinoFit’s publicly posted policy for physical products (updated Dec 12, 2022) states no refunds are offered for products; exchanges are allowed within 30 calendar days only if the product is defective, unused and in original packaging, and exchange shipping costs are not refunded. For software subscriptions and memberships there is no explicit, public refund policy found; cancellation terms reference fees and notice periods but do not promise refunds for unused portions.
In practice, refunds for memberships or pro‑rated unused time are not stated as standard and may be unlikely unless required by contract terms, provincial consumer protection laws, or if RhinoFit agrees on a case‑by‑case basis. If you believe a refund is owed (for example, for undelivered services or misleading terms), ask RhinoFit in writing and preserve all correspondence; you may also seek advice from your provincial consumer protection office.
Rhinofit plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Software Package | C$57.00/month | Monthly | Member & staff management, class & appointment scheduling, check‑in/reserve/attend, tablet kiosk and mobile app, belt & progression tracking, digital waivers, point of sale & product store, payment processing, email/SMS messaging |
| Start‑Up Software Package | C$0/month (qualifying businesses) | Monthly | Same features as Standard (limited access) for operations with ≤20 active users and ≤C$2,500 in payments logged |
| Health Club (24/7 Access) Package | C$99/month (software only) or C$149/month (with DAC bundle) | Monthly | All Standard features plus 24/7 door access control API, mobile key tags, visitation tracking, real‑time access, voice notifications; hardware extra or bundled |
Your consumer rights in Canada
Canadian consumer protection is governed largely by provincial statutes and requires that key terms (including cancellation, renewal and refund terms) be clearly disclosed. If RhinoFit’s cancellation requirements, fees or lack of refunds were not adequately disclosed at the time of sale, or if services were not delivered as promised, provincial consumer protection laws may provide remedies including cancellation without penalty or a refund. Rights can vary by province, so check your provincial consumer protection office for exact rules and timelines.
If you suspect the terms were misleading or insufficiently disclosed, save all promotional material, the contract, invoices and correspondence, and consider contacting your provincial consumer protection authority or a local consumer advice organization for next steps.
Customer experiences
User reviews are mixed. Many reviewers on sites such as Capterra praise RhinoFit for ease of use, responsive support and good value for money, with a notable number recommending the product. Other reviewers (on TrustPilot, GetApp and similar sites) report issues such as unexpected or undisclosed termination fees, difficulty accessing billing history, challenges obtaining refunds on cancellation, problems with pre‑billing and complaints about contract transparency.
Because experiences vary, documenting your communications and asking for written confirmation of cancellation requirements, fees and any refund offers will help if a dispute arises.
Documentation checklist
- Account name and account email used with RhinoFit
- Invoice or billing statements showing plan and billing dates
- Copy of the contract, terms of service, or plan description you were sold
- All emails or messages exchanged with RhinoFit about cancellation or billing
- Proof of delivery if you send postal mail (tracking number or signed receipt)
- Any confirmation of cancellation from RhinoFit (email, signed letter)
Common mistakes
Common problems include missing the required notice window (for example, failing to provide 30 days’ notice for monthly plans or missing the 14‑day written requirement for certain store memberships), sending cancellation to the wrong email address, and not obtaining written confirmation of the accepted cancellation date. Another frequent issue is assuming a pro‑rata refund will be issued automatically - RhinoFit’s public materials do not promise refunds for unused membership time.
Example: a customer who emails a generic support address without including account identifiers or a clear effective date may find the request was not processed in time and is charged for another full billing period. Always include account details and request written acknowledgement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to customerservice@rhinofit.ca | Unlikely by default for unused time; case‑by‑case | Easy - fastest for most accounts |
| Phone | Unlikely by default; get written confirmation | Easy - quick but follow up with email |
| Postal mail to corporate address | Unlikely by default; proof of delivery helps disputes | Medium - slower, useful when signature/record required |
| Written cancellation requiring RBF employee signature (RhinoFit store 1‑month auto‑renew) | Unlikely by default; subject to store terms | Hard - strict timing and signature requirement; cannot be done online/phone |
| Email to cancelicg@gmail.com (Preferred/Standard/Basic store variants) | Unclear; cancellation fees apply per plan | Medium - specific fee and 15‑day notice required |
After cancelling
After you submit cancellation, keep copies of all correspondence and monitor your bank or payment statements to confirm that automatic payments have stopped. If you do not receive written confirmation from RhinoFit, request it and follow up promptly. If a disputed charge appears, contact your payment provider and provide your documentation.
Helpful links: RhinoFit main site - https://rhinofit.com; RhinoFit reviews on Capterra - Capterra; consumer protection information for Canada - Competition Bureau (Canada). If you need legal or provincial consumer protection advice, contact your provincial consumer affairs office for guidance.
Address
RhinoFit, 3001 Eastland Blvd, Suite 5, Clearwater, Florida 33761, United States