Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Splash Car Wash
472 Wheelers Farm Rd – Ste 304
06461 Milford
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Splash Car Wash service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Splash Car Wash: Easy Method
What is Splash Car Wash
Splash Car Wash is a company offering membership-based and single-service car wash products, including unlimited monthly plans sold through its website and through related web/app platforms. Memberships auto-renew and the company operates online account systems and an app-based wallet for purchases.
The following guide summarizes how to cancel, refund rules, Canadian consumer-rights considerations, typical customer experiences, and practical steps to document and pursue a cancellation or refund.
How to cancel Splash Car Wash
- Unlimited membership (website): Sign in to your registered online account and cancel through the account settings at least 7 days before your next billing date. If you miss the 7-day window the next billing cycle will be charged and no refund will be provided for that cycle.
- Membership purchased at mysplashcarwash.com: Use the website cancellation form and submit it at least 3 days before the next billing date; subscriptions auto-renew monthly. The company states no refunds or credits for partial periods.
- If you bought a membership or wallet through an app (App Store / Google Play), cancel the subscription in the store’s subscription settings - the company’s policies do not clearly specify platform differences, so cancelling via the store is recommended when purchase originated there.
- If online cancellation fails or you need proof of delivery, send a written cancellation by registered mail (raccomandata A/R) to the corporate office address (see Address section) so you have a return receipt showing delivery.
What happens when you cancel
When you cancel a membership, recurring billing is intended to stop at the end of the current billing cycle. Access to member washes typically continues until the paid period expires. The company’s published policies state that if you cancel too close to the next billing date (or after the next cycle has begun) the next charge will not be refunded.
Company policies make no explicit mention of data retention or account deletion timelines; if you need account data removed or exported, request that specifically in writing and keep confirmation of the request.
Will I get a refund?
Refund entitlement depends on the product and timing. Prepaid services and gift cards are treated as non‑refundable after the service has been provided. If you paid but did not receive a promised wash (for example, operation prevented by a prohibited item), a monetary refund may be issued. Unlimited membership refunds are subject to management approval and - where granted - are limited to a maximum of 60 days of charges; large refunds (typically $100+) may be issued by check per company practice.
For the app (Splashes Wash Lodge Inc.) wallet reloads can be refundable within 30 days minus any bonus credits issued with the reload. For single washes purchased in-app, the company’s stated resolution is a free rewash or a refund to the original payment method if requested within 30 days of the service. Duplicate or fraudulent purchases may be refunded after review. Note that the company’s website policies also state no refunds or credits for partial billing periods for certain memberships.
If your purchase was made through Apple or Google, store refund rules may apply and you should review and, if needed, request a refund via the relevant store support channels in addition to contacting Splash.
Splash Car Wash plans and pricing
| Plan | Billing cycle | Cancellation notice | Refund policy |
|---|---|---|---|
| Unlimited membership (website) | Varies | Cancel via registered online account ≥7 days before next billing | No refund once next cycle has begun; refunds for memberships subject to management approval (max 60 days) |
| Membership (mysplashcarwash.com) | Monthly (auto-renew) | Cancel via website form ≥3 days before next billing | No refunds or credits for partial periods |
| App wallet reloads (Splashes Wash Lodge Inc.) | Varies | Cancel purchases via app/store as applicable | Refundable within 30 days (minus bonus credits) |
| Single washes (app) | One-time | Use app support within 30 days | Free rewash or refund to original method within 30 days |
Your consumer rights in Canada
Canadian statutory consumer protections can differ from company policies. The company’s posted terms do not reference a general 14‑day right of withdrawal for digital or off‑premises purchases, and provincial rules (for example, Quebec’s mandatory cooling-off periods) may impose additional rights that are not reflected in the company’s policies. If company terms appear to conflict with provincial law, provincial consumer protection agencies are the authoritative source.
If you believe the provider has violated applicable consumer-protection law, you can contact your provincial consumer protection office, the Competition Bureau for certain issues, or your bank/card issuer to discuss chargeback options. For unresolved small-dollar disputes consider small claims court; for complex matters consult a lawyer or a consumer-rights organization.
Customer experiences
Public reports and reviews include complaints about cancellations not processing and ongoing charges after a customer believed they had cancelled (examples include repeated charges over months with limited support resolution). There are also isolated reports alleging vehicle damage tied to wash chemicals after limited use. These anecdotal reports indicate two common themes: difficulties obtaining prompt, effective cancellation or refund outcomes and dissatisfaction where vehicle condition is alleged to have been affected.
At the same time, company practices described for app purchases include specific remedies for single washes (free rewash or refund within 30 days) and wallet reload refund windows, indicating that some in-app purchase disputes are handled with consumer remedies when reported within the stated timeframes.
Documentation checklist
- Account username/email, membership ID or last 4 digits of payment card used
- Dates of purchase, billing dates, and date/time you attempted to cancel
- Screenshots of account settings showing current subscription status and any cancellation confirmations
- Copies of emails, chat transcripts, or app messages with customer service
- Bank/credit card statements showing the charged amounts and dates
- Receipts, in-app purchase receipts from Apple/Google if applicable
- Photographs of any alleged vehicle damage (dated) and any repair estimates
- Proof of registered-mail delivery (return receipt) if you sent a written cancellation
Common mistakes
Common mistakes include cancelling through the wrong channel (for example, cancelling on a website when the subscription was billed through Apple/Google, or vice versa), missing the provider’s stated cancellation notice window (7 days or 3 days depending on the product), and failing to keep proof of cancellation. Customers also sometimes assume a refund will be automatic when policies reserve refunds only in specific circumstances, or they miss short refund windows such as the 30‑day app refund window.
Another frequent error is not documenting communications and dates; without clear records, proving your case to the company, a bank, or a consumer agency is harder. If you need a stronger record, send registered mail to the corporate address and retain the return receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation (Unlimited) | No refund if next cycle has begun; refunds possible only by management approval (max 60 days) | Medium - must cancel via registered online account ≥7 days before billing |
| mysplashcarwash.com membership | No refunds or credits for partial periods stated | Medium - cancel via website form ≥3 days before billing |
| App purchase (Apple / Google) | Company policies unclear; store refund rules may apply | Medium - High - must cancel via the app store and follow store refund procedures |
| Registered mail to corporate office | Possible resolution or proof of cancellation; refund only if approved | High - slower, requires proof of delivery |
| Wallet reloads (app) | Refundable within 30 days (minus bonus credits) | Medium - time-limited window |
| Single wash (app) | Free rewash or refund to original method within 30 days | Low - company describes an onetime remedy |
After cancelling
After you cancel, keep copies of confirmations and monitor your bank/credit card for any unexpected charges. If you are charged after cancellation, contact Splash support and provide your documentation; if you do not get a satisfactory response, contact your card issuer to discuss a dispute or chargeback. For unresolved disputes or questions about statutory rights, contact your provincial consumer protection office or consider legal options such as small claims court.
Useful resources: Splash’s website and purchase portals, Apple Support for subscriptions (Apple subscription support), Google Play help for subscriptions (Google Play subscription support), and the Government of Canada consumer information pages (Consumer protection - Government of Canada).
Address
Splash Management
472 Wheelers Farm Rd - Ste 304
Milford, CT 06461
USA