Cancellation service N°1 in Canada
Cancellation Vive Fitness: Easy Method
What is Vive Fitness
Vive Fitness is a chain of fitness clubs operating in Ontario (Toronto-area locations such as Bathurst and Dundas are reported). It offers typical gym services such as 24/7 access at some locations, fitness classes, cardio and weight areas, showers and membership plans billed monthly.
Public information about Vive Fitness’s policies is limited online; customers typically rely on the written membership agreement, the club’s posted terms, or direct contact with the location for cancellation and refund procedures.
How to cancel Vive Fitness
- Follow these steps: 1) Locate your membership agreement and note any required cancellation method (email address, in‑person form, notice period). 2) Prepare a written cancellation request with your full name, membership number or card number, location, and the date you want cancellation to take effect; request written confirmation. 3) Send the cancellation by the method required in your contract - if the contract allows email, send from your address and keep the sent email and a read‑receipt or screenshot. 4) If you cannot find a specific address, use the contact/email address on your membership agreement or the location contact form; keep records of transmission. 5) If you prefer postal mail and the club has no address listed, send a registered letter anyway and add the phrase “inviare con raccomandata A/R” on the envelope as evidence you requested certified delivery. 6) Monitor your bank statements for continued charges and follow up immediately if billing continues; escalate (see below) if cancellation is not processed.
What happens when you cancel
After you submit a cancellation request, the club should stop automatic renewals and future billing according to the terms of your agreement and applicable law. Timing may vary: some memberships end immediately, some at the end of the current paid period. Expect to receive a written confirmation (email or letter) stating the effective date.
Be aware that some customers have reported cancellations that were not processed and recurring charges that continued for months. If you do not receive confirmation within a reasonable time, follow up in writing and keep copies of all communications and bank statements.
Will I get a refund?
No clear, official refund policy was located on Vive Fitness Canada websites or a Help Center; there is no publicly posted statement about a 14‑day cooling‑off period or a general refund right. Whether you can get a refund depends on your membership agreement, the timing of cancellation, and provincial consumer protection rules that may apply to your contract.
If you cancel within a statutory cooling‑off period that applies in your province (for example, Ontario offers a short right to cancel some membership contracts), you may be entitled to a refund of amounts paid for future periods. If the club continued to charge you after you properly gave notice, you can request a refund in writing and, if necessary, dispute the charges with your bank or file a complaint with provincial consumer protection authorities.
Vive Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership (open-ended contract) | C$59.00 | Monthly | 24/7 access, no contract, hassle‑free cancellation, free 1 hr fitness evaluation, classes, cardio with private TV & internet, free weights, free Wi‑Fi, private showers |
| One‑month membership (single month) | C$69.00 + access card fee | Monthly (single‑use) | All access as monthly, plus one‑time access card |
Your consumer rights in Canada
Consumer protection for fitness memberships varies by province. In Ontario, for example, contracts for certain membership agreements are subject to rules such as a 10‑day right to cancel in some circumstances (Ontario Regulation 17/05 is commonly referenced). These rules may allow you to cancel within a short cooling‑off period and obtain a refund for prepaid amounts.
If a business fails to process a valid cancellation, you can file a complaint with your provincial consumer protection office, escalate to small claims court for unpaid refunds, or contact your bank to dispute unauthorized or continued charges. Keep documentary evidence showing you requested cancellation to support any complaint or dispute.
Customer experiences
Public reviews are mixed. Some former members praised the gym atmosphere and personal attention from owners before ownership changes. Negative reports include overcrowding (especially peak times), frequently broken cardio equipment, small facility size at some locations, and staff responses to cancellation requests described as dismissive or confrontational.
There are also specific reports from customers that cancellation requests were submitted but not processed, with recurring billing continuing for months. These reports underline the importance of written cancellation notices and careful record keeping.
Documentation checklist
- Membership agreement or contract (copy)
- Receipts and proof of payments (bank/credit statements)
- Copies/screenshots of your cancellation request and any replies (email, contact form, receipts)
- Dates, times and names of staff you spoke with (if any)
- Confirmation number or written confirmation of cancellation (if provided)
- Any advertising or promotional terms that influenced your purchase (if relevant)
Common mistakes
People commonly make several avoidable errors: relying on verbal confirmation only (no written proof), sending a cancellation from an email address different from the one on the membership record, not checking the specific cancellation method required by the contract, and failing to keep bank statements showing continued charges. Another frequent mistake is delaying a dispute with the bank - act promptly when unauthorized charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email or online contact form (per contract) | Possible if properly submitted and within policy | Low to Medium |
| In‑person at the club (signed form) | Depends on club’s processing and evidence of form | Low to Medium |
| Registered mail (certified letter) | Good evidence; may increase chance of refund if dispute arises | Medium |
| Bank dispute / chargeback | Possible for unauthorized or recurring charges after valid cancellation | Medium to High |
After cancelling
After you submit cancellation, keep monitoring bank or credit card statements for at least two billing cycles to confirm no further charges. If charges continue, immediately send a written follow‑up to the club asking for a refund with your evidence, and contact your card issuer to open a dispute for the unauthorized charges.
Helpful resources: Ontario consumer protection information (for membership contract rules) is available at the government site: Ontario Regulation 17/05. For examples of customer reports and issues with processing, see a public report: Reddit discussion of Vive Fitness cancellations. For guidance on disputing billing with financial institutions, see the Government of Canada Financial Consumer Agency: FCAC - Financial Consumer Agency of Canada.
Address
No postal cancellation address for Vive Fitness was found on public listings or the company website. Vive Fitness indicates cancellation can be made by email or the contact method listed on your membership agreement; check your contract or the location page where you signed up for the exact email or contact form. If you insist on sending a written postal cancellation despite no address being available, send a registered letter and mark it “inviare con raccomandata A/R,” keep copies and delivery receipts as proof of your cancellation request.