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Cancellation service #1 in Canada
Romwod (now branded as Pliability) is a subscription-based mobility and recovery service that provides daily guided stretching and mobility routines through its website and mobile apps. It is aimed at athletes and people looking to improve flexibility, recovery, and movement quality via on-demand video content and program features.
When you cancel, the subscription stops automatic renewal and remains active until the end of the current paid billing period. You will retain access to member content until that date; ROMWOD’s published terms state no refund is issued for the remaining time in that billing cycle. For account data and content access beyond the subscription end, consult your account settings or the service’s terms for any data‑retention or account-deletion policies.
ROMWOD’s published policy indicates no refunds for partial billing periods and no credit or refund is provided if you cancel mid-cycle. The service’s terms do not state a 14‑day cooling‑off window. Exceptions can arise if there are unauthorized charges, billing errors, or if a local consumer-protection law applies; in those cases you should contact ROMWOD support first and, if necessary, your payment provider (bank, card issuer, Google, or Apple) to dispute the charge or request a refund. Consumers in Canada should also check applicable provincial consumer protection rules which may affect refund rights for digital subscriptions.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Athlete Monthly Subscription | C$24.99 | Monthly | Full access to mobility and stretch routines via in-app purchase |
| Athlete Annual Subscription | C$249.99 | Annual | Full access to mobility and stretch routines via in-app purchase |
Canadian consumer protection is governed largely at the provincial level and can vary. Businesses must disclose cancellation and refund terms clearly; however, ROMWOD’s terms state a no‑refund approach for partial periods. In some provinces (for example, Quebec) or under certain circumstances, statutory rights may provide additional remedies or cooling-off periods that override a vendor’s stated policy. If you believe your statutory rights apply, contact your provincial consumer protection office or seek guidance from your payment provider for disputing charges.
Customer reports are mixed: some users praise the daily routines and value of the service, calling it a worthwhile monthly expense. On the other hand, many reviewers mention difficulty canceling, unexpected continued charges after cancellation, and frustration with refunds being refused. iOS users have specifically reported billing confusion where the app does not appear under Apple subscriptions, which can complicate cancellation timing and add to disputes.
Typical errors include: assuming deleting the app cancels the subscription (it does not), cancelling the app but not the subscription in Google Play or Apple, failing to get or save a written confirmation of cancellation, waiting until after the billing date so the subscription renews before cancellation takes effect, and assuming a refund will be automatic - ROMWOD’s terms state no prorated refunds for the remainder of a billing period.
| Method | Refund | Difficulty |
|---|---|---|
| Website (Account settings) | No refund for current period; cancellation effective next cycle | Low |
| Google Play | Generally no prorated refund; Google refund process may apply | Medium |
| Apple / iOS | No if billed by provider; if billed by Apple, follow Apple refund process | High (users report confusion) |
| Email to support | No guaranteed refund; depends on circumstances and support decision | Medium - High (requires follow-up and confirmation) |
After you cancel, save the cancellation confirmation and monitor your bank/card statements for any further charges. If you are charged after cancellation, contact ROMWOD support immediately and provide your documentation; if that does not resolve the issue, contact your payment provider to dispute the charge. Helpful links: Pliability (formerly ROMWOD) homepage: https://pliability.com. Google Play subscription help: Google Play subscriptions. Apple subscriptions support: ROMWOD on the App Store. For Canadian consumer guidance, see: Competition Bureau Canada.
Romwod LLC, Long Beach, California, United States
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.