Cancellation Underground Dance Centre: Easy Method

What is Underground Dance Centre

Underground Dance Centre is a Toronto-based dance studio offering in-person classes, live online sessions and an On-Demand library, with a mix of drop-in classes, multi-week courses and recurring membership plans. The studio advertises a range of levels and specialized plans for professional and pre‑professional dancers.

How to cancel Underground Dance Centre

• Cancel a reserved class (web or app): open the booking on the app or website and cancel at least 2 hours before the class start time. If you cancel less than 2 hours before or do not show, you forfeit the class; unlimited-membership holders who cancel late or no‑show may incur a $5 fee.
• Cancel an in-person or On‑Demand membership during a 7‑day trial or any time before the next billing date: sign in on the website, go to Dashboard > Billing > Active Plans > Change and follow the prompts to cancel.
• Cancel any membership outside the Dashboard: use the Membership Management tab on the website and cancel before your next billing date to stop automatic renewal.
• If you prefer postal or in-person notice, send a registered mail cancellation (raccomandata A/R) addressed to the main studio (Building B) or drop off a signed cancellation at reception in Building A; include your account details and a clear signed statement of cancellation. Keep proof of delivery or a dated receipt.

What happens when you cancel

When you cancel a reserved single class within the allowed window (2+ hours before start) the class reservation is released and you retain any remaining valid bookings or credits according to the studio’s rules. Cancelling less than 2 hours before a class or failing to show will result in loss of that class spot and may trigger a $5 fee for unlimited-membership holders. When you cancel a recurring membership before the next billing date, automatic renewal stops and you retain access through the paid period; cancelling after billing typically does not trigger a prorated refund. The studio will retain your account data in line with their policies; if you send a mailed cancellation, keep the return receipt as proof.

Will I get a refund?

Underground Dance Centre’s stated policy is that all purchases are final sale: no refunds are provided for class purchases or memberships. Structured multi‑week courses are explicitly final sale with no partial refunds, no refunds and no make‑up classes for missed sessions. That means cancelling a membership or a course does not generally entitle you to a refund. Be aware that provincial consumer protection rules may affect rights in particular circumstances (see next section).

Underground Dance Centre plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection frameworks, some digital-content and subscription purchases can carry a limited “cooling‑off” period in certain provinces, often around 14 days depending on the type of service and how it was sold. Commercial policies marked “all sales final” can be enforceable if clearly disclosed at the point of sale, but whether that policy applies in every case will depend on provincial law and the nature of the purchase (digital subscription versus in‑person service). If you believe the studio’s billing or cancellation terms were not clearly disclosed or were misleading - for example, hidden auto‑renewal - or if you were charged after you attempted to cancel, you may have recourse under your provincial consumer protection office. Contact your provincial consumer protection authority or the federal consumer affairs pages for guidance.

Customer experiences

Public reviews are mixed. Many customers praise the teachers, variety of classes and the welcoming atmosphere; several reviewers also singled out helpful customer service staff. However, a number of users report frustration around cancellations and prepaid classes: losing prepaid class credits when cancelling memberships, perceived lack of flexibility around drop‑ins, confusing or misleading trial/auto‑renewal experiences, and difficulty reaching or resolving issues with customer service. Some reviewers used strong language to describe billing and cancellation practices; these recurring complaints are the main negative themes to be aware of.

Documentation checklist

• Booking confirmations or class reservation screenshots (dates/times)
• Membership plan name, billing date and billing receipts
• Payment receipts or bank/credit card statements showing charges
• Trial terms or promotional offer screenshots (if applicable)
• Confirmation screenshots of online cancellation or the Dashboard change page
• Registered mail tracking/return receipt or in‑person drop‑off receipt and a signed copy of your cancellation request
• Any email correspondence or chat transcripts with customer service

Common mistakes

Common errors include cancelling too late for a reserved class (inside the 2‑hour window) and assuming a cancelled membership will generate a refund. Another frequent issue is not confirming that a cancellation processed successfully: users sometimes assume a request submitted in‑app or by email was accepted when the system continued to auto‑renew. Failing to retain proof - screenshots, receipts, or registered‑mail return receipts - makes it harder to dispute charges. Finally, misunderstanding trial terms or the exact timing required to stop billing often leads to unwanted charges.

Comparative recap

After cancelling

After you cancel, keep copies of all confirmation messages, screenshots and any return receipts. If you encounter continued charges or an unresolved dispute, contact your payment provider to inquire about disputing unauthorized charges and consult your provincial consumer protection office. For general federal guidance on consumer rights in Canada see the Government of Canada consumer affairs page: https://www.canada.ca/en/consumer-affairs.html. If you used registered mail or dropped off a signed cancellation, retain the tracking/receipt as evidence.

Address

For registered mail or in‑person delivery send cancellations to:

Underground Dance Centre
220 Richmond Street West, Building B
Toronto, ON M5V 1V6
Canada